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Elo Touch Solutions 01 series User Manual

Interactive digital signage (ids)
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USER MANUAL
Elo Touch Solutions
Interactive Digital Signage (IDS) 01-Series

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  • Page 1 USER MANUAL Elo Touch Solutions Interactive Digital Signage (IDS) 01-Series...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afffiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Introduction ............................................... 4 Section 2: Installation ..............................................5 Section 3: Mounting ..............................................10 Section 4: Operation ..............................................14 Section 5: Technical Support ........................................... 27 Section 6: Safety & Maintenance ..........................................29 Section 7: Regulatory Information ..........................................31 Section 8: Warranty Information..........................................

  • Page 4: Section 1: Introduction

    Section 1: Introduction Product Description Your new Interactive Digital Signage (IDS) touchmonitor combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design. This combination of features creates a natural flow of information between a user and the touchmonitor.

  • Page 5: Section 2: Installation

    Section 2: Installation Unpacking the Interactive Digital Signage Touchmonitor To unpack the IDS, follow these steps: 1. The carton should be oriented as prescribed by carton labeling. 2. Open and remove all 4 hinged plastic locks. There are 6 hinged plastic locks for the 7001L unit. User Manual –...
  • Page 6 3. Once the locks are removed, lift the cartons top lid off the bottom frame. 4. With the top lid removed, you now have access to the IDS touchmonitor and accessories that came with the touchmonitor. Open the carton and verify that the following items are present: •...
  • Page 7 Connector Panel & Interfaces Remove the cable cover on the bottom rear (when viewed in landscape orientation) to access the touchmonitors connector panel. Image of IDS01 monitor back I/O ports with OSD remote User Manual – IDS01 SW601990 Rev. M,, page 7 of 47...
  • Page 8 Image of IDS5551 monitor back I/O ports with OSD remote IDS Touchmonitor Connections to an External Computer 1. Connect the HDMI cable between the monitor and the video source. 2. Connect the USB touch cable between the monitor and the PC. 3.
  • Page 9 The Elo touch driver and the Elo Computer Module driver packs are available with the CD that ships with the touchmonitor and also at www.elotouch.com. Visit the Elo Touch Solutions website www.elotouch.com for: • Updates to the Elo touch driver •...

  • Page 10: Section 3: Mounting

    Section 3: Mounting Note: For your health and safety, it is strongly recommended that at least two people (four are recommended for the ET7001L/ET7001LT) handle, lift, or move these touchmonitors. Note: Do NOT lay the display face-down as this can cause damage to the monitor. Portrait Mode When rotating the monitor to portrait mode, ensure it is done such that the Elo logo is oriented according to the pictures presented here.
  • Page 11 Landscape Mode When rotating the monitor to landscape mode, ensure it is done such that the Elo logo is oriented according to the pictures presented here. Table Top Mode' Table Top –Refer to the Temperature Control section for table top mode requirements. User Manual –...
  • Page 12 Rear VESA Mount For the 32” and 42” models: A four-hole, 400x400mm mounting pattern is provided on the rear of the monitor. The VESA FDMI-compliant mounting is coded: VESA MOUNT PER MIS-F, 400,400,6MM For the 55” models: A four-hole, 600x600mm mounting pattern is provided on the rear of the monitor. The VESA FDMI-compliant mounting is coded: VESA MOUNT PER MIS-F, 600,600,6MM For the 70”...
  • Page 13 Optional Stand (for 3201L and 4201L Only) Elo PN: E455084 Optional Wall Mounts Kits (detailed information available on the MS drawing for each size) Refer to the wall mount user guide for detailed information. Wall mount user guide is available from www.elotouch.com, from Support page of each IDS touchmonitor product page.

