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Supero X10DRG-Q User Manual

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X10DRG-Q
USER'S MANUAL
Revision 1.1a

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  • Page 1 X10DRG-Q USER’S MANUAL Revision 1.1a...
  • Page 2 The information in this user’s manual has been carefully reviewed and is believed to be accurate. The vendor assumes no responsibility for any inaccuracies that may be contained in this document, and makes no commitment to update or to keep current the information in this manual, or to notify any person or organization of the updates.

  • Page 3: Preface

    Technology, delivering the most balanced solution in performance, power efficiency, and features to address the diverse needs of next-generation data centers. With the PCH C612 built in, the X10DRG-Q motherboard supports Intel® Node Manager 3.0 and Management Engine (ME) technologies. This motherboard is optimized for high-performance cloud-computing or high-end graphics server and workstation platforms.

  • Page 4: Conventions Used In The Manual

    X10DRG-Q Motherboard User’s Manual Conventions Used in the Manual Pay special attention to the following symbols for proper system installation: Warning: Important information given to ensure proper system installation or to prevent damage to the components or injury to yourself;...

  • Page 5: Contacting Supermicro

    Preface Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML 's-Hertogenbosch, The Netherlands Tel:...

  • Page 6: Table Of Contents

    X10DRG-Q Motherboard User’s Manual Table of Contents Preface About This Motherboard ....................3 Manual Organization ..................... 3 Conventions Used in the Manual .................. 4 Contacting Supermicro ....................5 Chapter 1 Overview Overview ......................1-1 Checklist ......................1-1 Motherboard Features ..................1-7 Processor and Chipset Overview..............1-11...
  • Page 7 Table of Contents Installing and Removing the Memory Modules ..........2-13 Installing Memory Modules ................2-13 Removing Memory Modules ................. 2-13 Control Panel Connectors and I/O Ports ............2-16 Back Panel Connectors and I/O Ports ............2-16 Back Panel I/O Port Locations and Definitions ........... 2-16 Video Connection ..................
  • Page 8 X10DRG-Q Motherboard User’s Manual VGA Enable ....................2-35 BMC Enable .................... 2-35 AC'97/HD Select..................2-36 Manufacturer Mode Select ............... 2-36 C Bus to PCI-Exp. Slots ................ 2-37 Audio Enable .................... 2-37 Onboard LED Indicators ................2-38 LAN LEDs ....................2-38 IPMI Dedicated LAN LEDs ...............
  • Page 9 Table of Contents Boot Settings ....................4-36 Save & Exit ....................4-38 Appendix A BIOS Error Beep Codes BIOS Error Beep Codes .................A-1 Appendix B Software Installation Instructions Installing Software Programs ................B-1 Configuring SuperDoctor ® 5 ................B-2 Appendix C UEFI BIOS Recovery Instructions An Overview to the UEFI BIOS ..............C-1 How to Recover the UEFI BIOS Image (-the Main BIOS Block)....C-1 To Recover the Main BIOS Block Using a USB-Attached Device....C-1...
  • Page 10 X10DRG-Q Motherboard User’s Manual Notes...

  • Page 11: Chapter 1 Overview

    Supermicro boards are designed with the utmost attention to detail to provide you with the highest standards in quality and performance. The X10DRG-Q motherboard was designed to be used with a Supermicro-proprie- tary chassis as an integrated server platform. It is not to be used as a stand-alone product and will not be shipped independently in a retail box.
  • Page 12 X10DRG-Q Motherboard User’s Manual X10DRG-Q Motherboard Image Note: All graphics shown in this manual were based upon the latest PCB Revision available at the time of publishing of the manual. The motherboard you've received may or may not look exactly the same as the graphics...
  • Page 13 Chapter 1: Overview X10DRG-Q Motherboard Layout USB 0/1 LAN2 LAN1 USB 4/5(3.0) LED1 COM1 FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0)
  • Page 14 X10DRG-Q Motherboard User’s Manual X10DRG-Q Quick Reference LAN1 USB 0/1 USB 4/5(3.0) LAN2 LED1 COM1 FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1...
  • Page 15 Chapter 1: Overview X10DRG-Q Jumpers Jumper Description Default Setting JBT1 Clear CMOS See Chapter 2 JHD_AC1 AC'97/HD (High Definition) Audio Select On (HD Enabled) C1/JI C2 System Management Bus (I C) to PCI-E Slots Pins 1-2 (Normal) JPAC1 Front Panel Audio Enable...
  • Page 16 X10DRG-Q Motherboard User’s Manual Internal buzzer/speaker (I-)SATA 0-3 Intel® SATA 3.0 connectors (0-3) from Intel® PCH (I-)SATA 4/5 Intel® SATA SuperDOM connectors (I-SATA4/5) from Intel® PCH (S)-SATA0-3 SATA connectors (0-3) from Intel® SCU I-SGPIO1/2 Serial_Link General-Purpose I/O (SGPIO) headers for I-...

