1. Manuals
  2. Brands
  3. Patton electronics Manuals
  4. Server
  5. NetLink 2960 RAS
  6. Getting started manual

Patton electronics 2960 Getting Started Manual

Remote access server (ras)
Hide thumbs Also See for 2960:
Table of Contents

Advertisement

Quick Links

Download this manual
Model 2960/2996
Remote Access Server (RAS)

Getting Started Guide

Sales Office:
+1 (301) 975-1000
Technical Support:
+1 (301) 975-1007
E-mail:
support@patton.com
WWW:
www.patton.com
Document Number: 2960-107081U Rev. G
Part Number: 07MD2960-GS
Revised: January 13, 2010

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 2960 and is the answer not in the manual?

Questions and answers

Related Manuals for Patton electronics 2960

Summary of Contents for Patton electronics 2960

  • Page 1: Getting Started Guide

    Model 2960/2996 Remote Access Server (RAS) Getting Started Guide Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com WWW: www.patton.com Document Number: 2960-107081U Rev. G Part Number: 07MD2960-GS Revised: January 13, 2010...
  • Page 2 Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA tel: +1 (301) 975-1000 fax: +1 (301) 869-9293 support: +1 (301) 975-1007 url: www.patton.com e-mail: support@patton.com Copyright Copyright © 2001–2010, Patton Electronics Company. All rights reserved. Notice The information in this document is subject to change without notice. Patton Elec- tronics assumes no liability for errors that may appear in this document.

  • Page 3: Table Of Contents

    Structure................................. 9 Precautions ................................10 Typographical conventions used in this document....................10 General conventions ............................10 Mouse conventions ............................11 Introduction ..............................13 Model 2960/2996 Remote Access Server overview ....................14 Hardware overview ..............................15 ................................15 ................................15 Signaling .................................16 Modems ................................16 RS-232 control port ............................16...
  • Page 4 Contents Model 2960/2996 RAS Getting Started Guide Connecting the Ethernet ports ........................25 Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ..........25 Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation ........26 Connecting the EIA-561 RS-232 configuration port ..................26...
  • Page 5 Model 2960/2996 RAS Getting Started Guide Contents Installing the replacement RAS .........................62 Verifying the hardware installation ......................62 Importing a saved configuration ........................62 Completing the installation ........................66 Contacting Patton for assistance ........................67 Introduction ................................68 Contact information..............................68 Warranty Service and Returned Merchandise Authorizations (RMAs)..............68...
  • Page 6 Contents Model 2960/2996 RAS Getting Started Guide...

  • Page 7: Compliance Information

    Compliance Information Radio and TV Interference The Model 2900 Series generates and uses radio frequency energy, and if not installed and used properly—that is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television reception. The Model 2900 Series has been tested and found to comply with the limits for a Class A comput- ing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection from such interference in a commercial installation.

  • Page 8: Fcc Part 68 Compliance Statement

    Compliance Information Model 2960/2996 RAS Getting Started Guide work until the problem has been corrected or until you are certain that the Model 2900 Series is not malfunc- tioning. In accordance with FCC rules and regulation CFR 47 68.218(b)(6), you must notify the telephone company prior to disconnection.

  • Page 9: About This Guide

    About this guide This guide describes installing and configuring a Patton Electronics Model 2960/2996 Remote Access Server (RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The instructions in this guide are based on the following assumptions: •...

  • Page 10: Precautions

    About this guide Model 2960/2996 RAS Getting Started Guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. The shock hazard symbol and WARNING heading indicate a potential electric shock hazard.

  • Page 11: Mouse Conventions

    Model 2960/2996 RAS Getting Started Guide About this guide Table 1. General conventions (Continued) Convention Meaning All system messages and prompts appear in the Courier font as the Are you ready? system would display them. Bold Courier font indicates where the operator must type a response or % dir *.*...
  • Page 12 About this guide Model 2960/2996 RAS Getting Started Guide...

  • Page 13: Introduction

    Chapter 1 Introduction Chapter contents Model 2960/2996 Remote Access Server overview ....................14 Hardware overview ..............................15 ................................15 ................................15 Signaling .................................16 Modems ................................16 RS-232 control port ............................16 Power system ..............................16 Central processing unit ...........................16 Temperature ..............................16 Altitude ................................16 Humidity ................................16 Physical dimensions ............................17...

  • Page 14: Model 2960/2996 Remote Access Server Overview

    The Model 2960/2996 is a central site remote access server with integrated modems which terminate dial-up analog and digital users. The Model 2960 RAS combines 16, 24, 30, 48, 60 or 72 ports—the 2996 RAS com- bines 96 or 120—analog and digital modems, RAS software, a 10/100 Ethernet port, IP Routing, Frame Relay/PPP forwarding, and four T1/E1 WAN ports.

