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IX. Product Technical Support Offerings
A.
Authorized Service Providers
Service is provided through a Canon Authorized Service Provider or through
a third-party service company managed by CITS. Canon authorized service
providers are expected to service the equipment they sell. Since these
products are also available through a sales-only distribution channel, the
serial number of the product must be registered to the service provider of
record through the ASCR System (refer to the
Customer Registration) System
provided through a third-party service company.
B.
Authorization Policy
To become service authorized and maintain authorization to service the
imagePROGRAF models, each service provider's location must have at least
two (2) technicians who have been certified on the imagePROGRAF printer.
C.
Canon USA e-Support Center Web site
Canon USA's Engineering Services and Solutions Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers or Authorized Service Providers.
Canon USA's e-Support is designed to give dealer and authorized servicer
technicians access to technical support information via the Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search
Management System through natural language query
• Read or download Online documentation
• Download patches and their Readme files
• Track and Modify logged Cases
• Review all open Cases.
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go Online to the Canon USA Engineering Services
and
Solutions
www.support.cusa.canon.com. Click on the "Register" button and follow the
instructions for registration. This service is available at no additional charge to
all authorized dealers.
imagePROGRAF iPF785/780 Service Guide
(Page 19)in order to ensure that service is not
for
Technical
Solutions
Division's
imagePROGRAF iPF785/780 Service Guide
ASCR (Authorized Servicer
with
the
Integrated
e-Support
Center
Knowledge
web
site
at
August 2014
Page 28
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