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PROBLEM
Unit does not ignite
• Is the flow rate over 0.5 GPM (1.9 L/min)? (p. 33)
when water goes
• Check the filter on cold water inlet. (p. 38)
through the unit.
• Check for reverse connection and cross connection.
• If you use the remote controller, is the power button turned on?
• Check if the inlet water temperature is too high. If it is too close to
The fan motor is
• This is normal. After operation has stopped, the fan motor keeps
still spinning after
operation has stopped.
Unit sounds abnormal
• Contact the manufacturer at 1-877-737-2840 (USA)
while in operation
Built-in and remote
• Make sure the unit is supplied with power.
controller do not
• For the remote controller: Make sure the connection to the unit is
display anything when
the power button is
turned on.
•
•
An ERROR code is
• Please see p. 42 and 43.
displayed.
How are the unit
• For an Easy-Link System, the Parent unit is always labeled #1 and all
numbers assigned?
• To check which numbers are assigned to which Child units, push the
SOLUTIONS
the set temperature, the water heater will not activate.
running from 15 to 70 seconds in order to re-ignite quickly, as well
as purge all the exhaust gas out of the flue.
correct. (p. 22 and 23)
Buit-in controller
When the unit has not operated for five minutes or more, the
display turns off to conserve energy.
Although the controller of the parent unit will display the set
temperature at the Easy-Link System, the controller of the child
unit will not display the set temperature.
other subsequent Child units are numbered randomly.
button on the computer board of any Child unit as shown below.
The unit number will be displayed on the built-in controller of each
Child unit. (Refer to p. 25.)
Button to check unit numbers
40
Page
Owner's Guide
Troubleshooting
1-888-479-8324 (CANADA).
When the
controller is turned
ON, STAND BY LED
is lit.
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