  • Page 15: Hardware Overview

    Model 2960/2996 RAS Getting Started Guide 1 • Introduction Hardware overview The Model 2960/2996 RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls. The RAS (see figure 2) comprises a 1U-high 17-inch wide chassis that contains a motherboard and two dual-redundant power supplies.

  • Page 16: Signaling

    Robbed-bit, R1, R2, Q.921/Q.931 Modems Up to 48/60 (Model 2960) or 96/120 (Model 2996) V.92, V.90, K56Flex, V.34+, ISDN B-channel digital calls (additional ports/functionality can be added by installing optional PMC expansion modules), or 64 kbps and 56 kbps DOVBS ( data over voice bearer services ).

  • Page 17: Physical Dimensions

    Physical dimensions Weight: 8.94 lbs (20.12 kg) Refer to figure 3 for height, width, and depth dimensions. Figure 3. Model 2960/2996 RAS chassis physical dimensions Security • Internal database of over 111 static users • RADIUS Client supporting dual Authorization and Accounting servers •...

  • Page 18: Led Display

    4) includes LEDs for: • POWER: Green if power is being applied. Flashing if a power supply has failed. • CPU FAIL: Red if the CPU has failed. • ALARM: Red if the Model 2960/2996 is in an alarm state. Hardware overview...

  • Page 19: Approvals

    ETHERNET: Green if link status is nominal for the Ethernet port. • CALLS ACT: Green to indicate call activity on the Model 2960/2996. • WAN STATUS: Green indicates normal status at each of the four T1/E1/PRI links. Red indicates an error.

  • Page 20: Software Overview

    3). Authentication and network management offer control and detailed monitoring from any web browser. From the PSTN, the Model 2960/2996 RAS will accept either T1/E1 or PRI connections, with support for both channel associated or common channel signaling. Table 3. Software overview...

  • Page 21: Hardware Installation

    Chapter 2 Hardware installation Chapter contents Introduction ................................22 Unpacking the Model 2960/2996 RAS .........................22 RAS chassis installation............................22 Cable installation..............................23 Attaching the cable retainer clip ........................23 Installing the power cables ..........................23 Grounding the Model 2960/2996 ........................24 Connecting the Ethernet ports ........................25 Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ..........25...

  • Page 22: Introduction

    2 • Hardware installation Model 2960/2996 RAS Getting Started Guide Introduction This chapter contains the following procedures for installing the Model 2960/2996 RAS: • “Unpacking the Model 2960/2996 RAS”—lists the contents of the RAS shipping container • “RAS chassis installation”—describes installing the RAS on a flat surface or in a standard 19–inch rack.

  • Page 23: Cable Installation

    Model 2960/2996 RAS Getting Started Guide 2 • Hardware installation 5. Secure the RAS in position with the mounting screws. Cable installation This section describes installing the power, ground, and network interface cables. Attaching the cable retainer clip To secure the power cord, it is necessary to attach the metal retainer clips (if applicable to your model). Squeeze the clip and insert into the holes in the screws on either side of the power connector on your unit.

  • Page 24: Grounding The Model 2960/2996

    2 • Hardware installation Model 2960/2996 RAS Getting Started Guide 2. Rotate the power cable retainer clip so it secures the power cable plug in the IEC-320 connector as shown figure / 1 0 Grounding stud Power cable retainer clip Figure 7.

  • Page 25: Connecting The Ethernet Ports

    This section describes connecting the RAS to the Ethernet LAN via an Ethernet hub, switch, or workstation. 1 / P / 1 0 Figure 8. Model 2960/2996 network and configuration ports Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub The 10/100Base-T Ethernet port (see figure 8...

  • Page 26: Connecting The 10/100Base-T Ethernet Port To An Ethernet-Capable Workstation

    2 • Hardware installation Model 2960/2996 RAS Getting Started Guide Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation The 10/100Base-T Ethernet port can connect to a single Ethernet-capable workstation by means of a cross- over cable. Refer to figure 10 to assemble a cross-connect cable that will connect between the NIC Ethernet port in the workstation and the RAS 10/100Base-T Ethernet port.

  • Page 27: Completing The Hardware Installation

    Model 2960/2996 RAS Getting Started Guide 2 • Hardware installation 1. Refer to figure 12 for the T1/E1/PRI RJ-48C pinout diagram. Figure 12. T1/E1/PRI RJ-48C pinout diagram 2. Attach the network cable from the telephone network demarc to the Primary T1/E1/PRI port (RJ-48C) on the RAS.
  • Page 28 2 • Hardware installation Model 2960/2996 RAS Getting Started Guide Completing the hardware installation...

