Trouble Shooting; Notifications On The Screen - VeriFone VX690 User Manual

Resetting the report:
The terminal gathers transactions to the report until it is been reset. The report can be reset at any
time.
Press Reports, enter and choose Product report.
Choose daily report and select reset report.
Choose yes.
The terminal prints out the product report and resets it.

7. TROUBLE SHOOTING

7.1 Notifications on the screen

NO SIM CARD = Terminal does not have a SIM-card inside, or the SIM-card is not properly placed.
NO BATTERY = Check that the battery is firmly locked at its place. The terminal cannot connect or
print receipts without the battery.
BLACKLIST MISSING = Blacklist is missing from the terminal. See instructions for downloading the
blacklist
USE MAG CARD = Terminal cannot read the card's chip. Use the magnetic strip reader.
USE CHIP = Card has an EMV-chip. Use the chip reader.
PIN LOCKED = Pin code of the card in use has been locked. It can be unlocked by contacting the
card donor or by using the card on an atm.
APPLICATION LOCKED = Application on the card islocked. The card holder has to contact the card
donor.
JÄSENLIIKENUMERO PUUTTUU = Card is not included in terminals card selection. It cannot be
used. The terminal also might not have the AID and BIN-tables. Send the batch from the terminal.
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = Card in use is not included in the
terminals card selection. It cannot be used.
NOT ALLOWED = Card is not permitted to make the transaction. For example manual entry with a
Visa Electron is not allowed.
WRONG CARD = Check that the card in use is the correct card for the required transaction.
TRANS NOT FOUND = Transaction is not in the terminals memory, check the receipt number.
MAX LIMIT EXCEEDED = Amount of transaction exceeds the maximum limit of the card in use.
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