  • Page 17: Motherboard Features

    Chapter 1: Overview Motherboard Features • Dual Intel® E5-2600V3 Series processors (Socket R3) (LGA 2011); each processor supports dual full- width Intel® QuickPath Interconnect (QPI) links (of up to 9.6 GT/s one direction per QPI) • Memory Integrated memory controller supports: Up to 1024 GB of 288-pin Load Reduced (LRDIMM) or 512 GB of Registered (RDIMM) DDR4 ECC 1333/1600/1866/2133 MHz in 16 slots.

  • Page 18: Peripheral Devices

    X10DRG-Q Motherboard User’s Manual I/O Devices SATA Connections • SATA Ports Ten (10) SATA 3.0 ports • I-SATA 0-3 • I-SATA 4/5 (SuperDOM sup- port) • S-SATA 0-3 • RAID RAID 0, 1, 5, 10 IPMI 2.0 • IPMI 2.0 supported by Aspeed AST2400 Serial (COM) Port •...
  • Page 19 Chapter 1: Overview • Power-on mode for AC power recovery • Intel® Intelligent Power Node Manager 3.0 (Available when the SPM utility is installed and special power supply is used.) • Management Engine (ME) System System Health/CPU Monitoring Health • Onboard voltage monitoring for +3.3V, 3.3V standby, +5V Standby, +12V, chipset voltage, memory voltage, Monitoring...

  • Page 20: System Block Diagram

    X10DRG-Q Motherboard User’s Manual JPCIE8 JPCIE11 32GB/s Slot 8 Slot 11 PCIE 3.0 x16 PCIE 3.0 x8 VR12.5 6 PHASE JLAN1 160W JPCIE6 32GB/s RJ45 Dual LAN Slot 6 JLAN2 I350AM2 PCIE 3.0 x16 RJ45 To BMC RMIII port NC - SI...

  • Page 21: Processor And Chipset Overview

    Processor and Chipset Overview Built upon the functionality and capability of the Intel® E5-2600V3 Series proces- sors (Socket R3) and the Intel® PCH C612, the X10DRG-Q motherboard provides the best balanced solution of performance, power-efficiency, and features to ad- dress the diverse needs of next-generation computer users.

  • Page 22: Special Features

    X10DRG-Q Motherboard User’s Manual Special Features Recovery from AC Power Loss The Basic I/O System (BIOS) provides a setting that determines how the system will respond when AC power is lost and then restored to the system. You can choose for the system to remain powered off (in which case you must press the power switch to turn it back on), or for it to automatically return to the power-on state.

  • Page 23: Acpi Features

    It is even more important for processors that have high CPU clock rates. The X10DRG-Q motherboard accommodates ATX 24-pin, 12V 8-pin, and 12V 4-pin power connectors. Although most power supplies generally meet the specifications required by the CPU, some are inadequate. In addition, two 8-pin power connections and one 4-pin power connection are also required to ensure adequate power sup- ply to the system.

  • Page 24: Advanced Power Management

    X10DRG-Q Motherboard User’s Manual Advanced Power Management The following new advanced power management features are supported by this motherboard: Intel Intelligent Power Node Manager (NM) (Available ® when the SPM Utility is Installed) The Intel® Intelligent Power Node Manager 3.0 (IPNM) provides your system with real-time thermal control and power management for maximum energy efficiency.

  • Page 25: Chapter 2 Installation

    Chapter 2: Installation Chapter 2 Installation Standardized Warning Statements The following statements are industry-standard warnings, provided to warn the user of situations which have the potential for bodily injury. Should you have questions or experience difficulty, contact Supermicro's Technical Support department for assis- tance.
  • Page 26 X10DRG-Q Motherboard User’s Manual Attention Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile de type semblable ou équivalent, recommandée par le fabricant. Jeter les piles usagées conformément aux instructions du fabricant. ¡Advertencia! Existe peligro de explosión si la batería se reemplaza de manera incorrecta.

  • Page 27: Product Disposal

    Chapter 2: Installation Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations. 製品の廃棄 この製品を廃棄処分する場合、 国の関係する全ての法律 ・ 条例に従い処理する必要が あります。 警告 本产品的废弃处理应根据所有国家的法律和规章进行。 警告 本產品的廢棄處理應根據所有國家的法律和規章進行。 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen.

  • Page 28: Static-Sensitive Devices

    X10DRG-Q Motherboard User’s Manual ‫القىانين واللىائح الىطنية‬ ‫جميع‬ ‫وفقا ل‬ ‫ينبغي التعامل معه‬ ‫هذا المنتج‬ ‫من‬ ‫التخلص النهائي‬ ‫عند‬ 경고! 이 제품은 해당 국가의 관련 법규 및 규정에 따라 폐기되어야 합니다. Waarschuwing De uiteindelijke verwijdering van dit product dient te geschieden in overeenstemming met alle nationale wetten en reglementen.

