Crow serenity Technician's Handbook
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Crow serenity Technician's Handbook

Crow serenity Technician's Handbook

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ELECTRONIC ENGINEERING LTD
Serenity™
C
P
ONTROL
ANEL
Technician's
Handbook
Note: this is a draft version

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  • Page 1 ELECTRONIC ENGINEERING LTD Serenity™ ONTROL ANEL Technician’s Handbook Note: this is a draft version...
  • Page 2 Further, CROW Electronic Engineering Ltd. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revision changes. These materials are copyrighted and any unauthorized use of these materials may violate copyright, trademark, and other laws.

  • Page 3: Table Of Contents

    Local Configuration Mode…………………………………………………………………….…….15 Quick Programming Mode ……………………………………………………………………..….17 Installer Program Mode….………………………………………………………………………..20 User Programming Mode….……….……………………………………………………………….21 End User Permissions Programming…………………………………………………………..21 Serenity Quick Programming Guide Quick programming recommended steps list ……………………………………….….23 Setting of Zone Configuration ………………………………………………………………………..…………………………………….…….27 Installation summary tables All program addresses list …………………………………………………………………….…...29...

  • Page 4: Serenity Installation Guide

    SERENITY – technician Guide SERENITY Installation Guide This Installation manual is a part of manuals set. Please refer to technician manual for configuration of the panel. 1. Warnings This product is designed for indoor use only. Read carefully all manuals before installing the product.

  • Page 5: Connection Diagram

    3. Connection Diagram Connect the RED wire of the power adapter (supplied) Connect the BLACK wire of the power adapter (supplied) Zone 31 wire connection Common connection for wired Zone 31 & Zone Zone 32 wire connection Wire connection for "Output 3"...
  • Page 6 SERENITY – technician Guide Lift the two notches located on the both sides of the bracket Remove the bracket from the panel Connect wires into terminal blocks according configuration requirements (see "Connection Diagram") and screw the bracket on the wall.
  • Page 7 Once all connections are made, connect the battery and mount the panel on its bracket. Screw the bracket to the panel. 4. Rear View USB Port (USB cable supplied) Wireless Radio Module Internal Piezo Sounder RFID Module Battery Connector NI-MH battery Back-up (supplied) Wires connection Ethernet Port (RJ45 cable supplied) GSM/GPRS Module (SIM card not included)

  • Page 8: How To Use This Handbook

    SERENITY – technician Guide How to Use this Handbook The following program summary is an abridged version of the Installation Guide, describing the panel program definitions and command addresses. It is intended as a quick guide for finding a program address and entering parameters rapidly. Enter the installer programming...

  • Page 9: Keypad Function + Alphanumeric Keys

    Keypad Function + Alphanumeric Keys These keys are used to arm the system, enter commands to alter system settings, view status events, scroll through the history events and more. In addition the keys are used to enter codes, initiate Emergency and used for programming.
  • Page 10 SERENITY – technician Guide NOTE: See page 09 for helpful tips and examples on how to use the keypad to quickly select specific number from multiple choices such as zones, outputs, users and more. Table 2: Main Screen Buttons & Symbols...

  • Page 11: Table 3: Alarm/Trouble Graphic Symbols

    By default the control menu has the following commands list: -Arm area 1 - Stay arm area 1 - Bypass - Bypass group - Active time zones - Chime - Quick Programming -Local configuration -Memory -Dial phone number -Voice mail. Customizing the Main Menu Level List The installer allows customizing the control menu commands list and adapting its commands and behaviour to the requirements of the particular user per each keypad.
  • Page 12 SERENITY – technician Guide Open Zone Zone Tamper Open or Low Battery or zone sensor-watch Main Power Fail Fuse Fail Low Battery (panel) CAN BUS Fail Ethernet Fail GSM/GPRS Fail Communication Fail Panel Tamper RF Jamming Radio Zones Low Battery Pendant low battery AREA is not ready –...

  • Page 13: Using Keypad Helpful Tips

    EX. Open Zone in Area 4 Zone Missing Time Zone Password active Indication Audible Signals When the keypad is used to activate or deactivate the different functions it emits different audible beeps. Their meaning is described in the table 3. Table 4: List of Audible Signals Sound Description...
  • Page 14 SERENITY – technician Guide Example 2: Select Output Number Option 1: Installer can use the buttons " + or – " to move between output numbers Option 2: Installer can use the Keypad keys to move between output numbers by typing the output number "16", installer must type two digits...

