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Related Manuals for Patton electronics 2977 Family
Summary of Contents for Patton electronics 2977 Family
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Page 1: User Guide
Model 2977 Family DialFire Remote Access Server User Guide Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com URL: www.patton.com Document Number: 107131U Rev. A Part Number: 07M2977 Revised: December 4, 2002... - Page 2 Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA tel: +1 (301) 975-1000 fax: +1 (301) 869-9293 support: +1 (301) 975-1007 web: www.patton.com e-mail: support@patton.com Copyright © 2002, Patton Electronics Company. All rights reserved. The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
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Page 3: Table Of Contents
Contents Compliance Information ............................7 Radio and TV Interference ............................. 7 Industry Canada Notice............................7 FCC Information ..............................7 FCC Part 68 Compliance Statement ........................9 CE Notice ................................9 About this user guide ............................11 Audience ................................11 Structure................................11 Precautions ................................12 Typographical conventions used in this document.................... - Page 4 Contents Model 2977 DialFire RAS User Guide Introduction ................................41 Driver installation for the Windows 2000 operating system...................41 Supported Products ............................41 Requirements ..............................41 Procedure ................................41 Installing the Driver ............................42 Procedure ..............................42 Upgrading the Driver ............................42 Procedure ..............................42 Driver installation for the Windows XP operating system ................43 Additional Notes ............................44 Configuring Incoming Dial-up Networking Connections ................44 Procedure ..............................44...
- Page 5 Model 2977 DialFire RAS User Guide Contents Changing Serial Port Names ...........................51 Procedure ..............................51 5 Using the Viewer ............................53 About Patton View ..............................54 Starting Patton View ............................54 6 Operation and shutdown ..........................55 Activating the Model 2977 ............................56 De-activating the Model 2977..........................56 7 Troubleshooting and maintenance ........................
- Page 6 Contents Model 2977 DialFire RAS User Guide...
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Page 7: Compliance Information
Compliance Information Radio and TV Interference The Model 2977 generates and uses radio frequency energy, and if not installed and used properly—that is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television recep- tion. The Model 2977 has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reason- able protection from such interference in a commercial installation. - Page 8 Compliance Information Model 2977 DialFire RAS User Guide you in advance. If you elect to do so, you have the right to file a complaint with the FCC. If you have any trou- ble operating the Model 2977, please contact Patton Electronics Technical Support at +1 301-975-1000. The telephone company may ask you to disconnect the equipment from the telephone network until the problem has been corrected or until you are certain that the Model 2977 is not malfunctioning.
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Page 9: Fcc Part 68 Compliance Statement
Model 2977 DialFire RAS User Guide Compliance Information FCC Part 68 Compliance Statement This equipment complies with Part 68 of FCC Rules. Please note the following: 1. You are required to request service from the telephone company before you connect the RAS to a network. When you request T1 Service, you must provide the telephone company with the Facility Interface Code. - Page 10 Compliance Information Model 2977 DialFire RAS User Guide...
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Page 11: About This User Guide
About this user guide This guide describes installing and configuring a Patton Electronics Model 2977 Remote Access Server (RAS). It provides: • An introduction to your Patton product, how to install, configure and use the Patton product and, if appli- cable, how to troubleshoot should you encounter a problem •... -
Page 12: Precautions
About this user guide Model 2977 DialFire RAS User Guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. -
Page 13: Mouse Conventions
Model 2977 DialFire RAS User Guide About this user guide Mouse conventions The following conventions are used when describing mouse actions: Table 5. Mouse conventions Convention Meaning Left mouse button This button refers to the primary or leftmost mouse button (unless you have changed the default configuration). - Page 14 About this user guide Model 2977 DialFire RAS User Guide Typographical conventions used in this document...