  • Page 29: Motherboard Installation

    FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 Caution: 1) To avoid damaging the motherboard and its components, please do not use a force greater than 8 lb/inch on each mounting screw during motherboard installation.

  • Page 30: Installing The Motherboard

    X10DRG-Q Motherboard User’s Manual Installing the Motherboard 1. Install the I/O shield into the chassis. 2. Locate the mounting holes on the motherboard. 3. Locate the matching mounting holes on the chassis. Align the mounting holes on the motherboard against the mounting holes on the chassis.

  • Page 31: Processor And Heatsink Installation

    Chapter 2: Installation Processor and Heatsink Installation Warning: When handling the processor package, avoid placing direct pressure on the label area. Notes: • Always connect the power cord last, and always remove it before adding, re- moving or changing any hardware components. Make sure that you install the processor into the CPU socket before you install the CPU heatsink.
  • Page 32 X10DRG-Q Motherboard User’s Manual 2. Press the second load lever labeled 'Close 1st' to release the load plate that covers the CPU socket from its locking position. Pull lever away from Press down on Load the socket Lever 'Close 1st' 3.
  • Page 33 Chapter 2: Installation 1. Use your thumb and the index finger to loosen the lever and open the load plate. 2. Using your thumb and index finger, hold the CPU on its edges. Align the CPU keys, which are semi-circle cutouts, against the socket keys. Socket Keys CPU Keys 3.
  • Page 34 X10DRG-Q Motherboard User’s Manual 4. With the CPU inside the socket, inspect the four corners of the CPU to make sure that the CPU is properly installed. 5. Close the load plate with the CPU inside the socket. Lock the lever labelled 'Close 1st' first, then lock the lever labelled 'Open 1st' second.

  • Page 35: Installing A Passive Cpu Heatsink

    Chapter 2: Installation Installing a Passive CPU Heatsink 1. Do not apply any thermal grease to the heatsink or the CPU die -- the re- quired amount has already been applied. 2. Place the heatsink on top of the CPU so that the four mounting holes are aligned with those on the Motherboard and the Heatsink Bracket underneath.

  • Page 36: Removing The Heatsink

    X10DRG-Q Motherboard User’s Manual Removing the Heatsink Warning: We do not recommend that the CPU or the heatsink be removed. However, if you do need to uninstall the heatsink, please follow the instructions below to uninstall the heatsink to prevent damage done to the CPU or the CPU socket.

  • Page 37: Installing And Removing The Memory Modules

    FANC CTRL BIOS IPMI_LAN LEDM1 Notches CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 Release Tabs CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 3. Align the key of the DIMM module with the receptive point on the memory slot.
  • Page 38 X10DRG-Q Motherboard User’s Manual Memory Support for the X10DRG-Q Motherboard The X10DRG-Q motherboard supports up to 1024 GB of 288-pin Load Reduced (LRDIMM) or 512 GB or Registered (RDIMM) DDR4 ECC 1333/1600/1866/2133 MHz in 16 slots. For the latest memory updates, please refer to our website at http:// www.supermicro.com/products/motherboard.
  • Page 39 Chapter 2: Installation Populating LRDIMM and RDIMM ECC Memory Modules An Important Note: • For the memory modules to work properly, please install DIMM modules of the same type and speed on the motherboard. Mixing of DIMMs of different types or different speeds is not allowed.

  • Page 40: Control Panel Connectors And I/O Ports

    X10DRG-Q Motherboard User’s Manual Control Panel Connectors and I/O Ports The I/O ports are color coded in conformance with the industry standards. See the picture below for the colors and locations of the various I/O ports. Back Panel Connectors and I/O Ports...

  • Page 41: Video Connection

    Pin# Definition located on the I/O backplane. These P2V5SB SGND Ethernet ports support Gigabit LAN TD0+ Act LED connections on the X10DRG-Q. In TD0- P3V3SB addition, an IPMI_Dedicated LAN is TD1+ Link 100 LED located above USB ports 4/5 on the (Yellow, +3V3SB) backplane.

  • Page 42: Universal Serial Bus (Usb)

    X10DRG-Q Motherboard User’s Manual Universal Serial Bus (USB) Two USB 3.0 ports (USB 4/5) and two USB 2.0 ports (USB 0/1) are located on the I/O backpanel. In addition, two internal USB headers provide two USB 3.0 connections (USB 7/8) and two USB 2.0 connections (USB 2/3) for front panel support. A Type A USB 3.0 connector (USB 6) are also located on the motherboard for front access.

  • Page 43: Uid Led Indicator

    2. Front UID LED Header FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-19...

  • Page 44: Serial Ports

    X10DRG-Q Motherboard User’s Manual Serial Ports Serial COM) Ports Pin Definitions Two COM connections (COM1 & Pin # Definition Pin # Definition COM2) are located on the mother- board. COM1 is located on the I/O Back panel. COM2, located next to CPU1 PCI-E Slot2, provides front access support.

