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Patton electronics 2960 Getting Started Manual

Remote access server
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0RGHO 
Remote Access Server (RAS)
*HWWLQJ 6WDUWHG *XLGH
6DOHV 2IIL.H
+1 (301) 975-1000
7H.KQL.DO 6XSSRUW
+1 (301) 975-1007
(PDLO
support@patton.com
:::
www.patton.com
'R.XPHQW 1XPEHU 2960-107081U Rev. C
3DUW 1XPEHU 07MD2960-GS-C
5HYLVHG August 3, 2001

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  • Page 1 0RGHO  Remote Access Server (RAS) *HWWLQJ 6WDUWHG *XLGH 6DOHV 2IIL.H +1 (301) 975-1000 7H.KQL.DO 6XSSRUW +1 (301) 975-1007 (PDLO support@patton.com ::: www.patton.com 'R.XPHQW 1XPEHU 2960-107081U Rev. C 3DUW 1XPEHU 07MD2960-GS-C 5HYLVHG August 3, 2001...
  • Page 2 +1 (301) 975-1007 web: www.patton.com e-mail: support@patton.com Copyright © 2001, Patton Electronics Company. All rights reserved. The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.

  • Page 3: Table Of Contents

    Structure................................. 5 Precautions ................................6 Typographical conventions used in this document....................6 General conventions ............................6 Mouse conventions ............................7 1 Introduction ..............................9 Model 2960/2996 Remote Access Server overview ....................10 Hardware overview..............................11 WAN ................................11 LAN ................................11 Signaling .................................12 Modems ................................12 RS-232 control port ............................12 Power system ..............................12...
  • Page 4 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH Contents 3 Configuring the RAS for operation ....................... 25 Introduction ................................26 Configuration prerequisites ...........................26 Preparing the RAS for configuration........................26 Configuring the RAS with a Web browser......................30 Opening the RAS Web Administration Pages ....................30 Home page overview ............................32 Configuring simple authentication ........................34 No Validation ............................34 A Static User .............................35...
  • Page 5 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH Contents Contact information..............................64 Warranty Service and Returned Merchandise Authorizations (RMAs)..............64 Warranty coverage ............................64 Out-of-warranty service ..........................64 Returns for credit ............................64 Return for credit policy ..........................65 RMA numbers ..............................65 Shipping instructions ..........................65...
  • Page 6 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH Contents...

  • Page 7: About This Guide

    About this guide This guide describes installing and configuring a Patton Electronics Model 2960/2996 Remote Access Server (RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The instructions in this guide are based on the following assumptions: •...

  • Page 8: Precautions

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH About this guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. The shock hazard symbol and WARNING heading indicate a potential electric shock hazard.

  • Page 9: Mouse Conventions

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH About this guide Mouse conventions The following conventions are used when describing mouse actions: 7DEOH  0RXVH .RQYHQWLRQV Convention Meaning /HIW PRXVH EXWWRQ 7KLV EXWWRQ UHIHUV WR WKH SULPDU\ RU OHIWPRVW PRXVH EXWWRQ XQOHVV \RX KDYH .KDQJHG WKH GHIDXOW .RQILJXUDWLRQ  5LJKWPRXVHEXWWRQ 7KLV EXWWRQ UHIHUV WKH VH.RQGDU\ RU ULJKWPRVW PRXVH EXWWRQ XQOHVV \RX KDYH .KDQJHG WKH GHIDXOW .RQILJXUDWLRQ ...
  • Page 10 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH About this guide...

  • Page 11: Introduction

    &KDSWHU  Introduction Introduction Introduction Introduction Chapter contents Model 2960/2996 Remote Access Server overview ....................12 Hardware overview..............................13 WAN ................................13 LAN ................................13 Signaling .................................14 Modems ................................14 RS-232 control port ............................14 Power system ..............................14 Central processing unit ...........................14 Temperature ..............................14 Altitude ................................14 Humidity ................................14...