  • Page 29: Configuring The Ras For Operation

    Chapter 3 Configuring the RAS for operation Chapter contents Introduction ................................30 Configuration prerequisites ...........................30 Preparing the RAS for configuration........................30 Configuring the RAS with a Web browser......................34 Opening the RAS Web Administration Pages ....................34 Home page overview ............................35 Configuring simple authentication ........................37 No Validation ............................37...

  • Page 30: Introduction

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Introduction This chapter contains the following procedures for configuring the Model 2960/2996 Remote Access Server for operation: • “Configuration prerequisites”—lists the items you need to have on hand before configuring the RAS.
  • Page 31 Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation – 8 bits – No Parity – 1 Stop bit – No flow control 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection.
  • Page 32 3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Figure 14. COM properties Figure 15. Terminal keys configuration – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure...
  • Page 33 Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 16. Login window 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 17). Figure 17. VT-100 Top Level Management window 6.

  • Page 34: Configuring The Ras With A Web Browser

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Note The default gateway has not been configured at this time. You can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using HyperTermi-...

  • Page 35: Home Page Overview

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Home page overview HOME Configuration Menu window is divided into two panes: the pane and the configuration/informa- tion pane (see figure 19). The Configuration Menu contains the links to the various RAS subsystems, while the configuration/information pane is where you can view status and other information, or make changes to the...
  • Page 36 3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide From the Home page, the following actions can be performed: • Record Current Configuration—clicking on this button (figure 20) causes the current configuration to be stored in FLASH memory. Any changes made to the RAS configuration are stored in non-volatile RAM first.

  • Page 37: Configuring Simple Authentication

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup. No Validation A No Validation authentication setting means that the user will be able to log in without requiring a username or password.

  • Page 38: A Static User

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Figure 22. Authentication Configuration window 2. Click on Modify . The Authentication Configuration window appears (see figure 22). 3. Change Validation noValidation(0) 4. Click on the button.

  • Page 39: Configuring Dial-In User Information

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation 3. Add the desired username and password. 4. Click on the Submit Query button. Modify 5. Click on . The Authentication Configuration window appears (see figure 22 on page 38).
  • Page 40 3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide 2. Click on Modify . The Modify Dial-In window appears (see figure 25). Figure 25. Modify Dial-In window, Login section 3. The IP address pool contains the IP addresses that are assigned dynamically to the dial-in connections.

  • Page 41: Configuring The Default Gateway

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 26. Modify Dial-In window, Domain Name Server section 6. Enter in the IP Address of the primary and secondary domain name servers (DNS). The DNS enables users to find locations on the Internet.

  • Page 42: Configuring Line Settings And Signaling For E1

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Configuring line settings and signaling for E1 T1/E1 Link Configuration Menu 1. Select on the . The T1/E1 Link Activity window appears (see figure 28). Figure 28. T1/E1 Link Activity window Link: 1 corresponds to Line 1 on the RAS.

  • Page 43: Configuring The Line Settings

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring the line settings Line Type 1. Click on the pop-up menu (see figure 29 on page 42) and choose from the following options: – For an E1/PRI line your options will be either dsx1E1(4) or dsx1E1-CRC(5) –...

  • Page 44: Setting The Line Signaling For An E1/Pri (Isdn) Line

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Figure 31. WAN Circuit Configuration window, signaling Settings section Setting the line signaling for an E1/PRI (ISDN) line Do the following: 1. Scroll down the WAN Circuit Configuration window, until the Signaling Settings section appears (see figure...
  • Page 45 Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 32. MFR Version 2 Modify window Country 5. Click on the pop-up menu. If your country is not available, select ituStandard(1). 6. Click on Submit Interregister signaling 7.

  • Page 46: Channel Assignment

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Note The information entered into the Interregister Signaling section must match the information the telco provided. If the information entered is not the same, the RAS may not answer calls. In some installations, the phone company will send a special tone to alert that it is done sending the Calling Number.

  • Page 47: Setting The Line Signaling For An Isdn/Pri Line

    Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation – dsx1D4 AT&T D4 format DS1 – For ISDN PRI service, set the line type to dsx1ESF Line Coding 2. Click on the pop-up menu (see figure 29 on page 42).

  • Page 48: Channel Assignment

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide – For T1 lines with ESF/B8ZS this should be set to linkYellowFormatDL(2). 7. Click on Submit Query Channel assignment This section describes configuring the RAS so it will know which channels are active. Do the following: T1/E1 Link Configuration Menu...
  • Page 49 Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation 4. To import or export a configuration, click on Import/Export under the Configuration Menu to display the Import/Export main window (see figure 34). Figure 34. Import/Export main window 5.