  • Page 45: Front Control Panel

    FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 JF1 Header Pins Ground 3.3 V...

  • Page 46: Front Control Panel Pin Definitions

    X10DRG-Q Motherboard User’s Manual Front Control Panel Pin Definitions NMI Button NMI Button Pin Definitions (JF1) The non-maskable interrupt button Pin# Definition header is located on pins 19 and 20 Control of JF1. Refer to the table on the right Ground for pin definitions.

  • Page 47: Hdd/Uid Led

    Chapter 2: Installation HDD/UID LED HDD LED Pin Definitions (JF1) The HDD LED connection is located Pin# Definition on pins 13 and 14 of JF1. Attach a UID LED cable here to indicate HDD activity HD Active and UID status. See the table on the right for pin definitions.

  • Page 48: Overheat (Oh)/Fan Fail/Uid Led

    X10DRG-Q Motherboard User’s Manual Overheat (OH)/Fan Fail/UID LED OH/Fan Fail/ PWR Fail/Blue_UID LED Pin Definitions (JF1) Connect an LED cable to pins 7 Pin# Definition and 8 of Front Control Panel to use Blue_UID LED the Overheat/Fan Fail and UID LED OH/Fan Fail/Power Fail connections.

  • Page 49: Reset Button

    Chapter 2: Installation Reset Button Reset Button Pin Definitions (JF1) The Reset Button connection is located on pins Pin# Definition 3 and 4 of JF1. Attach it to a hardware reset Reset switch on the computer case. Refer to the table Ground on the right for pin definitions.

  • Page 50: Connecting Cables

    X10DRG-Q Motherboard User’s Manual Connecting Cables Power Connectors ATX Power 24-pin Connector Pin Definitions (JPW1) A 24-pin ATX main power supply con- Pin# Definition Pin # Definition nector (JPWR1), two 8-pin CPU power +3.3V +3.3V connectors (JPWR2, JPWR3), and a -12V +3.3V...

  • Page 51: Fan Headers

    LED1 COM1 FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-27...

  • Page 52: Internal Speaker

    X10DRG-Q Motherboard User’s Manual Internal Speaker Internal Buzzer Pin Definition The Internal Speaker (SP1) provides Pin# Definitions audible indications for various beep Pin 1 Pos. (+) Beep In codes. See the table on the right for Pin 2 Neg. (-) Alarm Speaker pin definitions.

  • Page 53: I-Sgpio1/2 & S-Sgpio Headers

    LED1 COM1 FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-29...

  • Page 54: Chassis Intrusion

    X10DRG-Q Motherboard User’s Manual Chassis Intrusion Chassis Intrusion Pin Definitions A Chassis Intrusion header is located Pin# Definition at JL1 on the motherboard. Attach an Intrusion Input appropriate cable from the chassis to Ground inform you of a chassis intrusion when the chassis is opened.

  • Page 55: Power Smb (I C) Connector

    FAND FANC C. JSD2 CTRL BIOS LEDM1 IPMI_LAN CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-31...

  • Page 56: Front Accessible Audio Header

    X10DRG-Q Motherboard User’s Manual Front Accessible Audio Header 10-in Audio Pin Definitions A 10-pin Audio header (AUDIO_FP) is located on Pin# Signal the motherboard. This header allows you to use Microphone_Left the onboard sound for audio playback. Connect Audio_Ground an audio cable to this audio header to use this Microphone_Right feature.

  • Page 57: Jumper Settings

    FANC CTRL BIOS A. GLAN1/2 Enable IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-33...

  • Page 58: Cmos Clear

    X10DRG-Q Motherboard User’s Manual CMOS Clear JBT1 is used to clear CMOS. Instead of pins, this "jumper" consists of contact pads to prevent accidental clearing of CMOS. To clear CMOS, use a metal object such as a small screwdriver to touch both pads at the same time to short the connection.

  • Page 59: Vga Enable

    BMC Enabled FAND FANC CTRL BIOS LEDM1 IPMI_LAN CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-35...

  • Page 60: Ac'97/Hd Select

    X10DRG-Q Motherboard User’s Manual AC'97/HD Select AC'97/HD Audio Select Jumper Settings Jumper JHC_AC1 allows you to select High- Jumper Setting Definition Definition (HD) audio or AC'97 audio. The HD Audio (Default) default setting is on to use HD audio the con- AC'97 nection.

  • Page 61: I 2 C Bus To Pci-Exp. Slots

    LED1 COM1 FAND FANC CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-37...

  • Page 62: Onboard Led Indicators

    X10DRG-Q Motherboard User’s Manual Onboard LED Indicators LAN 1/2 Link LED Activity LED LAN LEDs The LAN ports are located on the IO Back- Rear View (when facing the plane on the motherboard. Each Ethernet rear side of the chassis) LAN port has two LEDs.