  • Page 12: Model 2960/2996 Remote Access Server Overview

    The Model 2960/2996 is a central site remote access server with integrated modems which terminate dial-up analog and digital users. The Model 2960 RAS combines 16, 24, 30, 48, 60 or 72 ports—the 2996 RAS com- bines 96 or 120—analog and digital modems, RAS software, a 10/100 Ethernet port, IP Routing, Frame Relay/PPP forwarding, and four T1/E1 WAN ports.

  • Page 13: Hardware Overview

    1 • Introduction Hardware overview The Model 2960/2996 RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls. The RAS (see figure 2) comprises a 1U-high 17-inch wide chassis that contains a motherboard and two dual-redundant power supplies.

  • Page 14: Signaling

    Signaling Robbed-bit, R1, R2, Q.921/Q.931 Modems Up to 48/60 (Model 2960) or 96/120 (Model 2996) V.90, K56Flex, V.34+, or ISDN B-channel digital calls (additional ports/functionality can be added by installing optional PMC expansion modules) RS-232 control port An RS-232 port provides for initial configuration of the RAS. The RS-232 port also supports: •...

  • Page 15: Physical Dimensions

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 1 • Introduction Physical dimensions Weight: 8.94 lbs (20.12 kg) Refer to figure 3 for height, width, and depth dimensions. 11.75 in. Top View (29.85 cm) UNIT EQUIPPED WITH DUAL SUPPLIES UNIT EQUIPPED WITH DUAL SUPPLIES DISCONNECT BOTH SUPPLIES DISCONNECT BOTH SUPPLIES BEFORE SERVICING...

  • Page 16: Led Display

    POWER: Green if power is being applied. Flashing if a power supply has failed. • CPU FAIL: Red if the CPU has failed. • ALARM: Red if the Model 2960/2996 is in an alarm state. • SYSTEM: Green if the RAS is operating normally. +DUGZDUH RYHUYLHZ...

  • Page 17: Approvals

    ETHERNET: Green if link status is nominal for the Ethernet port. • CALLS ACT: Green to indicate call activity on the Model 2960/2996. • WAN STATUS: Green indicates normal status at each of the four T1/E1/PRI links. Red indicates an error.

  • Page 18: Software Overview

    (see table 3). Authentication and network management offer control and detailed monitoring from any web browser. From the PSTN, the Model 2960/2996 RAS will accept either T1/E1 or PRI connections, with support for both channel associated or common channel signaling.

  • Page 19: Hardware Installation

    Hardware installation Hardware installation Hardware installation Hardware installation Chapter contents Introduction ................................20 Unpacking the Model 2960/2996 RAS .........................20 RAS chassis installation............................20 Cable installation..............................21 Installing the power cables ..........................21 Grounding the Model 2960/2996 ........................22 Connecting the Ethernet ports ........................23 Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ..........23 Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation ........24...

  • Page 20: Introduction

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation Introduction This chapter contains the following procedures for installing the Model 2960/2996 RAS: • “Unpacking the Model 2960/2996 RAS”—lists the contents of the RAS shipping container • “RAS chassis installation”—describes installing the RAS on a flat surface or in a standard 19–inch rack.

  • Page 21: Cable Installation

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation 5. Secure the RAS in position with the mounting screws. Cable installation This section describes installing the power, ground, and network interface cables. Installing the power cables This section describes installing the female end of the power cables into the IEC-320 connectors on the RAS. Do not connect the male end of the power cables to the power outlet at this time.

  • Page 22: Grounding The Model 2960/2996

    2 • Hardware installation 3. Repeat steps 1 and 2 to install the remaining power cable. Grounding the Model 2960/2996 Do the following: 1. Assemble a ground wire using #10 AWG wire with green-colored insulation and two ring terminals. Make the wire long enough to reach one of the following ground sources: –...

  • Page 23: Connecting The 10/100Base-T Ethernet Port To An Ethernet Switch Or Hub

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation &RQQH.WLQJ WKH %DVH7 (WKHUQHW SRUW WR DQ (WKHUQHW VZLW.K RU KXE The 10/100Base-T Ethernet port (see figure 7 on page 20) is designed to connect to an Ethernet switch or hub. Connect a straight-through CAT-5 cable (one wired as shown in figure 8) between the RAS and the hub/ switch.

