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• The customer will be instructed to contact the Authorized Service Provider
registered to their product under the ASCR Program (if the dealer selected
Dispatch by CITS). The Authorized Service provider may charge the end-
user for time and materials for each on-site service visit.
• If the product is not registered under the ASCR Program (as Dispatch by
CITS), CITS will dispatch a third-party service company and the end-user
will be charged for time and materials for each on-site service visit.
E.
eCarePAK Extended Service Plan
Canon eCarePAK Extended Service Plans are available for the customer to
extend the printer warranty period beyond the one (1) year limited warranty.
Extended Service Plans are available to the customer, if the Dealer or
Reseller is unable to, or chooses not to provide post-warranty service.
With the eCarePAK Extended Service Plan, the customer will receive toll-free
telephone support; and if needed, on-site service for their Canon product for
the duration of the extended coverage. Extended coverage plans are
available with either a one (1) year or two (2) year plan.
Notes:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan (one (1) year or two (2) year) must
be purchased during the printer warranty period and goes into effect on
the day the original printer warranty expires. It does not include extended
coverage for any consumables, such as paper or ink cartridges.
F.
imagePROGRAF Web Support (End-User)
Canon USA has a Marketing and Consumer Support Web site available
through the Canon USA Home Page
Go to
www.usa.canon.com/imageprograf,
web site. This web site contains a full span of solutions that are standard with
Canon's large format printers. The latest firmware, drivers, software tools,
Frequently Asked Questions (FAQ's), brochures and more can be
downloaded from this site.
imagePROGRAF iPF785/780 Service Guide
imagePROGRAF iPF785/780 Service Guide
www.usa.canon.com.
to access the imagePROGRAF
August 2014
Page 27
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