  • Page 63: Onboard Power Led

    B. BMC LED (LEDM1) CTRL BIOS IPMI_LAN LEDM1 CPU2 CLOSE 1st OPEN 1st IPMI CODE BIOS MAC CODE LICENSE BAR CODE X10DRG-Q Rev.1.01 CPU1 CLOSE 1st JBAT1 OPEN 1st JBT1 USB 6 (3.0) USB 2/3 FANB AUDIO_FP JVR1 JSPDIF_IN1 2-39...

  • Page 64: 2-10 Sata Connections

    X10DRG-Q Motherboard User’s Manual 2-10 SATA Connections SATA 3.0 Ports SATA Connectors Pin Definitions There are ten SATA 3.0 (I-SATA 0-5 & S-SATA0-3) on Pin# Signal the motherboard. I-SATA ports are supported by the Ground Intel PCH C612, and S-SATA ports are supported by SATA_TXP the Intel SCU chip.

  • Page 65: Chapter 3 Troubleshooting

    Chapter 3: Troubleshooting Chapter 3 Troubleshooting Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the "Technical Support Procedures" and/or "Returning Merchandise for Service" section(s) in this chapter. Note: Always disconnect the power cord before adding, changing or install- ing any hardware components.

  • Page 66: No Video

    X10DRG-Q Motherboard User’s Manual No Video 1. If the power is on, but you have no video, remove all the add-on cards and cables. 2. Use the speaker to determine if any beep codes exist. Refer to Appendix A for details on beep codes.

  • Page 67: Memory Errors

    Chapter 3: Troubleshooting Memory Errors When a No-Memory Beep Code is issued by the system, check the following: 1. Make sure that the memory modules are compatible with the system and that the DIMM modules are properly and fully installed. (For memory compatibility, refer to the Memory Compatibility Chart posted on our website @ http://www.
  • Page 68 X10DRG-Q Motherboard User’s Manual within the normal range. Also check the front panel Overheat LED, and make sure that the Overheat LED is not on. 5. Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected.

  • Page 69: Technical Support Procedures

    Chapter 3: Troubleshooting Technical Support Procedures Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it is best to first check with your distributor or reseller for troubleshooting services.

  • Page 70: Battery Removal And Installation

    X10DRG-Q Motherboard User’s Manual Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1. Power off your system and unplug your power cable. 2. Locate the onboard battery as shown below. 3. Using a tool such as a pen or a small screwdriver, push the battery lock out- wards to unlock it.

  • Page 71: Frequently Asked Questions

    Chapter 3: Troubleshooting Frequently Asked Questions Question: What are the various types of memory that my motherboard can support? Answer: The motherboard supports Registered (RDIMM) ECC DDR4 DIMM mod- ules. To enhance memory performance, do not mix memory modules of different speeds and sizes.

  • Page 72: Returning Merchandise For Service

    X10DRG-Q Motherboard User’s Manual Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered. You can obtain service by calling your ven- dor for a Returned Merchandise Authorization (RMA) number. When returning the...

  • Page 73: Chapter 4 Bios

    BIOS Introduction This chapter describes the AMI BIOS Setup utility for the X10DRG-Q. It also pro- vides the instructions on how to navigate the AMI BIOS Setup utility screens. The AMI ROM BIOS is stored in a Flash EEPROM and can be easily updated.

  • Page 74: How To Change The Configuration Data

    X10DRG-Q Motherboard User’s Manual How To Change the Configuration Data The configuration data that determines the system parameters may be changed by entering the AMI BIOS Setup utility. This Setup utility can be accessed by pressing <F2> at the appropriate time during system boot.
  • Page 75 This item displays the system date in Day MM/DD/YY format (e.g. Wed 10/12/2011). System Time This item displays the system time in HH:MM:SS format (e.g. 15:32:52). Supermicro X10DRG-Q BIOS Version This item displays the version of the BIOS ROM used in this system.

  • Page 76: Advanced Setup Configurations

    X10DRG-Q Motherboard User’s Manual Advanced Setup Configurations Use the arrow keys to select Advanced Setup and press <Enter> to access the following submenu items. Boot Features Quiet Boot This feature selects the bootup screen display between POST messages and the OEM logo. Select Disabled to display the POST messages. Select Enabled to display the OEM logo instead of the normal POST messages.

  • Page 77: Power Configuration

    Chapter 4: AMI BIOS Interrupt 19 Capture Interrupt 19 is the software interrupt that handles the boot disk function. When this item is set to Enabled, the ROM BIOS of the host adaptors will "capture" Interrupt 19 at bootup and allow the drives that are attached to these host adaptors to func- tion as bootable disks.