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Page 15: Dialfire Model 2977 Ras Adapters
Chapter 1 DialFire Model 2977 RAS Adapters Chapter contents Introduction ................................16 Model 2977 DialFire RAS overview ........................16 Model 2977/B4 DialFire BRI RAS .........................17 Model 2977 DialFire T1/E1 RAS ........................17 Supported Operating Systems..........................18... -
Page 16: Introduction
1 • DialFire Model 2977 RAS Adapters Model 2977 DialFire RAS User Guide Introduction The Patton DialFire Model 2977 family of DSP-based RAS concentrator adapters are designed for such server- based applications as modem-pooling, remote access, advanced fax, World-Wide Web and branch office inter- networking. -
Page 17: Model 2977/B4 Dialfire Bri Ras
Model 2977 DialFire RAS User Guide 1 • DialFire Model 2977 RAS Adapters Model 2977/B4 DialFire BRI RAS The Model 2977 DialFire BRI RAS (see figure 1) is the ultimate WAN adapter card for use with BRI lines. It is designed to work in a standard PCI 2.1 slot (5.0 or 3.3 volts) and can terminate four BRI communication lines, allowing up to eight simultaneous digital or analog remote access connections. -
Page 18: Supported Operating Systems
1 • DialFire Model 2977 RAS Adapters Model 2977 DialFire RAS User Guide Supported Operating Systems The Model 2977 DialFire RAS supports the operating systems shown in table 6. Table 6. Supported operating systems Operating Platform Notes System Microsoft Windows NT Service Pack 4 or higher (primary) Windows... -
Page 19: Preparation
Chapter 2 Preparation Chapter contents Completing a configuration worksheet ........................20 DialFire Basic BRI Configuration Worksheet......................21 DialFire PTE Configuration Worksheet, Channelized T1, Long Haul (External T1) ..........22 DialFire Channelized T1, Short-Haul Configuration Worksheet ................23 DialFire PTE ISDN E1 (Euro ISDN) Configuration Worksheet ................24 DialFire PTE ISDN T1 (PRI), Long-Haul (External T1) Configuration Worksheet..........25 DialFire ISDN T1 (PRI), Short-Haul Configuration Worksheet................27... -
Page 20: Completing A Configuration Worksheet
2 • Preparation Model 2977 DialFire RAS User Guide Completing a configuration worksheet The following worksheets are available for documenting the line provisioning for your RAS configuration: • DialFire Basic BRI Configuration Worksheet (see page 21) • DialFire Channelized T1, Long-Haul Configuration Worksheet (see page 22) •... -
Page 21: Dialfire Basic Bri Configuration Worksheet
Model 2977 DialFire RAS User Guide 2 • Preparation DialFire Basic BRI Configuration Worksheet Use the form below to gather the information that may be required to complete the configuration of your Dial- Fire RAS B4STU adapter within your operating system environment. Note Not all operating systems support all parameters. -
Page 22: Dialfire Pte Configuration Worksheet, Channelized T1, Long Haul (External T1)
2 • Preparation Model 2977 DialFire RAS User Guide DialFire PTE Configuration Worksheet, Channelized T1, Long Haul (External T1) Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. -
Page 23: Dialfire Channelized T1, Short-Haul Configuration Worksheet
Model 2977 DialFire RAS User Guide 2 • Preparation DialFire Channelized T1, Short-Haul Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. -
Page 24: Dialfire Pte Isdn E1 (Euro Isdn) Configuration Worksheet
2 • Preparation Model 2977 DialFire RAS User Guide DialFire PTE ISDN E1 (Euro ISDN) Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. -
Page 25: Dialfire Pte Isdn T1 (Pri), Long-Haul (External T1) Configuration Worksheet
Model 2977 DialFire RAS User Guide 2 • Preparation DialFire PTE ISDN T1 (PRI), Long-Haul (External T1) Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note The parameters on this page are for ISDN T1 (PRI) connected directly to an exter- nal T1 telephone line (Long Haul). - Page 26 2 • Preparation Model 2977 DialFire RAS User Guide Parameter Value Before You Install the Order the ISDN Line DialFire RAS B4ST If you do not have an ISDN line installed, you need to contact your telephone company Adapter… and order a Basic Rate ISDN line (2B+D) with the following recommended configuration: Note If your telephone company supports either of the following ISDN Ordering Codes, request that your ISDN line be config-...