  • Page 15: Local Configuration Mode

    Proximity Tags The serenity control panel responds to valid proximity tags enrolled to the system. The proximity tag enables user to perform a certain functions without entering user code, for instance, arming, disarming, operating an output on/off. Presenting a valid proximity tag to the control panel which is on disarmed state, will immediately start the arm procedure.
  • Page 16 SERENITY – technician Guide How to enter to the Local Configuration mode 1. Press on the Main Menu button of the main panel screen 2. Use the button to scroll down until the desired option local Configuration mode is displayed Note: The Arm area 1 is displayed by default, each of the other areas' options should be displayed respectively when you change the <view area number>...

  • Page 17: Quick Programming Mode

    4. Use the scroll buttons to select the required function 5. Press on the Enter button 6. Select the required language and press the Enter button Quick Programming – This programming mode is used for a rapid and focused programming of the panel. Further on is a list of the functions available in this programming mode.

  • Page 18: User Name

    SERENITY – technician Guide 8. Area 3 acc numbers CH 1-4. 9. Area 4 acc numbers CH 1-4. 10. Area names 1-4. 11. Area exit delay time 1-4. 12. Learn radio zone 1-32. 13. Exit Delay zone 1-32. 14. Stay mode zone 1-32.
  • Page 19 3. Press on the Enter button 4. Insert the installer password and press on the 'Enter' button 5. Use the touch button to move through all Quick programming menu...

  • Page 20: Installer Program Mode

    SERENITY – technician Guide Installer Program Mode – This programming mode is the full programming version mode and it is accessible from keypad keys. Note You can find the full programming address in this guide on installation " summary tables" chapter, page no. 26...

  • Page 21: End User Permissions Programming

    User 1 is a super user according to P22 (User can change all code). for regular user not all screens are available. User programming access options 1. Insert a syntax command From Keypad keys: P<user code>E (e.g. P1234E) If the 'Programming' level was enabled from Keypads level by the installer: 2.
  • Page 22 SERENITY – technician Guide 3. Clock and timers->System date and time-> ->System date and time -> Daylight saving ->GMT zone ->Date format-> ->European DD.MM.YYYY ->American MM.DD.YYYY 4. Time zones->Settings->Time zone start 1-8 ->Time zone end 1-8. ->Time zone 1-8 day.

  • Page 23: Serenity Quick Programming Guide

    Programming" as a way to quickly set up the Serenity system. Note: Quick programming menu covers selected parts of the programming options in the Serenity. To access all options, you will mostly need Installer mode (for more details, see the "Installation Summary Tables" section of the guide)
  • Page 24 SERENITY – technician Guide Address Description Default PSTN, channel 6 - TCP/IP, channel 7 - voice message GSM and channel 8 - ContactID GSM. CID GSM - Set channel type as ContactID GSM. Need to set CID GSM works if GPRS GSM CID enabled to use this type of channel.
  • Page 25 Address Description Default channels, but if the active channels fail simultaneously, the backup will send a report only from the first channel to fail Step 6: Areas Account Number Address Description Default Account Number When reporting to a monitoring All Zeros A letter - not Station there must be a unique account code programmed to in use...
  • Page 26 SERENITY – technician Guide Address Description Default Exit delay zone- Zone should be closed for ready to arm. It Enable will not cause an instant alarm if triggered during the exit delay P132E time. Step 11: Stay Mode Zone Address...

  • Page 27: Setting Of Zone Configuration

    Setting of Zone Configuration Programming of Zone Configuration, such as Gain Level, Pet Immunity, LEDs Enable, Supervision, and more of the serenity series, will be defined manually by the installer only from programming level. By Default, all Zone Config screens are not visible, "Zone Config screens" (P181) will be visible right after a detector was learned and enrolled into system through "learn radio...
  • Page 28 SERENITY – technician Guide FW2 MAG Zone Config screens FW2 PIR Zone Config screens FW2 SMOKE Zone Config screens Important Notice: 1.Setting or changing of Zone Configuration will be implemented into the detector configuration in the next event such as Open Zone \Open Tamper \ supervision.
  • Page 30 SERENITY – technician Guide Installation Summary Tables USERS Page No User Settings……………………………………………………………………….. 32 User Options………………………………………………………… ……… ………32 User Type …………………………………………………………......32 Area Assignment……………………………………………………………….…...33 Output Assignment …………………………………………………………………33 Keypad Assignment…………………………………………………………………33 Time Zone Assignement……………………………………………………..….33 Permissions………………………………………………………....34 Pendants………………………………………………………………………………….34 Access Tag……………………………………………………………………………….35 OUTPUTS Settings……………………………………………………………………………………36 Output Type …………………………………………………………....37 User Assignment…………………………………………………………………..37 Time Zone Assignment ……………………………………………………….…37...

