Whirlpool W10856086A Use & Care Manual page 29

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill,
washer stops working
(cont.)
Washer stops during the
program/cycle and the
Start/Pause indicator
blinks
Washer not draining/
spinning, loads are
still wet
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Normal washer operation.
The washer door is not firmly shut.
Washer not loaded as recommended.
Not using HE detergent or using too
much HE detergent.
Door not opened between cycles.
It is the end of the program/cycle and
Rinse Hold is activated.
The program/cycle was interrupted
(for example by the door being
opened).
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Water faucet is closed.
Drain hose extends into standpipe
farther than 4.5" (114 mm).
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the floor.
Strainer/stocking on end of
drain hose.
The drain hose fits too tightly
in the standpipe or is taped
to the standpipe.
Solution
Door must be completely closed and latched for washer
to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
The door must be closed during operation.
Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold the Start/Pause button.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer's directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Touch
the Start/Pause button. Do not add more detergent.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Turn the knob to a spin speed, if desired; otherwise, rinse
water will be drained and the program/cycle ended.
Make sure the door is closed. Touch the Start/Pause button
to continue with the program/cycle.
Refer to "Error Codes" at the beginning of "Troubleshooting."
Make sure the water faucet is open and that there are no
kinks in the inlet hose.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
Lower drain hose if the end is higher than 49" (1.3 m) above
the floor. Remove any clogs from drain hose. See "Installation
Requirements" in Installation Instructions.
Remove strainer/stocking from drain hose.
The drain hose should be loose, yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See "Route Drain Hose" in "Installation Instructions."
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