  • Page 14: Section 4: Operation

    Section 4: Operation Power To turn the touchmonitor on or off, press the touchmonitor power button once. If a computer module is installed, then the computer module will also turn on with the monitor. To abruptly power off the computer module and touchmonitor, press and hold the touchmonitor power button until the computer shuts off.
  • Page 15 The maximum voltage, frequency and current for this touchmonitor is provided in the power ratings table below: Operating Voltage Range Operating Frequency Range Operating Current Range ET3201L/ET4201L 100 - 240Vac 50/60 Hz 3.6 – 1.5 A ET5501L/ET5501LT/ET5551LT 100 - 240Vac 50/60 Hz 5 –...
  • Page 16 Touch IntelliTouch Plus Touchscreen Technology When connected to Windows 7 computers, the touchmonitor can report 2 simultaneous touches. When connected to Windows XP computers, the touchmonitor reports single touch. The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed. Calibration can be done through the Elo driver control panel.
  • Page 17 Gesture Support The IntelliTouch Plus touch technology enables several gestures that support single and multiple touches. Refer to the Microsoft Website http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in Windows 7. Video A display’s native resolution is its width and height measured in number of pixels. Generally, for best performance, an image displayed on this monitor will look best when your computer’s output resolution matches this monitor’s native resolution.
  • Page 18 On-Screen Display (OSD) Four OSD buttons are located on a wired control box. These can be used to adjust various display parameters. The buttons and their functionality are defined as follows: Button Function when OSD is not displayed Function when OSD is displayed Menu Display OSD main menu Return to previous OSD menu...
  • Page 19 Using the OSD buttons controls an on-screen graphical user interface which displays on top of your input video, allowing intuitive adjustment of the following display parameters: Parameter Available Adjustment Video Settings, Audio Settings, Color Settings and Other Main Menu Settings can be selected Video Source, Brightness, Contrast, Black Level, Sharpness Video Settings and Aspect Ratio are available in this menu.
  • Page 20 Parameter Available Adjustment Increase/decrease monitor brightness. Brightness Default: 65 Increase/decrease monitor contrast. Contrast Default: 50 Allows user to change the H. position, V. position, Clock and Phase. VGA Settings If VGA is selected, the Auto-Adjust feature is available. Adjusts sharpness of the displayed images. Default: no sharpness adjustment Sharpness Sharpness function is disabled when the input source ratio is...
  • Page 21 Parameter Available Adjustment Moves the image horizontally on the display in single-pixel increments. H-position Default: centered. Not applicable when using HDMI/DisplayPort video or the Computer Module. Moves the image vertically on the display in single-pixel increments. V-position Default: centered. Not applicable when using HDMI/DisplayPort video or the Computer Module.
  • Page 22 Parameter Available Adjustment Standard, Movie, Gaming, Photo, Line or Legacy HDMI can be chosen depending on the users preference. Standard Mode: Color and Sharpness are set at an optimal level in this mode. Recommended for use when displaying Color Preference high quality images and video.
  • Page 23 System Temperature only available if these features are supported by the computer module. Display information regarding Elo Touch Solutions contact Help & Support information. All touchmonitor adjustments made through the OSD are automatically memorized as soon as they are entered.
  • Page 24 Multiple Display Control command sets. By installing the IDS Utilities Suite, the user can communicate with the monitor via the application. The host application can send a variety of different instructions which will be executed on the IDS 01 series touchmonitor. For detailed information regarding the command set, refer to the application note available here.
  • Page 25 RFID Functionality For 3201L and 4201L Units: There is an integrated RFID antenna within the monitor. To enable the RFID functionality, a RFID reader module (available at www.elotouch.com) must be installed and connected to the integrated monitor antenna. Refer to the RFID peripheral installation guide for proper hardware and software installation techniques.

  • Page 26: Driver Installation

    Driver Installation Elo Computer Modules (ECMG2B-i3, i5, and i7) that comes with Windows operating systems preinstalled have all required drivers preloaded. All required drivers are available online at www.elotouch.com. For No Operating System (OS) units, the drivers are provided on the accompanying driver CD and are available online at www.elotouch.com.
  • Page 27 Open the Terminal window and under Hardware select USB. A screen that looks like the image below will appear. The available USB devices will be displayed. NOTE: The Elo Touch Solutions Touchmonitor ID will be different according to the monitor touch technology. User Manual – IDS01...
  • Page 28 For Ubuntu versions that support touch: These drivers are automatically installed when the system is connected to the monitor. To find information on the drivers: • Open a Terminal window and type “lsusb” as the command. A screen that looks like below will open. The available USB devices will be displayed. User Manual –...