  • Page 24: Connecting To The T1/E1/Pri Wan Ports

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation Connecting to the T1/E1/PRI WAN ports An active T1/E1/PRI is not necessary to configure the RAS. However, an active T1/E1/PRI connection is required to receive or make calls. The factory-set default configuration of the access server has the T1/E1 ports disabled.
  • Page 25 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation 3. Verify that the green POWER LED is lit. If the POWER LED is flashing , refer to Chapter 5, “Trou- green bleshooting and maintenance”. Hardware installation is complete. Refer to Chapter 3, “Configuring the RAS for operation”. &RPSOHWLQJ WKH KDUGZDUH LQVWDOODWLRQ...
  • Page 26 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 2 • Hardware installation &RPSOHWLQJ WKH KDUGZDUH LQVWDOODWLRQ...

  • Page 27: Configuring The Ras For Operation

    &KDSWHU  Configuring the RAS for operation Configuring the RAS for operation Configuring the RAS for operation Configuring the RAS for operation Chapter contents Introduction ................................28 Configuration prerequisites ...........................28 Preparing the RAS for configuration........................28 Configuring the RAS with a Web browser......................31 Opening the RAS Web Administration Pages ....................32 Home page overview ............................33 Configuring simple authentication ........................35...

  • Page 28: Introduction

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Introduction This chapter contains the following procedures for configuring the Model 2960/2996 Remote Access Server for operation: • “Configuration prerequisites”—lists the items you need to have on hand before configuring the RAS.
  • Page 29 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation – 8 bits – No Parity – 1 Stop bit – No flow control 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. –...
  • Page 30 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation )LJXUH  &20 SURSHUWLHV )LJXUH  7HUPLQDO NH\V .RQILJXUDWLRQ – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 14. Press <RETURN>...
  • Page 31 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation )LJXUH  /RJLQ ZLQGRZ 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 16). )LJXUH  97 7RS /HYHO 0DQDJHPHQW ZLQGRZ 6.

  • Page 32: Configuring The Ras With A Web Browser

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Note The default gateway has not been configured at this time. You can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using HyperTermi- nal.
  • Page 33 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation )LJXUH  +RPH SDJH &RQILJXULQJ WKH 5$6 ZLWK D :HE EURZVHU...

  • Page 34: Home Page Overview

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Home page overview +20( &RQILJXUDWLRQ 0HQX window is divided into two panes: the pane and the configuration/informa- &RQILJXUDWLRQ 0HQX tion pane (see figure 18). The contains the links to the various RAS subsystems, while the configuration/information pane is where you can view status and other information, or make changes to the system configuration.
  • Page 35 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation +RPH From the page, the following actions can be performed: • Record Current Configuration—clicking on this button (figure 19) causes the current configuration to be stored in FLASH memory. Any changes made to the RAS configuration are stored in non-volatile RAM first.

  • Page 36: Configuring Simple Authentication

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup. 1R 9DOLGDWLRQ A No Validation authentication setting means that the user will be able to log in without requiring a username or password.

  • Page 37: A Static User

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation )LJXUH  $XWKHQWL.DWLRQ &RQILJXUDWLRQ ZLQGRZ 0RGLI\ 2. Click on . The Authentication Configuration window appears (see figure 21). 9DOLGDWLRQ QR9DOLGDWLRQ  3. Change 6XEPLW 4XHU\ 4. Click on the button.

  • Page 38: Configuring Dial-In User Information

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 2. To add an entry in the static user database (see figure 22), fill in the ID with a number not currently in use. )LJXUH  6WDWL. 8VHU ,GHQWLIL.DWLRQ ZLQGRZ 3.
  • Page 39 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 0RGLI\ 2. Click on . The Modify Dial-In window appears (see figure 24). )LJXUH  0RGLI\ 'LDO,Q ZLQGRZ /RJLQ VH.WLRQ 3. The IP address pool contains the IP addresses that are assigned dynamically to the dial-in connections. Type the IP address pool in the space provided.