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Page 27: Dialfire Isdn T1 (Pri), Short-Haul Configuration Worksheet
Model 2977 DialFire RAS User Guide 2 • Preparation DialFire ISDN T1 (PRI), Short-Haul Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. - Page 28 2 • Preparation Model 2977 DialFire RAS User Guide Parameter Value Before You Install the Order the ISDN Line DialFire RAS B4ST If you do not have an ISDN line installed, you need to contact your telephone Adapter… company and order a Basic Rate ISDN line (2B+D) with the following recom- mended configuration: Note If your telephone company supports either of the following...
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Page 29: Installing The Model 2977 Adapter
Chapter 3 Installing the Model 2977 adapter Chapter contents Introduction ................................30 Model 2977 B4 ST adapter installation .........................30 Determining your line termination requirements ....................30 Installing the DialFire RAS B4ST Adapter ......................31 Model 2977 B4 U adapter installation........................32 Model 2977 PE1 PE2 adapter installation ......................34 Model 2977 PT1 PT2 adapter installation ......................35 Model 2977 daughter board installation ........................36 Parts List .................................36... -
Page 30: Introduction
3 • Installing the Model 2977 adapter Model 2977 DialFire RAS User Guide Introduction This chapter contains the following procedures for installing your Model 2977 adapter. Refer to the appropri- ate procedure and complete it, then go to chapter 4, “Driver installation and configuration” on page 39 to install the software driver. -
Page 31: Installing The Dialfire Ras B4St Adapter
Model 2977 DialFire RAS User Guide 3 • Installing the Model 2977 adapter The terminating switches must be changed in pairs (one for transmit and one for receive), as shown in figure 3. The figure shows the switches set for no termination (OFF position). To terminate the lines, place the switches in the ON position (down, or toward the board). -
Page 32: Model 2977 B4 U Adapter Installation
3 • Installing the Model 2977 adapter Model 2977 DialFire RAS User Guide 9. Replace the computer’s cover. 10. Connect the telephone line(s) to the adapter (see figure 3 on page 31 for connector locations). Adapter installation is complete. Refer to Chapter 4, “Driver installation and configuration”. Model 2977 B4 U adapter installation The DialFire RAS B4ST adapter provides four ISDN Basic Rate Interface (2B+D) lines in a package that fits in a single PCI slot in your server. - Page 33 Model 2977 DialFire RAS User Guide 3 • Installing the Model 2977 adapter Figure 4. DialFire BRI connectors 9. Connect the telephone line(s) to the adapter (see figure 4 for connector locations). Adapter installation is complete. Refer to Chapter 4, “Driver installation and configuration”. Model 2977 B4 U adapter installation...
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Page 34: Model 2977 Pe1 Pe2 Adapter Installation
3 • Installing the Model 2977 adapter Model 2977 DialFire RAS User Guide Model 2977 PE1 PE2 adapter installation The DialFire RAS PTE Series adapters provide one or two 30B+D PRI interfaces in a package that fits in a sin- gle PCI slot in your server. -
Page 35: Model 2977 Pt1 Pt2 Adapter Installation
Model 2977 DialFire RAS User Guide 3 • Installing the Model 2977 adapter 6. Write down the serial number of the adapter in the space provided below. The serial number label has the general form: “S/N (S) XXX XXXXX” Serial Number: ________________________ 7. -
Page 36: Model 2977 Daughter Board Installation
3 • Installing the Model 2977 adapter Model 2977 DialFire RAS User Guide To guard against damage to the DialFire RAS adapter due to electrostatic dis-charge (ESD), do not remove the adapter from its protective packaging until you have grounded yourself to the computer chassis 3. - Page 37 Model 2977 DialFire RAS User Guide 3 • Installing the Model 2977 adapter 4. Remove the daughter card from its ESD protective packaging. 5. Using the screws provided, attach the four spacers to the DialFire adapter, on the side with the connector, as shown in figure 7 (below) and figure 8 on page 38.
- Page 38 3 • Installing the Model 2977 adapter Model 2977 DialFire RAS User Guide Plated-through holes Spacers Screws Mating Connectors Figure 8. CompactPCI (cPCI) Board: Installing the Daughter Card on the DialFire PTE Adapter 7. Secure the daughter card to the adapter with the remaining four screws. 8.
