VeriFone Omni 3350 Installation Manual
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VeriFone Omni 3350 Installation Manual

VeriFone Omni 3350 Installation Manual

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  • Page 1 This file provided by Switch to Infinity Data Corp for your processing needs! Infinity offers great rates, excellent customer support and a wide range of payment processing solutions. http://www.infinitydata.com/ Call Today! Sales 1 800 393 6665...
  • Page 2 O3350 IG 19496 Book.book Page 1 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide...
  • Page 3 O3350 IG 19496 Book.book Page 2 Wednesday, April 5, 2000 10:30 PM Lithium Battery Caution The Random Access Memory (RAM) contents in the Omni 3350 terminal are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may invalidate the product warranty.

  • Page 4: Table Of Contents

    Install the Omni 3350 ........
  • Page 5 O3350 IG 19496 Book.book Page 4 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide...

  • Page 6: Install The Omni 3350

    If using the optional swivel base (refer to “Accessories and Documentation‚” page 36), follow the swivel base’s instructions before installing your Omni 3350 terminal. Step 1: Select a Location for the Terminal When selecting a location, consider these important factors: Ease of Use •...

  • Page 7: Step 2: Unpack The Shipping Carton

    Warning: Do not use a terminal that has been damaged or tampered with. Note: The Omni 3350 terminal comes equipped with tamper- evident labels (one on the case seam, another on a screw hole on the case bottom). If a label or component appears damaged, please immediately notify the shipping company and your VeriFone distributor or service provider.

  • Page 8: Step 3: Examine Terminal Features

    O3350 IG 19496 Book.book Page 7 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Remove the following items: • Omni 3350 terminal • Power pack (for a power cable, contact your supplier) • Telephone line cord • Roll of thermal printer paper (in a plastic bag) •...
  • Page 9 O3350 IG 19496 Book.book Page 8 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide General Features Please notice the following (Figure 2): • A display screen. • Three types of keys: – A 12-key, telephone-style keypad – Eight function keys (four to the right of the 12-key keypad, and four above the keypad) –...
  • Page 10 • A SAM (security access module) drawer, built into the bottom left side of the terminal. The Omni 3350 terminal contains four micromodule-size SAM (MSAM) cardholders for supporting multiple stored-value card programs or other merchant card requirements. In addition, the drawer itself can hold one standard-size merchant smart card.
  • Page 11 Dial/Leased-Line Modem Terminal (Canada only) Figure 3 Connection Ports These ports connect the Omni 3350 to a telephone line, optional devices, and the power supply. Telephone Line Ports On the back panel’s far left are one or two modular ports (based on your terminal’s modem type) for connecting the...

  • Page 12: Step 4: Connect The Terminal To A Telephone Line

    Omni 3350. Telco, ISDN, Dial/Leased-Line Port The second port is identified by the icon shown at right. Use this port to connect the Omni 3350 to a telephone wall jack. Ports for Attaching Optional Peripherals Devices: In the center are two RJ45-type modular jacks (serial ports): •...
  • Page 13 Dial/Leased-Line Modem Terminal (Canada only) Figure 4 Direct Connections Pass-through connection (high-speed modem only) — A telephone cord (VeriFone part number 00124-17) runs from the Telset port on the terminal to the RJ11-type jack on a standard telephone (Figure 5). With a pass- through connection, the line is busy during transactions and terminal downloads.

  • Page 14: Step 5: Connect The Terminal Power Pack

    O3350 IG 19496 Book.book Page 13 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Omni 3350 Terminal (High-Speed Modem Only) Figure 5 Pass-Through Connection Step 5: Connect the Terminal Power Pack Caution: Before you connect the terminal power pack, check that the on/off switch is off (shown at right).
  • Page 15 O3350 IG 19496 Book.book Page 14 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 6 Omni 3350 Power Pack Connection To lock the connector into the power port, align the plastic lock tab so it points up. Insert the connector, then twist it as indicated by the “arrow”...

  • Page 16: Step 6: Install A Paper Roll In The Printer

    (2.25 inches) wide and about 25 meters (82 feet) long. Warning: Poor-quality paper may jam the printer. For high- quality VeriFone paper, refer to the “Accessories and Documentation” section. Caution: Store thermal paper in a dry, dark area. Handle...
  • Page 17 O3350 IG 19496 Book.book Page 16 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Paper Feed Button Power-On/Paper-Detect LED Indicator Paper Release Lever Paper Roll Cradle Paper Roll Cover Figure 7 Thermal Printer Features Remove the protective strip from the paper and cut a straight edge across its leading end.
  • Page 18 O3350 IG 19496 Book.book Page 17 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide A built-in sensor detects the paper and pulls it through and out the unit’s top, just below the serrated metal tear strip. If necessary, press the paper feed button until about 5 centimeters (2 inches) of paper emerge from the top.

  • Page 19: Step 7: Install/Replace Msam Cards

    Step 7: Install/Replace MSAM Cards When you first receive your Omni 3350 terminal, you may need to install a merchant smart card, or one or more micromodule-size SAM (MSAM) cards. Or you may need to replace old cards with new ones.
  • Page 20 O3350 IG 19496 Book.book Page 19 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide contains a merchant smart card, the lever grips the card for removal from the terminal. Terminal SAM Drawer Merchant Smart Card Figure 10 SAM Drawer with Merchant Smart Card Slide the SAM drawer from the terminal (Figure 10).
  • Page 21 O3350 IG 19496 Book.book Page 20 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 4 Micromodule-Size SAM Cardholders Figure 11 Micromodule-Size SAM (MSAM) Cardholders To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (Figure 12).
  • Page 22 O3350 IG 19496 Book.book Page 21 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 13 Using an MSAM Cardholder Remove any previously-installed MSAM card by sliding the card from the cover. Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted.

