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14
TROUBLESHOOTING
T
ROUBLE
No video on one or more
cameras on MON A
Black screen on MON B output
No audio on playback
Temperature Alarm flashes
on-screen every 30 minutes
Can't access the menu
Hi-Q Management Utility
can't access Hi-Q
Cannot view Quad screen
on MON A
Hi-Q Recorder Splash screen
periodically flashes on MON A
Scheduled recording did not happen
Hi-Q does not detect disk array as
archive device
C
HECKS
Verify proper
1
Volt p-p video
level input on affected channel(s)
and make sure no ground loops exist.
Same as above.
Verify channel
video and audio
1
are enabled in the menus. Audio
can only be heard if full screen
playback is viewed on the monitor
for camera #
.
1
Ensure the environmental temperature
is within the maximum and minimum
limits.
Incorrect or lost password.
Wrong network connection.
Ensure MON A LED is lit.
Verify input AC voltage is within
the maximum and minimum limits
and is constant.
Calendar is disabled.
Ensure the initial power up procedure
was followed (See Section 10.2)
Ensure proper communication between
the two devices via the Hi-Q
<Data Storage> <<Archive>>; the
screen should show the disk array
archive device type.
33
A
DJUSTMENTS
Correct any coax, power or
camera problems.
Clear the alarm and check the
other channels.
Make programming
changes for video and audio.
Move the unit to a
temperature-controlled area
within the maximum and
minimum limits.
Contact Bosch Security Systems
Technical Support for password
reset instructions.
Program proper IP address
into the Hi-Q.
Press Monitor, ensure the A
LED is lit, then press Quad.
If necessary to maintain a
constant AC input voltage,
install UPS system.
Enable calendar via menu. If
already enabled, verify the
current profile settings.
Follow initial power up
procedure. If followed, verify
SCSI cable is connected securely
to the proper host port of the
disk array.
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