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Page 39: Driver Installation And Configuration
Chapter 4 Driver installation and configuration Chapter contents Introduction ................................41 Driver installation for the Windows 2000 operating system...................41 Supported Products ............................41 Requirements ..............................41 Procedure ................................41 Installing the Driver ............................42 Procedure ..............................42 Upgrading the Driver ............................42 Procedure ..............................42 Driver installation for the Windows XP operating system ................43 Additional Notes ............................44 Configuring Incoming Dial-up Networking Connections ................44 Procedure ..............................44... - Page 40 4 • Driver installation and configuration Model 2977 DialFire RAS User Guide Configuring Dial-up Networking Connections ....................50 Procedure ..............................50 Configuring Modems on COM Ports ......................50 Procedure ..............................50 Uninstalling the Driver ...........................50 Procedure ..............................50 Changing Serial Port Names ...........................51 Procedure ..............................51...
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Page 41: Introduction
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration Introduction This chapter contains the following procedures for installing and configuring your Model 2977 software driver. Refer to the appropriate procedure and complete it, then go to chapter 5, “Using the Viewer” on page 53 to install the PattonAssist Manager. -
Page 42: Installing The Driver
4 • Driver installation and configuration Model 2977 DialFire RAS User Guide Installing the Driver Use this procedure to install a Patton device driver on Microsoft Windows 2000. Note If you installed your adapter before performing this procedure, go to Completing an Installation instead. -
Page 43: Driver Installation For The Windows Xp Operating System
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration – Choose Properties Begin the upgrade process: – Click the Driver – Click the button Update Driver... – Click Next > – Verify that the default option is selected, "Search for a suitable driver for my device (recommended)" –... -
Page 44: Additional Notes
4 • Driver installation and configuration Model 2977 DialFire RAS User Guide Begin the upgrade process: – Click the Driver – Click the button Update Driver... – Click Next > – Verify that the default option is selected, "Search for a suitable driver for my device (recommended)" –... -
Page 45: Configuring Outgoing Dial-Up Networking Connections
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration Configuring Outgoing Dial-up Networking Connections Use this procedure to configure outgoing Dial-up Networking connections from your server to other systems. You should have already installed the Patton adapter and device driver. Procedure 1. -
Page 46: Uninstalling The Driver
4 • Driver installation and configuration Model 2977 DialFire RAS User Guide 3. Choose Properties 4. Configure the options as necessary. Refer to Windows Help for more information. Uninstalling the Driver Use this procedure to uninstall the Microsoft Windows 2000 device driver. Procedure 1. -
Page 47: Installing The Driver: Downloaded
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration 5. Follow the prompts Installing the Driver: Downloaded Use this procedure to install a driver that you have downloaded from the Patton Electronics Support Web site (http://support.patton.com). Note If you are installing multiple adapters, each adapter needs to be installed separately. -
Page 48: Configuring The Adapter: First Time
4 • Driver installation and configuration Model 2977 DialFire RAS User Guide The system asks you to specify a Frame Type. 8. Choose and then 802.3 Continue The network bindings page appears. 9. Choose to accept the bindings and again to start the network. Next Next 10. -
Page 49: Configuring Ras Dial-In Permissions
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration o Configure the device as desired. o Choose – If all devices are to be configured the same, use . Otherwise, repeat these steps for each device. Clone 3. -
Page 50: Configuring Dial-Up Networking Connections
4 • Driver installation and configuration Model 2977 DialFire RAS User Guide 2. Choose from the menu. Users > Permission 3. Configure permission. Use Microsoft Windows NT online help for information. Configuring Dial-up Networking Connections Use this procedure to configure Dial-up Networking connections for a Patton Electronics adapter. Procedure 1. -
Page 51: Changing Serial Port Names
Model 2977 DialFire RAS User Guide 4 • Driver installation and configuration 4. If you have installed external modems on an AccelePort Xp adapter or if you have configured internal modems on AccelePort or DialFire adapters, remove them from the Windows NT Modem list by doing the following: –... - Page 52 4 • Driver installation and configuration Model 2977 DialFire RAS User Guide Driver installation for the Microsoft Windows NT operating system...