  • Page 31: Time Zones

    KEYPADS User Settings……………………………………………………………………………44 Area Assignment……………………………………………………………………..44 User Assignment …………………………………………………………………….45 Output Assignment …………………………………………………………………45 Alarms to Output……………………………………………………………………..45 Beeps to Keypad………………………………………………………………………46 Radio Keypads…………………………………………..………….…………………47 Control Menu……………………………………………………………………..47 Function Buttons……………………………………….…………………………….47 KEYSWITCH Settings…………………………………………………………………………………….47 Options………………………………………………………………………………….. 47 CLOCK & TIMERS System Date and Timers………………………………………………………….48 Date Format……………………………………………………………………………..48 Timers …………………………………………………………......48 Delays……………………………………………………………………………………...49 ZONES Status………………………………………………………………………………….……49 Area Assignment……………………………………………………………………..50 Working Mode …………………………………………………………………..……50...
  • Page 32 SERENITY – technician Guide REPORT CHANNELS Channel Type…………………………………………………………….…………….56 Settings…………………………………………………………………………………...57 Area Account Number Assignment …………………………………..……58 Reporting Options……………………………………………………………….……58 COMMUNICATIONS Remote Access………………………………………………………………….…...60 Phone Line Options………………………………………………………….……..61 PSTN ……………………………………………………………………….…………..…61 GSM…………………………………………………………………………..…………….62 TCP-IP……………………………………………………………………….....62 CUN-BUS……………………………………………………….......62 Contact ID Codes………………………………………………………………...…63 SIA Codes…………………………………………………………………………..……63 Voice Message Numbers…………………………………………………………63 Control Code Number……………………………………………………………..64 MISCELLANEOUS Chime Control………………………………………………………………………….65 Panel Options…………………………………………………………………………..65...
  • Page 33 Users 1.1: Users/Users Settings Address Description Default Enter user code (4-8 Code 1 defaults User Code - Set the user code (password). to 1234. digits) This means that User 1 automatically gets the code 1234 User Name - Set the user name. "user #"...
  • Page 34 SERENITY – technician Guide Address Description Default turn on Access Tag User - Access Tag can be used to Arm/Disarm all Disable or part of the alarm or it can be used to operate outputs for P12E access control purposes.

  • Page 35: Permissions

    Address Description Default defined by configuration. 1.8: Users/Permissions Address Description Default User can view memory and status - If this option is off, user Enable cannot enter memory view mode, statuses and active time P20E zones. User can change his code If a User has this option on User 1 only ,he is...
  • Page 36 SERENITY – technician Guide Address Description Default Pendant Buttons Assign function to pendant's button. By (see Description) default button1 is assigned to Disarm, button2 - Arm, button 3 P32E - Stay arm, button 4 - Switch output 1, button 5 - Panic.

  • Page 37: Outputs Settings

    Outputs 2.0: Outputs/Settings Address Description Default Invert Output This option is used to invert the normal state Disable of the output. The panel uses open collector transistor switches and the default state of all outputs is off (open). When in alarm P39E the transistor is turned on and the output goes low (0V).

  • Page 38: Output Type

    SERENITY – technician Guide 2.1: Outputs/Output Type Address Description Default Steady Output The output will change its state when an Enable P46E alarm occurs Single Pulse Output This option produces a single pulse at Disable the output when an alarm occurs (the pulse time is the value P47E programmed at address [P61]).
  • Page 39 Address Description Default Mains Fail to Output This option is used to assign a Mains Disable P49E Fail alarm to an Output Fuse Fail to Output This option is used to assign a Fuse Disable Failure alarm to an Output. The on-board fuses are thermally activated.

  • Page 40: Timing

    SERENITY – technician Guide 2.6: Outputs/Timing Address Description Default Output Delay Time The 'On' delay allows the operation of the Output to be delayed by the time programmed at this location. P60E If set to '0' there will be no on delay and the Output will operate the instant it is turned on.

  • Page 41: Timers And Delays

    Address Description Default enter Bypass mode the User must press BYPASS CODE ENTER before they can bypass zones Code required to Arm If this option is turned on, the ARM Disable P69E button is disabled and the panel requires a code to Arm Arm command required before code to set This option Disable...