  • Page 29: Temperature Control

    Temperature Control The IDS 01 Series monitors contain a temperature sensor that provides the user with real-time temperature readings. This reading can be found on the OSD menu by clicking on: Other Menu ► Information ► System Temperature. If the monitor senses temperatures higher than the operating range, the monitor will go into “Thermal Protection Mode.”...
  • Page 30 Icon showing that Thermal Protection Mode is active Thermal Protection Mode icon will show on the top corner of these menus indicating that the Thermal Protect Mode is active The user will be prompted to shut off the monitor within sixty seconds if the temperature continues to rise after Thermal Protection Mode Step 2 has been enabled.
  • Page 31 Portrait and Landscape Mode Monitor Size Thermal Protection Mode Step 1 (°C) Thermal Protection Mode Step 2 (°C) Auto Shut Off Temperature (°C) ET3201L/4201L ET5501L/ET5501LT ET5551L ET7001L/ET7001LT In the event that Thermal Protection Mode Step 1 is reached and enabled, the monitor will resume full operational capabilities only after the OSD temperature decreases to the values set forth in the table below.
  • Page 32 Temperature Control section. Video Firmware Upgrade The IDS 01 series touchmonitors allows for updating the video firmware using an external computer. Contact Elo customer service for information on how to upgrade the video firmware. User Manual – IDS01...

  • Page 33: Section 5: Technical Support

    If you are experiencing trouble with your touchmonitor, refer to the following suggestions. If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Worldwide technical support phone numbers are available on the last page of this use manual.
  • Page 34 Technical Assistance Technical Specifications Online Self-Help Technical Support visit www.elotouch.com/products visit www.elotouch.com/go/websupport visit www.elotouch.com/go/contactsupport for technical support for technical specifications for this device for online self-help See this user manual’s last page for worldwide technical support phone numbers. User Manual – IDS01 SW601990 Rev.

  • Page 35: Section 6: Safety & Maintenance

    Section 6: Safety & Maintenance Safety • To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor. They are not user-serviceable. • The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert anything inside the ventilation slots. •...
  • Page 36 Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/.

  • Page 37: Section 7: Regulatory Information

    Section 7: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed. There are no operator serviceable parts inside this equipment.
  • Page 38 installed and used according to this manual the equipment may cause interference with radio and television communications. There is, however, no guarantee that interference will not occur in any particular installation due to site-specific factors. 1. In order to meet emission and immunity requirements, the user must observe the following: a.
  • Page 39 China RoHS In accordance to Chinese law (Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products), the section below lists out the name and amount of the toxic and/or hazardous materials that this product may contain. Component Name Toxic or Hazardous Substances and Elements Hexavalent...
  • Page 40 Explanation of Markings In accordance with the SJ/T11364 requirement, electrical and electronic products are marked with the following pollution control logo. The Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that the use of this electronic information product will not result in any severe environmental pollution, any bodily injury, or damage to any assets.
  • Page 41 Power Specifications Electrical Ratings Input 100 - 240VAC, 50/60Hz Monitor Specifications Electrical Ratings Input ET3201L/4201L: 100 -240Vac 3.6A ET5501L/5501LT/ET5551L: 100 -240Vac 5A ET7001L/ET7001LT: 100 -240Vac 5A Operating Conditions Temperature 0°C - 40°C Portrait and Landscape 0 - 35°C Table Top Mode 0 - 35°C with OPS module Humidity 20% to 80% (non-condensing)

  • Page 42: Section 8: Warranty Information

    Section 8: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ User Manual – IDS01 SW601990 Rev. M, page 21 of 47...
  • Page 43 Notes User Manual – IDS01 SW601990 Rev. M,, page 22 of 47...
  • Page 44 User Manual – IDS01 SW601990 Rev. M,, page 23 of 47...
  • Page 45 Notes User Manual – IDS01 SW601990 Rev. M,, page 24 of 47...
  • Page 46 User Manual – IDS01 SW601990 Rev. M,, page 25 of 47...

  • Page 47: Product Information

    • Press Releases • Software Drivers • Touchmonitor Newsletter To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Europe Asia-Pacific Latin America Tel +1 408 597 8000...

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