  • Page 40: Configuring The Default Gateway

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation )LJXUH  0RGLI\ 'LDO,Q ZLQGRZ 'RPDLQ 1DPH 6HUYHU VH.WLRQ 6. Enter in the IP Address of the primary and secondary domain name servers (DNS). The DNS enables users to find locations on the Internet.

  • Page 41: Configuring Line Settings And Signaling For E1

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Configuring line settings and signaling for E1 7( /LQN &RQILJXUDWLRQ 0HQX 1. Select on the . The T1/E1 Link Activity window appears (see figure 27). )LJXUH  7( /LQN $.WLYLW\ ZLQGRZ /LQN  corresponds to Line 1 on the RAS.

  • Page 42: Configuring The Line Settings

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation &RQILJXULQJ WKH OLQH VHWWLQJV /LQH 7\SH 1. Click on the pop-up menu (see figure 28 on page 39) and choose from the following options: – For an E1/PRI line your options will be either dsx1E1(4) or dsx1E1-CRC(5) –...
  • Page 43 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 6HWWLQJ WKH OLQH VLJQDOLQJ IRU DQ (5 OLQH Do the following: :$1 &LU.XLW &RQILJXUDWLRQ 1. Scroll down the window, until the Signaling Settings section appears (see figure 29). 6LJQDO 0RGH 2.

  • Page 44: Channel Assignment

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 11. Type the Calling Number Total Digits in the box provided. This setting tells the RAS how many digits to expect from the phone company. This number is the calling party’s phone number or Caller-ID informa- tion.

  • Page 45: Configuring Line Settings And Signaling For T1

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Configuring line settings and signaling for T1 7( /LQN &RQILJXUDWLRQ 0HQX 1. Select on the . The T1/E1 Link Activity window appears (see figure 27 on page 39). /LQN  corresponds to Line 1 on the RAS.

  • Page 46: Channel Assignment

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 5REEHG%LWVLJQDOLQJ3URWR.RO 4. Click on the pop-up menu and choose LinkGroundStart, LinkLoopStart, or LinkEMWinkStart. 6XEPLW 4XHU\ 5. Click on <HOORZ $ODUP )RUPDW 6. Click on the pop-up menu and choose one of the following options: –...
  • Page 47 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation ,PSRUW([SRUW &RQILJXUDWLRQ0HQX 4. To import or export a configuration, click on under the to display the ,PSRUW([SRUW main window (see figure 32). )LJXUH  ,PSRUW([SRUW PDLQ ZLQGRZ ([SRUW )ODVK ,PSRUW([SRUW 5.

  • Page 48: Completing The Installation

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation 6DYH To save the displayed data as a text file, select the option on your browser (see figure 34). For example, )LOH 6DYH $V under Netscape, select .
  • Page 49 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation Note If the RAS does not respond as described, the most likely cause is that the RAS default settings are not compatible with the T1/E1 line. If this is the case, use the RS-232 CONFIG port to correct the RAS set- tings.
  • Page 50 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 3 • Configuring the RAS for operation &RPSOHWLQJ WKH LQVWDOODWLRQ...

  • Page 51: Operation And Shutdown

    &KDSWHU  Operation and shutdown Operation and shutdown Operation and shutdown Operation and shutdown Chapter contents Introduction ................................50 Activating the RAS ..............................50 De-activating the RAS ............................50...

  • Page 52: Introduction

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 4 • Operation and shutdown Introduction This chapter describes how to start or power-down the RAS. Activating the RAS Once the RAS has been installed, no operator action is required under normal conditions; the RAS is designed for unattended operation.

  • Page 53: Troubleshooting And Maintenance

    &KDSWHU  Troubleshooting and maintenance Troubleshooting and maintenance Troubleshooting and maintenance Troubleshooting and maintenance Chapter contents Introduction ................................52 Fault analysis .................................53 Periodic maintenance ............................54 Calibration ..............................54 Maintenance................................54 Replacing the RAS ............................54 Exporting the current RAS configuration ....................54 Removing the defective RAS ........................56 Installing the replacement RAS .........................57 Verifying the hardware installation ......................57 Importing a saved configuration ........................57...