  • Page 78: Cpu Configuration

    X10DRG-Q Motherboard User’s Manual CPU Configuration This submenu displays the information of the CPU as detected by the BIOS. It also allows the user to configuration CPU settings. Socket 1 CPU Information/Socket 2 CPU Information This submenu displays the following information regarding the CPU installed in Socket 1 and (or) Socket 2 as detected by the BIOS.
  • Page 79 Chapter 4: AMI BIOS Execute Disable Bit Capability (Available if supported by the OS & the CPU) Select Enabled to enable the Execute-Disable Bit which will allow the processor to designate areas in the system memory where an application code can execute and where it cannot, thus preventing a worm or a virus from flooding illegal codes to overwhelm the processor or damage the system during an attack.

  • Page 80: Advanced Power Management Configuration

    X10DRG-Q Motherboard User’s Manual Intel ® Virtualization Technology (Available when supported by the CPU) Select Enabled to support Intel ® Virtualization Technology, which will allow one platform to run multiple operating systems and applications in independent parti- tions, creating multiple "virtual" systems in one physical computer. The options are Enabled and Disabled.

  • Page 81: Chipset Configuration

    Chapter 4: AMI BIOS CPU C State Control Package C State limit This feature allows the user to set the limit on the C-State package register. The options are C0/C1 State, C2 State, C6 (Non Retention) State, and C6 (Rententioin) State. CPU C3 Report Select Enabled to allow the BIOS to report the CPU C3 State (ACPI C2) to the operating system.
  • Page 82 X10DRG-Q Motherboard User’s Manual IIO1 Configuration / IIO2 Configuration II01 PORT 1A Link Speed This item configures the link speed of a PCI-E port specified by the user. The options are Gen 1 (Generation 1) (2.5 GT/s), Gen 2 (Generation 2) (5 GT/s) and Gen 3 (Generation 3) (8 GT/s).
  • Page 83 Chapter 4: AMI BIOS ® IOAT (Intel IO Acceleration) Configuration Enable IOAT Select Enable to enable Intel I/OAT (I/O Acceleration Technology) support, which significantly reduces CPU overhead by leveraging CPU architectural improve- ments and freeing the system resource for other tasks. The options are Enable and Disable.

  • Page 84: Memory Configuration

    X10DRG-Q Motherboard User’s Manual • Current QPI Link Frequency • QPI Global MMIO Low Base/Limit • QPI Global MMIO High Base/Limit • QPI PCIe Configuration Base/Size Link Frequency Select Use this item to select the CPU Frequency. The options are 6.4 GB/s, 8.0 GB/s, 9.6 GB/s, Auto, Auto Limited.

  • Page 85: Dimm Information

    Chapter 4: AMI BIOS Data Scrambling Select Enabled to enable data scrambling to enhance system performance and data integrity. The options are Auto, Disabled and Enabled. DRAM RAPL Baseline Use this feature to set the run-time power-limit baseline for DRAM modules. The options are Disable, DRAM RAPL Mode 0, and DRAM RAPL Mode 1.

  • Page 86: South Bridge Configuration

    X10DRG-Q Motherboard User’s Manual Memory Rank Sparing Select Enable to enable memory-sparing support for memory ranks to improve memory performance. The options are Disabled and Enabled. Patrol Scrub Patrol Scrubbing is a process that allows the CPU to correct correctable memory errors detected on a memory module and send the correction to the requestor (the original source).
  • Page 87 Chapter 4: AMI BIOS XHCI Hand-Off This is a work-around solution for operating systems that do not support XHCI (Ex- tensible Host Controller Interface) hand-off. The XHCI ownership change should be claimed by the XHCI driver. The settings are Enabled and Disabled. EHCI Hand-Off This item is for operating systems that do not support Enhanced Host Controller Interface (EHCI) hand-off.

  • Page 88: Sata Configuration

    X10DRG-Q Motherboard User’s Manual Azalia Select Enabled to enable support for Azalia High Definition Audio. The options are Disabled, Enabled, and Auto. Azalia PME Enable Select Enabled to enable power management capability of the Azalia controller. The settings are Enabled and Disabled.
  • Page 89 Chapter 4: AMI BIOS Port 0 ~ Port 5 Hot Plug Select Enabled to enable hot-plugging support for a port specified by the user, which will allow the user to replace a SATA disk drive installed on this port without shutting down the system.