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Page 53: Using The Viewer
Chapter 5 Using the Viewer Chapter contents About Patton View ..............................54 Starting Patton View ............................54... -
Page 54: About Patton View
5 • Using the Viewer Model 2977 DialFire RAS User Guide About Patton View Patton View is a diagnostic utility—currently available only for the Microsoft Windows 2000 operating sys- tem—that provides tools to monitor and troubleshoot Patton adapter connections. Patton Viewer includes the following features: •... -
Page 55: Operation And Shutdown
Chapter 6 Operation and shutdown Chapter contents Activating the Model 2977 ............................56 De-activating the Model 2977..........................56... -
Page 56: Activating The Model 2977
6 • Operation and shutdown Model 2977 DialFire RAS User Guide Activating the Model 2977 The Model 2977 RAS activates automatically when power is applied to computer in which the RAS is installed. De-activating the Model 2977 To de-activate a Model 2977 RAS, the computer in which the RAS is installed must be powered-off. Follow the appropriated directions for shutting-down the computer. -
Page 57: Troubleshooting And Maintenance
Chapter 7 Troubleshooting and maintenance Chapter contents Introduction ................................58 Periodic maintenance ............................58 Calibration ..............................58 Maintenance................................58... -
Page 58: Introduction
7 • Troubleshooting and maintenance Model 2977 DialFire RAS User Guide Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, refer to Chapter 8, “Contacting Patton for assistance”. Refer to TBD for a list of common symp- toms and suggested remedies. -
Page 59: Contacting Patton For Assistance
Chapter 8 Contacting Patton for assistance Chapter contents Introduction ................................60 Contact information..............................60 Warranty Service and Returned Merchandise Authorizations (RMAs)..............60 Warranty coverage ............................60 Out-of-warranty service ..........................60 Returns for credit ............................60 Return for credit policy ..........................61 RMA numbers ..............................61 Shipping instructions ..........................61... -
Page 60: Introduction
8 • Contacting Patton for assistance Model 2977 DialFire RAS User Guide Introduction This chapter contains the following information: • “Contact information”—describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA). -
Page 61: Return For Credit Policy
Model 2977 DialFire RAS User Guide 8 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price). - Page 62 8 • Contacting Patton for assistance Model 2977 DialFire RAS User Guide Warranty Service and Returned Merchandise Authorizations (RMAs)
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Page 63: A Software License Agreements
Appendix A Software License Agreements Chapter contents Agreement for using the DialFire driver software with the Microsoft Windows 2000 operating system ....64 Agreement for using the DialFire driver software with the Microsoft Windows NT operating system ....65... -
Page 64: Agreement For Using The Dialfire Driver Software With The Microsoft Windows 2000 Operating System
Model 2977 DialFire RAS User Guide A • Software License Agreements Agreement for using the DialFire driver software with the Microsoft Windows 2000 operating system LICENSE. Patton Electronics Company, Inc. grants to you only a non-assignable, nonexclusive and non- transferable license to use the software contained on this media (hereinafter "Patton Software") subject to the terms and conditions of this Software License Agreement. -
Page 65: Agreement For Using The Dialfire Driver Software With The Microsoft Windows Nt Operating System
Model 2977 DialFire RAS User Guide A • Software License Agreements request, destroy all copies of the Patton Software documentation, modifications and enhancements in your possession. You understand and agree that in the event of termination, Patton may use computer hardware, software or other methods to render the Patton Software inoperable. - Page 66 Model 2977 DialFire RAS User Guide A • Software License Agreements UTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANT- ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LIABILITY LIMITATIONS. UNDER NO CIRCUMSTANCES WILL PATTON ELECTRONICS OR ANY OF ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE FOR LOSS OF DATA, REPROCURE- MENT COSTS, LOST REVENUE OR PROFITS OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF THOSE DAMAGES WERE FORESEEABLE OR YOU HAVE INFORMED PATTON ELECTRONICS OF POTENTIAL LIABILITY.
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