  • Page 42: Time Zone Assignment

    SERENITY – technician Guide Address Description Default Delinquency Delay Each Area can have its Delinquency time. Disable The delinquency time monitors the arm/disarms of each Area. If an Area has not been armed within the set number of days a delinquency report will be sent.

  • Page 43: Report Channel Assignment

    3.6: Areas/Report Channel Assignment Address Description Default Account Number When reporting to a monitoring Disable Station there must be a unique account code programmed to identify the area\s reported. Each area has an account code. The account code is up to 4 characters for all protocols, except SIA and Voice message\SMS (see notes below).

  • Page 44: Beeps To Keypad

    SERENITY – technician Guide exit and entry delays can be cancelled by pressing the ENTER button following arming of Stay Mode. The next time Stay Mode is armed, if the ENTER button is not pressed, all programmed exit and entry delays will apply...

  • Page 45: Area Names

    Address Description Default Stay Mode the exit and entry delays can be cancelled by pressing the ENTER button following arming of Stay Mode. The next time Stay Mode is armed, if the ENTER button is not pressed, all programmed exit and entry delays will apply 3.9: Areas/Area Names Address Description...
  • Page 46 SERENITY – technician Guide Address Description Default to just the Output assigned to the Keypad they are using 4.4: Keypads/Alarm to Outputs Address Description Default Keypad Panic Alarm to Output A Keypad Panic Alarm Outputs 1,2,11-16 (pressing C & D buttons together) can be assigned to an Output P59E or multiple Outputs.

  • Page 47: Control Menu

    Telephone Line Failure Beeps Keypad Buzzer If this Enable option is on a Telephone Line Failure will cause the keypad buzzer to sound continuously. The continuous beep will P106E automatically clear when the Telephone Line returns to normal or it can be silenced by pressing the ENTER button on the keypad System Tamper Alarm Beeps Keypad Buzzer If this option...

  • Page 48: Function Buttons

    SERENITY – technician Guide 4.8: Keypads/Function Buttons Address Description Default Function Buttons Assign command to the 4 function buttons. ( see Description) By default the functions assigned are: 'A' button - Arm, P114E 'B' button - Bypass, 'C' button - Memory, 'D' button-Chime.

  • Page 49: Timers

    Address Description Default to the correct time when Daylight Saving Time Ends - (TBD) P122E 6.1: Clock and Timers/Date Format Address Description Default European date format European date format Enable P123E American date format American date format Disable P124E 6.2: Clock and Timers/Timers Address Description Default...

  • Page 50: Zones Status

    SERENITY – technician Guide Zones 7.0: Zones/Status Address Description Default Zone is active - Zone will be monitored by the panel. Disable P129E Stay mode zone-Zone will cause alarm if triggered when Stay Enable Mode is armed. This feature is normally used for arming just P130E part of the alarm at night time.

  • Page 51: Options

    7.2: Zones/Working Mode Address Description Default Zone is normal Zone without any special behavior. Enable P138E Zone is 24 hour zone If this option is on the zone will be Disable constantly monitored regardless of the arm/disarm state of the panel.
  • Page 52 SERENITY – technician Guide Address Description Default If a zone is suspected of being faulty and Disable Zone is on Soak Test- is causing false alarms, you can turn it into a Soak Test Zone and it will still be monitored for alarms (NO beeps or buzzer ) when armed but it won't cause the sirens to sound or report via any protocol.

  • Page 53: Beeps To Keypad

    Address Description Default Zone tamper assigned to output Zone tamper can trigger All Zones Assigned to selected output(s) for local alarm signaling. P159E outputs 1&2 Chime zone alarm assigned to output If a zone is Disable programmed as a Chime zone [P142] and it activates, the zone can trigger selected Outputs for local alarm signaling.

  • Page 54: Delays And Timers

    SERENITY – technician Guide Address Description Default buzzer at selected keypads for local alarm signaling. The duration of the Chime beep is programmed at location P94E. The Chime function can also be locally disabled at each keypad individually if not required.

  • Page 55: Zone Names

    7.8: Zones/Radio Zones Address Description Default Learn Radio Zone Radio detector must be enrolled into the Disable panel before it can be used. pressing of Detector's tamper switch P177E will be used for learning operation Find Radio Zone Finding location (Zone #) of previously Disable P178E enrolled detector.

