Customer Service; General Information - SoftBank 601HW User Manual

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Customer Service

For Wi-Fi router or service information, call General
Information. For repairs, call Customer Assistance.
SoftBank Customer Support

General Information

From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
For Customer Assistance
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number
(charges apply) below for your service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto &
Koshinetsu Area: 022-380-4380 (Charges apply)
Kansai Area: 06-7669-0180 (Charges apply)
Chugoku Area & Shikoku Area, Kyushu & Okinawa Area:
092-687-0010 (Charges apply)
SoftBank Technical Support Center
Setup, Operations & Technical Issues: Service hours
Weekdays 9:00 am – 7:00 pm
Saturdays, Sundays, and holidays 9:00 am – 5:00 pm
From a SoftBank handset, dial toll free at
From a landline/IP phone, dial toll free at 0088-21-5525
*Not available from outside Japan.
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
5525