Troubleshooting - SoftBank 601HW User Manual

208

Troubleshooting

Check Here First
If symptoms continue even after checking, contact a nearby
SoftBank Shop or Customer Service.
Hints
Q. Unable to connect WLAN
A. Make sure Wi-Fi router and WLAN device WLAN
functions are activated. When five minutes elapse
after no WLAN devices are connected and Display
turns off, Wi-Fi router goes into Sleep mode and WLAN
function of Wi-Fi router is disabled. Thereafter, mobile
network is also disconnected in 30 minutes. Press
to enable WLAN function. Change time before
turning off in Sleep Mode
. For details, see "Setting Sleep
A. Confirm that Wi-Fi name of Wi-Fi router is selected
and correct password (Security Key) is set on WLAN
device. If you forget Wi-Fi name or password (Security
Key), see Wi-Fi in Wi-Fi router Touch Menu or
Wi-Fi on WEB UI and change password (Security Key)
on WLAN device.
For details, see "Wi-Fi Name and Password (Security
Key)," "LAN Wi-Fi Basic Settings (SSID
devices do not support WPA/WPA2. See WLAN device
user guide.
A. If you are unable to connect with WPS function, see
WLAN device user guide etc.
If problem persists, set up WLAN manually. See each
topic of "WLAN (Wi-Fi)."
A. Change Wi-Fi Communication and retry. For details, see
"Wi-Fi Communication Standard
A. Connection may fail when Wi-Fi router is connected
to a WLAN device with Wi-Fi router's "Wi-Fi PMF"
enabled. In that case, use WEB UI to turn "Wi-Fi PMF"
in "LAN Wi-Fi" to OFF. For details, see
Advanced Settings."
Q. PC does not recognize Wi-Fi router by USB connection
(Windows 10)
A. Confirm that Wi-Fi router is properly connected to PC.
A. Remove Wi-Fi router from PC, restart PC, then
reconnect Wi-Fi router.
A. Follow these steps to confirm proper Wi-Fi router
installation.
Right-click the Start menu
Confirm that the following are shown
・Before driver installation: "HUAWEI Mass Storage USB
Device" in "DVD/CD-ROM drives," "USB Mass Storage
Device" in "Universal Serial Bus Controllers"
・After driver installation: "Remote NDIS based
Internet Sharing Device" in "Network adapters"
in Wi-Fi router Settings
Mode."
LAN
A)." Some WLAN
Setting."
"LAN Wi-Fi
Device Manager
Q. PC does not recognize Wi-Fi router by USB connection
(Windows 8.1)
A. Confirm that Wi-Fi router is properly connected to PC.
A. Remove Wi-Fi router from PC, restart PC, then
reconnect Wi-Fi router.
A. Follow these steps to confirm proper Wi-Fi router
installation.
Open Desktop window
PC Properties
Hardware Device Manager
following is shown
・Before driver installation: "HUAWEI Mass Storage USB
Device" in "DVD/CD-ROM drives," "USB Mass Storage
Device" in "Universal Serial Bus Controllers"
・After driver installation: "Remote NDIS based
Internet Sharing Device" in "Network adapters"
Q. PC does not recognize Wi-Fi router by USB connection
(Windows 8)
A. Confirm that Wi-Fi router is properly connected to PC.
A. Remove Wi-Fi router from PC, restart PC, then
reconnect Wi-Fi router.
A. Follow these steps to confirm proper Wi-Fi router
installation.
Open Desktop window
Computer Properties
Hardware Device Manager
the following is shown
・Before driver installation: "HUAWEI Mass Storage USB
Device" in "DVD/CD-ROM drives," "USB Mass Storage
Device" in "Universal Serial Bass Controllers"
・After driver installation: "Remote NDIS based
Internet Sharing Device" in "Network adapters"
Q. PC does not recognize Wi-Fi router by USB connection
(Windows 7)
A. Confirm that Wi-Fi router is properly connected to PC.
A. Remove Wi-Fi router from PC, restart PC, then
reconnect Wi-Fi router.
A. Follow these steps to confirm proper Wi-Fi router
installation.
Start Explorer Right-click
Properties System Properties
Device Manager Confirm that the following is
shown
・Before driver installation: "HUAWEI Mass Storage USB
Device" in "DVD/CD-ROM drives," "USB Mass Storage
Device" in "Universal Serial Bus Controllers"
・After driver installation: "Remote NDIS based
Internet Sharing Device" in "Network adapters"
Explorer Right-click
System Properties
Confirm that the
Explorer Right-click
System Properties
Confirm that
Computer
Hardware