  • Page 56: Output Assignment

    SERENITY – technician Guide Address Description Default rights of specified user(s) ([P19]). There are 8 time-zones that can be programmed. Time Zone Day The Time-zone days are the days of week that Disable the time-zone will be active. You can select any combination of P188E the days from Sunday till Saturday.

  • Page 57: Report Channels Channel Type

    Address Description Default User Controlled by Time Zone When the user is controlled Disable by time zone, its keypad code, access tag and pendant deactivated all the time, when the time zone is not started or P1019E finished. Only when the time zone is started, the user can perform actions in the system in accordance with its rights as defined by configuration.

  • Page 58: Settings

    SERENITY – technician Guide Address Description Default channels 1,2 - ContactID PSTN, channels 3,4,5 - voice message PSTN, channel 6 - TCP/IP, channel 7 - voice message GSM and channel 8 - ContactID GSM. SMS - Set channel type as SMS. Need to set GSM IP enabled or...

  • Page 59: Reporting Options

    Address Description Default Account Number When reporting to a monitoring All Zeros A letter - not Station there must be a unique account code programmed to in use identify the area\s reported. Each area has an account code. The account code is up to 4 characters for all protocols, except SIA and Voice message\SMS (see notes below).
  • Page 60 SERENITY – technician Guide Address Description Default signals will be reported to a Monitoring Station All others - On Report Stay Mode Arm-Disarm If this option is on then all Enable Stay Mode Arm/Disarm signals will be reported to a Monitoring...

  • Page 61: Communications Remote Access

    Address Description Default Report Tests If this option is turned on panel can send Channels 3,4,5,7 – Off automatic test connections, but if test connections are not P232E All others - On required they can be disabled by turning this option off. Report Stay Mode Zone Alarms If this option is on, the panel Enable...

  • Page 62: Pstn

    SERENITY – technician Guide Address Description Default Hold line open following Voice report for DTMF control – Enable this option is on , the dialer will keep the telephone line open after been answered to the voice message alarm PSTN call so...

  • Page 63: Contact Id Codes

    Address Description Default computers. The parameter contains 3 decimal digit. 10.4: Communications/TCP-IP Address Description Default Ethernet Enabled If this option is on, the Ethernet connection is Enable P255E Enabled. DHCP Enabled Dynamic Host Configuration Protocol (DHCP) is a Enable network protocol that enables a server to automatically assign an IP address to a control panel from a defined range of numbers P256E configured for a given network.

  • Page 64: Sia Codes

    SERENITY – technician Guide Address Description Default Panic Alarm Contact ID Code - Set Contact ID code for panic 1120 alarm. Code value has to be from 1000 to 1999. when input is P265E zero, system uses default code Fire Alarm Contact ID Code - Set...
  • Page 65 This code cannot starts from 0, Used when accessing P300E Serenity remotely. Speaker Control Code The control code value has 1-4 digits. This code cannot starts from 0, Used when accessing Serenity P301E remotely. System Arm Remote Control Code -The control code value has 5555 1-4 digits.

  • Page 66: Miscellaneous Chime Control

    SERENITY – technician Guide Address Description – Maximum 4 digits per code / Default Area stay Arm Remote Control Code - The control code value Area 1stay = 51 has 1-4 digits. This code cannot starts from 0, Used when...
  • Page 67 Address Description Default Direct access to program mode for installer code - If this Enable option is on, the Installer Code can gain access to Installer Available on Program Mode directly. If the option is turned off, the installer can User Mode only gain access to Installer Program Mode via User Program only...
  • Page 68 - If this option is Disable turned on, access to view Memory Log, Status Window and Active Time Zones while the Serenity is in disarm mode will only be allowed by using an authorized code. If this option is turned off P331E anyone can access the modes at disarm.

  • Page 69: Voice Mail At Disarm

    Control panel number is always 1. You can only change the number of the keypad currently used (between numbers 2-8). P339E Note: each keypad has its own configurations in the Serenity, so if you change a keypad's number you must adjust the configurations. Factory Defaults...

  • Page 70: Extender Type

    SERENITY – technician Guide Address Description Default GSM Module Info- This location displays the GSM module Disable P346E information such as RSSI, Provider Name and module State. Ethernet Module Info- This location displays the Ethernet Disable module details such as IP address, Subnet mask address, Gateway P347E address and MAC address.
  • Page 71 In no case shall Crow be liable to anyone for any consequential or incidental damages (inclusive of loss of profit, and whether occasioned by negligence of the Crow or any third party on its behalf) for breach of this or any other warranty, expressed or implied, or upon any other basis of liability whatsoever.

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