Frequently Asked Questions; All Users; Problem: My File Transfers Are Too Slow; Problem: I Must Use A Usb Hub For My Usb Devices - Seagate Backup Plus Portable User Manual

Frequently Asked Ques ons
For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to

All users

Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?
A: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal.
Seagate Backup Plus performance will improve when it is connected to a USB 3.1 port or a SuperSpeed
USB 3.0 port. Otherwise, the device operates at slower USB transfer rates.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the hard drive's performance improves.

Problem: I must use a USB hub for my USB devices

Q: Can I use my hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer's USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a power cable.
Please note that USB 2.0 hubs limit your hard drive's transfer rates to USB 2.0 speeds.
Problem: The provided USB cables are too short
Frequently Asked
Seagate customer support.
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