  • Page 54: Introduction

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, refer to Chapter 6, “Contacting Patton for assistance”. Refer to table 4 for a list of common symp- toms and suggested remedies.

  • Page 55: Fault Analysis

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance Fault analysis The following procedures outline steps you should follow when troubleshooting a RAS malfunction. 1. If possible, talk to the person who filed the trouble complaint and determine the operational symptoms. Record the symptoms on the appropriate trouble report form (include the front panel LED indications).

  • Page 56: Maintenance

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance Table 5. LED definitions Location Color Status Meaning (7+(51(7 )URQW SDQHO *UHHQ $ YDOLG OLQN KDV QRW EHHQ GHWH.WHG • 9HULI\ WKDW WKH .DEOH LV SOXJJHG LQWR WKH • KXE VZLW.K RU ZRUNVWDWLRQ DQG WKH 5$6 9HULI\ WKDW WKH KXE VZLW.K RU ZRUNVWDWLRQ •...

  • Page 57: Periodic Maintenance

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance Periodic maintenance Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS requires no periodic maintenance. Calibration The RAS requires no calibration. Maintenance This section describes replacing the RAS. Replacing the RAS If you isolate a problem to the a RAS component, the entire RAS must be replaced as follows: ([SRUWLQJ WKH .XUUHQW 5$6 .RQILJXUDWLRQ...
  • Page 58 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance Note The parameters that will be exported are the power-up settings as they are stored in flash memory and may not be the current operating parameters. To ensure that you export the most current parameters, 5H.RUG &XUUHQW &RQILJXUDWLRQ +20( go to...

  • Page 59: Installing The Replacement Ras

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance 6DYH 4. To save the displayed data as a text file, select the option on your browser (see figure 37). For exam- )LOH 6DYH $V ple, under Netscape, select .
  • Page 60 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance ,QVWDOOLQJ WKH UHSOD.HPHQW 5$6 1. If you are installing the replacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the desired location, then go to step 5. 2.
  • Page 61 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number of the COM port onto which you connected the cable in step 1) (see figure 38).
  • Page 62 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 40. )LJXUH  7HUPLQDO NH\V .RQILJXUDWLRQ Press <RETURN> to display the login window (see figure 41). )LJXUH  /RJLQ ZLQGRZ 0DLQWHQDQ.H...

  • Page 63: Completing The Installation

    0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 42). )LJXUH  97 7RS /HYHO 0DQDJHPHQW ZLQGRZ 6.
  • Page 64 0RGHO  5$6 *HWWLQJ 6WDUWHG *XLGH 5 • Troubleshooting and maintenance +DUG 5HVHW +20( &RQILJXUDWLRQ 0HQX ,PPHGLDWH 15. Click on under the , then click on the button under $.WLRQV 5H.RUG &XUUHQW &RQILJXUDWLRQ Note Do not select after importing configu- ration parameters.

  • Page 65: Contacting Patton For Assistance

    &KDSWHU  Contacting Patton for assistance Contacting Patton for assistance Contacting Patton for assistance Contacting Patton for assistance Chapter contents Introduction ................................64 Contact information..............................64 Warranty Service and Returned Merchandise Authorizations (RMAs)..............64 Warranty coverage ............................64 Out-of-warranty service ..........................64 Returns for credit ............................64 Return for credit policy ..........................65 RMA numbers ..............................65 Shipping instructions ..........................65...

  • Page 66: Introduction

    RAS warranty and obtaining a return merchandise authorization (RMA). Contact information Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

  • Page 67: Return For Credit Policy

    6KLSSLQJ LQVWUX.WLRQV The RMA number should be clearly visible on the address label. Our shipping address is as follows: Patton Electronics Company RMA#: xxxx 7622 Rickenbacker Dr. Gaithersburg, MD 20879-4773 USA Patton will ship the equipment back to you in the same manner you ship it to us.

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