Frequently Asked Questions - Seagate SRPS20 Administration Manual

Frequently asked ques ons
Review the questions below for common issues that may arise when using the WSS NAS.
Q. The operating system includes references to Windows Storage Server 2012 R2 Essentials and Windows
Server 2012 R2. Which operating system do I have on my Seagate WSS NAS?
A. The Seagate NAS WSS runs on Windows Storage Server 2012 R2 Essentials.
Q. I cannot connect to my WSS NAS after I run the Server Essentials setup wizard. I enter the default
username and password but they do not work.
A. Use the new domain administrator login and password you created in the Server Essentials setup wizard.
In certain cases, a domain administrator may need to add context to the login. Example: the domain
administrator name is domadmin and the domain name is MYDOMAIN. To log in, the administrator can try to
use MYDOMAIN\domadmin as the domain administrator username.
Q. The Seagate Setup Assistant continues to appear on reboot even though I selected the box Do not show
again. How do I disable the Setup Assistant?
A. The user account control can prevent you from disabling the Setup Assistant. Follow the steps below to
disable it:
1. Right click the Seagate Setup Assistant shortcut on the desktop and choose Run as administrator.
2. Choose Yes in the User Account Control popup.
3. Check the box Do not show again and close the Setup Assistant.
Q. Is there a way to improve the WSS NAS's performance?
A. Go to Control Panel > Power options and set the power plan to Maximum performances. Depending
upon your network, the WSS NAS can see improved performance, especially when transferring large files.
Q. I just installed an update and the WSS NAS is taking a long time to restart. Is this normal behavior?
A. Boot time and Remote Desktop connections can run longer than normal following software updates. A
flashing LED on disk 1 is a good indicator that the WSS NAS is implementing the updates. DO NOT TURN
OFF the WSS NAS while it is updating the operating system.
Q.The boot times for the WSS NAS do not appear to be correct, especially when I run the WSS NAS
Recovery. What could be causing this?
A. Ask your office's network administrator if you are in a Preboot eXecution Environment (PXE). If so, the
WSS NAS may be a PXE client with boot times managed by the PXE server.
Q. (WSS NAS 4-Bay and 6-Bay only) The LCD is slow to operate or does not work at all. What could be the
problem?
A. The LCD can be slow if the WSS NAS is experiencing heavy demand, such as synchronization. It has no
effect on system operation and will return to normal.
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