  • Page 23: Step 8: Use The Primary Smart Card Reader

    12. Insert a standard-size merchant smart card into the SAM drawer as shown in Figure 10. 13. Slide the drawer back into the Omni 3350 terminal. 14. Lift up on the lever to lock the drawer into place. Step 8: Use the Primary Smart Card Reader...

  • Page 24: Step 9: Use The Magnetic Card Reader

    Figure 15. Figure 15 Using the Magnetic Card Reader Connect Optional Device(s) The Omni 3350 supports the complete line of VeriFone peripheral devices designed for use with Point-Of-Sale terminals. Use the two ports on the back panel to connect up to two optional devices.

  • Page 25: Connect Pin Pad, Smart Card Reader, Or Bar Code Wand

    O3350 IG 19496 Book.book Page 24 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Optional Device Connection Port External LAN RS232 PIN Pad PIN Pad RS232 Electronic Cash Register RS232 Caution: Before connecting any peripheral device, turn off power to the terminal (the LED is off).

  • Page 26: Connect A Cr 600 Check Reader

    O3350 IG 19496 Book.book Page 25 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Insert the larger RJ45-type connector on the other end of the PIN pad cable into the “PIN Pad” serial port on the terminal’s back panel.

  • Page 27: Cable Routing

    Turn on power to the terminal, then connect the check reader to a power source. Cable Routing VeriFone recommends the cable routing shown in Figure 18. Note that the cable guides have two larger openings for the use with optional device cables, and two smaller openings for use...

  • Page 28: Clean The Terminal And Printer

    Caution: Never use thinner, trichloroethylene, or ketone- based solvents — they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. For best results, use a VeriFone Cleaning Kit (refer to “Accessories and Documentation”). Smart Card Reader Caution: Do not attempt to clean the smart card reader.

  • Page 29: Printer

    Printer Does Not Work Check all terminal power connections. The integrated printer receives its power directly from the Omni 3350 terminal. The green power-on indicator light should be on. If the green power-on indicator is blinking on and off, the printer is out of paper.

  • Page 30: Verifone Service And Support

    Install a new roll of higher-quality paper. VeriFone Service and Support For Omni 3350 terminal problems, contact your local VeriFone representative or service provider. For Omni 3350 product service and repair information: •...

  • Page 31: Returning A Terminal For Service

    Service conducted by parties other than authorized VeriFone representatives may invalidate the product warranty. Gather the following information from the printed labels on the bottom of each Omni 3350 terminal (Figure 19): • Serial number (S/N xxx-xxx-xxx) • Product ID, including the model and part number.

  • Page 32: Specifications

    Specifications Power Requirements Omni 3350 terminal: 25,5 V DC (25.5 V DC); 1,2 A (1.2 A) DC power pack: • Input: 100 - 250 V ~ (100 - 250 V AC); 50 - 60 Hz;...
  • Page 33 O3350 IG 19496 Book.book Page 32 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide The shipping weight includes: shipping carton, terminal, power pack and cable, telephone line cable, paper roll and spindle, one Omni 3350 Installation Guide, and one Omni 3350 Quick Installation Guide.

  • Page 34: Declaration Of Conformity

    (CTR21) requirements and compliant networks within Europe. If it is necessary to operate this equipment on a different telephone network, contact your local sales representative, or contact VeriFone Division of Hewlett-Packard Company at the address shown in the user guide.

  • Page 35: Product Certifications

    O3350 IG 19496 Book.book Page 34 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Product Certifications FCC Compliance Manufacturer: VeriFone, a division of Hewlett-Packard Company Omni 3350 Model: FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 36 If trouble is experienced with this equipment, please contact VeriFone, or your local VeriFone Distributor or service center in U.S.A. for repair and/or warranty information.

  • Page 37: Accessories And Documentation

    Plastic base for mounting onto a flat surface 07456-01 Swivel stand Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black color, with modular RJ11-type connectors Power Pack Contact your local VeriFone distributor to determine which power pack fits your needs. 05790-03 DC power pack...
  • Page 38 VeriFone Cleaning Kit 02746-01 Cleaning Kit Documentation 22131, Rev. A Omni 3350 Installation Guide 19784, Rev. A Omni 3350 Quick Installation Guide 19732, Rev. B Omni 33XX Series Reference Manual 19733, Rev. B Omni 33XX Series SDK Programmer’s Manual...
  • Page 39 O3350 IG 19496 Book.book Page 38 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide...
  • Page 40 O3350 IG 19496 Book.book Page 39 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide...
  • Page 41 Santa Clara, CA 95054-1200, USA Telephone: (+1) 408-496-0444 Fax: (+1) 408-919-1405 World Wide Web: www.verifone.hp.com Omni 3350 Installation Guide VeriFone Part Number 22131, Revision A © 2000 VeriFone, a division of Hewlett-Packard Company All rights reserved. Printed on recycled paper.

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