  • Page 90: Ssata Configuration

    X10DRG-Q Motherboard User’s Manual • Model number of drive and capacity • Software Preserve Support Port 0~ Port 5 Select Enabled to enable a SATA port specified by the user. The options are Disabled and Enabled. Port 0 ~ Port 5 Hot Plug...
  • Page 91 Chapter 4: AMI BIOS Support Aggressive Link Power Management When this item is set to Enabled, the SATA AHCI controller manages the power usage of the SATA link. The controller will put the link to a low power state when the I/O is inactive for an extended period of time, and the power state will return to normal when the I/O becomes active.
  • Page 92 X10DRG-Q Motherboard User’s Manual *If the item above "Configure sSATA as" is set to RAID, the following items will display: Support Aggressive Link Power Management When this item is set to Enabled, the SATA AHCI controller manages the power usage of the SATA link. The controller will put the link to a low power state when the I/O is inactive for an extended period of time, and the power state will return to normal when the I/O becomes active.
  • Page 93 Chapter 4: AMI BIOS Server ME (Management Engine) Configuration This feature displays the following system ME configuration settings. • General ME Configuration • Operational Firmware Version • Recovery Firmware Version • ME Firmware Features • ME Firmware Status #1 • ME Firmware Status #2 •...
  • Page 94 X10DRG-Q Motherboard User’s Manual Maximum Read Request Select Auto for the system BIOS to automatically set the maximum size for a read request for a PCI-E device to enhance system performance. The options are Auto, 128 Bytes, 256 Bytes, 512 Bytes, 1024 Bytes, 2048 Bytes, and 4096 Bytes.

  • Page 95: Super Io Configuration

    Chapter 4: AMI BIOS VGA Priority Use this item to select the graphics device to be used as the primary video display for system boot. The options are Onboard and Offboard. Network Stack Select Enabled to enable PXE (Preboot Execution Environment) or UEFI (Uni- fied Extensible Firmware Interface) for network stack support.

  • Page 96: Serial Port Console Redirection

    X10DRG-Q Motherboard User’s Manual Serial Port Console Redirection  COM 1 COM 1 Console Redirection Select Enabled to enable COM Port 1 Console Redirection, which will allow a client machine to be connected to a host machine at a remote site for networking. The options are Disabled and Enabled.
  • Page 97 Chapter 4: AMI BIOS Stop Bits A stop bit indicates the end of a serial data packet. Select 1 Stop Bit for standard serial data communication. Select 2 Stop Bits if slower devices are used. The options are 1 and 2. Flow Control Use this item to set the flow control for Console Redirection to prevent data loss caused by buffer overflow.
  • Page 98 X10DRG-Q Motherboard User’s Manual SOL/COM2 Console Redirection Select Enabled to use the SOL port for Console Redirection. The options are Enabled and Disabled. *If the item above set to Enabled, the following items will become available for user's configuration: SOL/COM2 Console Redirection Settings Use this feature to specify how the host computer will exchange data with the client computer, which is the remote computer used by the user.
  • Page 99 Chapter 4: AMI BIOS Flow Control Use this feature to set the flow control for Console Redirection to prevent data loss caused by buffer overflow. Send a "Stop" signal to stop sending data when the receiving buffer is full. Send a "Start" signal to start data-sending when the receiving buffer is empty.

  • Page 100: Acpi Settings

    X10DRG-Q Motherboard User’s Manual Terminal Type Use this feature to select the target terminal emulation type for Console Redirec- tion. Select VT100 to use the ASCII character set. Select VT100+ to add color and function key support. Select ANSI to use the extended ASCII character set.
  • Page 101 Chapter 4: AMI BIOS ® Thunderbolt Intel The following Thunderbolt information will be displayed: • Intel ® Thunderbolt Configuration • Thunderbolt Specification Version • Intel ® Sample Code Version • Thunderbolt Host Chip Intel® Thunderbolt Technology Use this feature to enable or disable the wake-up feature on a Thunderbolt device. The options are Disabled and Enabled.
  • Page 102 X10DRG-Q Motherboard User’s Manual SwSMI Support Select Enabled to enable software SMI support in ASL code. The options are En- abled and Disabled. Notify Support Select Enabled to enable notification support in ASL code. The options are Enabled and Disabled.

  • Page 103: Event Logs

    Chapter 4: AMI BIOS Event Logs Use this feature to configure Event Log settings. Change SMBIOS Event Log Settings  This feature allows the user to configure SMBIOS Event settings. Enabling/Disabling Options SMBIOS Event Log Select Enabled to enable SMBIOS (System Management BIOS) Event Logging during system boot.

  • Page 104: View Smbios Event Log

    X10DRG-Q Motherboard User’s Manual SMBIOS Event Log Standard Settings Log System Boot Event Select Enabled to log system boot events. The options are Disabled and Enabled. MECI (Multiple Event Count Increment) Enter the increment value for the multiple event counter. Enter a number between 1 to 255.

  • Page 105: Ipmi

    Chapter 4: AMI BIOS IPMI Use this feature to configure Intelligent Platform Management Interface (IPMI) settings. IPMI Firmware Revision This item indicates the IPMI firmware revision used in your system. IPMI Status This item indicates the status of the IPMI firmware installed in your system. System Event Log ...

  • Page 106: Bmc Network Configuration

    X10DRG-Q Motherboard User’s Manual When SEL is Full This feature allows the user to determine what the BIOS should do when the sys- tem event log is full. Select Erase Immediately to erase all events in the log when the system event log is full. The options are Do Nothing and Erase Immediately.