  • Page 50: Completing The Installation

    3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide To save the displayed data as a text file, select the option on your browser (see figure 36). For example, Save under Netscape, select . A dialog box will display enabling you to save the contents of the export >...
  • Page 51 Model 2960/2996 RAS Getting Started Guide 3 • Configuring the RAS for operation Note If the RAS does not respond as described, the most likely cause is that the RAS default settings are not compatible with the T1/E1 line. If this is the case, use the RS-232 CONFIG port to correct the RAS set- tings.
  • Page 52 3 • Configuring the RAS for operation Model 2960/2996 RAS Getting Started Guide Completing the installation...

  • Page 53: Operation And Shutdown

    Chapter 4 Operation and shutdown Chapter contents Introduction ................................54 Activating the RAS ..............................54 De-activating the RAS ............................54...

  • Page 54: Introduction

    4 • Operation and shutdown Model 2960/2996 RAS Getting Started Guide Introduction This chapter describes how to start or power-down the RAS. Activating the RAS Once the RAS has been installed, no operator action is required under normal conditions; the RAS is designed for unattended operation.

  • Page 55: Troubleshooting And Maintenance

    Chapter 5 Troubleshooting and maintenance Chapter contents Introduction ................................56 Fault analysis .................................57 Periodic maintenance ............................59 Calibration ..............................59 Maintenance................................59 Replacing the RAS ............................59 Exporting the current RAS configuration ....................59 Removing the defective RAS ........................61 Installing the replacement RAS .........................62 Verifying the hardware installation ......................62 Importing a saved configuration ........................62...

  • Page 56: Introduction

    5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require more help, refer to Chapter 6, “Contacting Patton for assistance”. Refer to...

  • Page 57: Fault Analysis

    Model 2960/2996 RAS Getting Started Guide 5 • Troubleshooting and maintenance Fault analysis The following procedures outline steps you should follow when troubleshooting a RAS malfunction. 1. If possible, talk to the person who filed the trouble complaint and determine the operational symptoms.
  • Page 58 5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide Table 5. LED definitions (Continued) Location Color Status Meaning ETHERNET Front panel Green • A valid link has not been detected. • Verify that the cable is plugged into the hub, switch, or workstation and the RAS.

  • Page 59: Periodic Maintenance

    Model 2960/2996 RAS Getting Started Guide 5 • Troubleshooting and maintenance Periodic maintenance Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS requires no periodic maintenance. Calibration The RAS requires no calibration. Maintenance This section describes replacing the RAS.
  • Page 60 5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide Note The parameters that will be exported are the power-up settings as they are stored in flash memory and may not be the current operating parameters. To ensure that you export the most current parameters,...

  • Page 61: Removing The Defective Ras

    Model 2960/2996 RAS Getting Started Guide 5 • Troubleshooting and maintenance 4. To save the displayed data as a text file, select the option on your browser (see figure 39). For exam- Save ple, under Netscape, select . A dialog box will display enabling you to save the contents of >...

  • Page 62: Installing The Replacement Ras

    5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide Installing the replacement RAS 1. If you are installing the replacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the desired location, then go to step 5.
  • Page 63 Model 2960/2996 RAS Getting Started Guide 5 • Troubleshooting and maintenance 3. Set up HyperTerminal™ as follows: – Open a HyperTerminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number of the COM port onto which you connected the cable in step 1) (see figure...
  • Page 64 5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide – Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure Figure 42. Terminal keys configuration Press <RETURN> to display the login window (see figure...
  • Page 65 Model 2960/2996 RAS Getting Started Guide 5 • Troubleshooting and maintenance 5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man- agement window displays (see figure 44). Figure 44. VT-100 Top Level Management window 6.

  • Page 66: Completing The Installation

    5 • Troubleshooting and maintenance Model 2960/2996 RAS Getting Started Guide Note Do not select after importing configu- Record Current Configuration ration parameters. Completing the installation This section verifies that the RAS is fully operational. 1. Temporarily disconnect the male ends of both power cords from the power distribution strip or to a wall outlet.

  • Page 67: Contacting Patton For Assistance

    Chapter 6 Contacting Patton for assistance Chapter contents Introduction ................................68 Contact information..............................68 Warranty Service and Returned Merchandise Authorizations (RMAs)..............68 Warranty coverage ............................68 Out-of-warranty service ..........................68 Returns for credit ............................68 Return for credit policy ..........................69 RMA numbers ..............................69 Shipping instructions ..........................69...

  • Page 68: Introduction

    6 • Contacting Patton for assistance Model 2960/2996 RAS Getting Started Guide Introduction This chapter contains the following information: • “Contact information”—describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

  • Page 69: Return For Credit Policy

    Model 2960/2996 RAS Getting Started Guide 6 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

This manual is also suitable for:

2996

Table of Contents