  • Page 107: Security Settings

    Chapter 4: AMI BIOS Gateway IP Address This item displays the Gateway IP address for this computer. This should be in decimal and in dotted quad form (i.e., 192.168.10.253). When you have completed the system configuration changes, select this option to save the changes and reboot the computer so that the new system configuration settings can take effect.

  • Page 108: Boot Settings

    X10DRG-Q Motherboard User’s Manual User Password Use this feature to set the user password which is required to enter the BIOS setup utility. The length of the password should be from 3 characters to 20 char- acters long. Boot Settings...
  • Page 109 Chapter 4: AMI BIOS • Dual Boot Order #3 • Dual Boot Order #4 • Dual Boot Order #5 • Dual Boot Order #6 • Dual Boot Order #7 • Dual Boot Order #8 • Dual Boot Order #9 • Dual Boot Order #10 •...

  • Page 110: Save & Exit

    X10DRG-Q Motherboard User’s Manual  Network Drive BBS Priorities • Legacy Boot Order #1 - Legacy Boot Order #3  UEFI Application Boot Priorities • UEFI Boot Order #1 Save & Exit Select the Save & Exit tab from the BIOS setup screen to configure the settings below.
  • Page 111 Chapter 4: AMI BIOS Save Options Save Changes When you have completed the system configuration changes, select this option to save all changes made. This will not reset (reboot) the system. Discard Changes Select this option and press <Enter> to discard all the changes and return to the AMI BIOS Utility Program.
  • Page 112 X10DRG-Q Motherboard User’s Manual Notes 4-40...

  • Page 113: Appendix A Bios Error Beep Codes

    Appendix A: BIOS POST Error Codes Appendix A BIOS Error Beep Codes During the POST (Power-On Self-Test) routines, which are performed at each system boot, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue to boot.
  • Page 114 X10DRG-Q Motherboard User’s Manual Notes...

  • Page 115: Appendix B Software Installation Instructions

    Appendix B: Software Installation Instructions Appendix B Software Installation Instructions B-1 Installing Software Programs The Supermicro ftp site contains drivers and utilities for your system at ftp://ftp. supermicro.com. Some of these must be installed, such as the chipset driver. After accessing the ftp site, go into the CDR_Images directory and locate the ISO file for your motherboard.

  • Page 116: Configuring Superdoctor ® 5

    X10DRG-Q Motherboard User’s Manual B-2 Configuring SuperDoctor 5 The Supermicro SuperDoctor® 5 is a hardware monitoring program that functions in a command-line or web-based interfaces. The program monitors system health information such as CPU temperature, system voltages, system power consump- tion, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 117: Appendix C Uefi Bios Recovery Instructions

    Appendix C: UEFI BIOS Recovery Appendix C UEFI BIOS Recovery Instructions Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 118 X10DRX Motherboard User’s Manual To perform UEFI BIOS recovery using a USB-attached device, follow the instruc- tions below. 1. Using a different machine, copy the "Super.ROM" binary image file into the disc Root "\" Directory of a USB device or a writeable CD/DVD. Note: If you cannot locate the "Super.ROM"...
  • Page 119 Appendix C: UEFI BIOS Recovery 4. After locating the new BIOS binary image, the system will enter the BIOS Recovery menu as shown below. Note: At this point, you may decide if you want to start with BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 5.
  • Page 120 X10DRX Motherboard User’s Manual 6. After the process of BIOS recovery is completed, press any key to reboot the system. 7. Using a different system, extract the BIOS package into a bootable USB flash drive. 8. When a DOS prompt appears, enter FLASH.BAT BIOSname.### at the prompt.

  • Page 121: Appendix D Dual Boot Block

    Appendix D: Dual Boot Block Appendix D Dual Boot Block D-1 Introduction This motherboard supports the Dual Boot Block feature, which is the last-ditch mechanism to recover the BIOS boot block. This section provides an introduction to the feature. BIOS Boot Block A BIOS boot block is the minimum BIOS loader required to enable necessary hardware components for the BIOS crisis recovery flash that will update the main BIOS block.

  • Page 122: D-2 Steps To Reboot The System By Using Jumper Jbr1

    X10DRG-Q Motherboard User’s Manual D-2 Steps to Reboot the System by Using Jumper JBR1 1. Power down the system. 2. Close pins 2-3 on Jumper JBR1, and power on the system. 3. Follow the BIOS recovery SOP listed in the previous chapter (Appendix C).
  • Page 123 (Disclaimer Continued) The products sold by Supermicro are not intended for and will not be used in life support systems, medical equipment, nuclear facilities or systems, aircraft, aircraft devices, aircraft/emergency com- munication devices or other critical systems whose failure to perform be reasonably expected to result in significant injury or loss of life or catastrophic property damage.

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