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Summary of Contents for VeriFone VX 685
- Page 1 VX 685/VX 690 Installation Guide VeriFone Part Number DOC260-003-EN-B, Revision B.1...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Communication Technology ........11 Differences Between VX 685 and VX 690 Terminals ..... 11... - Page 4 Transactions Fail To Process ........48 VX 685/VX 690 I...
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Page 5: Preface
Maintenance and Cleaning. Explains maintenance of the terminal. Chapter Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. -
Page 6: Guide Conventions
The pencil icon is used to RS232-type devices do not work NOTE highlight important information. on the VX 685/VX 690 communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data. -
Page 7: Acronym Definitions
Multiple Secure Access Module Operating System Personal Identification Number Point-of-Sale RFID Radio Frequency Identification Secure Access Module Smart Card (Integrated Chip Card) Secure Digital Ship Release SRAM Static Random Access Memory User Interface Universal Serial Bus VX 685/VX 690 I NSTALLATION UIDE... - Page 8 REFACE Guide Conventions VX 685/VX 690 I NSTALLATION UIDE...
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Page 9: Hapter
It supports a variety of communications technologies including GPRS, 3G radio with GPS, and Wi-Fi/BT technology. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690. Figure 1 VX 685/VX 690 Terminal... -
Page 10: Features And Benefits
VeriShield Protect to help prevent fraud and other intrusions. Contactless • Advanced contactless architecture that future-proofs investment with a single Capability contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. • On-screen tap zone (CTLS logo) for optimized user experience. VX 685/VX 690 I NSTALLATION UIDE... -
Page 11: Communication Technology
: Simple, plug-and-play installation for locations that need short- ® range wireless capability. Differences VX 685 and VX 690 terminals are mostly identical and offer the same general Between VX 685 benefits. It is important to know the differences in their intrinsic features. and VX 690... - Page 12 ERMINAL VERVIEW Differences Between VX 685 and VX 690 Terminals VX 685/VX 690 I NSTALLATION UIDE...
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Page 13: Hapter
Select a location near a power outlet, ECR, or computer connected to the terminal. For safety, do not string cables or cords across a walkway. Environmental • Do not use the unit where there is high heat, dust, humidity, moisture, or Factors caustic chemicals or oils. VX 685/VX 690 I NSTALLATION UIDE... -
Page 14: Unpacking The Shipping Carton
Do not use a unit that has been tampered with or damaged. The terminal comes WARNING equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. VX 685/VX 690 I... -
Page 15: Examining Terminal Features
Examining Before you continue with the installation process, familiarize yourself with the Terminal terminal features: Features Figure 2 VX 685/VX 690 Features Front Panel The front panel offers the following features: • A touchscreen display. • A set of keys that include: •... -
Page 16: Examining The Connection Port
Poor-quality paper can jam the printer and create excessive paper dust. To order CAUTION high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully. Impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. -
Page 17: Installing/Replacing Sim Card
To prevent damaging the print roller, always gently press down on the paper roll cover to close it. Installing/ VX 685 has a single SIM slot that enables communication to the network provider. Replacing SIM VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual Card SIM is employed, it is ideal to use SIM cards from two different network providers. -
Page 18: Installing/Replacing Msam Cards
Replacing MSAM cards or replace an old one. Cards Observe standard precautions in handling electrostatically sensitive devices. CAUTION Electrostatic discharge can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace Power off the terminal. MSAM Cards Place the terminal face down on a soft, clean surface to protect the lens from scratches. - Page 19 The terminal supports two SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. Figure 7 SAM Insertion To replace, gently slide out the old SAM card before inserting a new one. VX 685/VX 690 I NSTALLATION UIDE...
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Page 20: Installing/Replacing The Micro Sd Card
Lift the battery pack to expose the micro SD card slot. Insert the micro SD card into its slot. Figure 8 Inserting a Micro SD Card To replace, gently slide out the old micro SD card, before inserting a new one. VX 685/VX 690 I NSTALLATION UIDE... -
Page 21: Connecting Optional Devices
Conserve battery power by turning the terminal off when not in use. • Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall VX 685/VX 690 I NSTALLATION UIDE... -
Page 22: Battery Life
However, appears on DOWNLOAD NEEDED screen after the initial VeriFone copyright screen if there is no available application in the terminal. Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. -
Page 23: Connecting The Terminal To Power Source
AC/DC power Power Source pack through the micro-USB connector for VX 690 and pin connector for VX 685. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. -
Page 24: Base Stations
Figure 11 Connecting VX 685 to Power Source Base Stations VeriFone ships variants of the base station for different markets. Your base may have a different configuration. Charging Base A charging base to charge the terminal and provide a docking station when the terminal is not in use. -
Page 25: Bt Base
To Dock the Terminal Place the top portion of the terminal on the base. Ensure that the recess on on the Base the bottom of the terminal sits on top of the docking connector. VX 685/VX 690 I NSTALLATION UIDE... -
Page 26: Undocking The Terminal
Route the other end of the cable directly to a telephone wall jack. This is a direct connection and the line is dedicated to the terminal. Figure 16 Direct Telephone Connection To Create an Ethernet Connect the Ethernet cable to the port on the base. Connection VX 685/VX 690 I NSTALLATION UIDE... -
Page 27: Using The Powered Serial
To Connect to the Connect the RS-232 cable to the COM port on the base. Powered Serial Route the other end of the cable to the PC. Figure 18 Connection to the COM Port VX 685/VX 690 I NSTALLATION UIDE... -
Page 28: Connecting External Devices
Use the procedure below to connect the terminal to a power source. Base Figure 20 Connecting Terminal to Power Source To Power Up the Base Insert the micro-USB plug into the micro-USB port on the base. VX 685/VX 690 I NSTALLATION UIDE... -
Page 29: Gprs, And Gps Support
Allows for a wider range of communication for wireless transaction payment using the available operator-provided 3G infrastructure. NOTE VX 685 uses integrated Gemalto BGS2-W module to support GSM/GPRS radio features. VX 690 Wi-Fi/BT VX 690 Wi-Fi/BT integrated module uses Broadcomm BCM4330 chip, which Support provides SDIO interface for Wi-Fi and UART interface for Bluetooth. -
Page 30: Establishing Bluetooth Connections
Power On the terminal. The Select Options menu is shown on the terminal display once the device is powered ON. On the Network Control Panel, select Bluetooth. Click Bluetooth to access the Bluetooth menu. VX 685/VX 690 I NSTALLATION UIDE... - Page 31 On the Setup menu, Discovery is selected by default. Press the Enter key to start searching for a base station. There is a short delay as the terminal searches for the base station. The message is shown on the terminal display. VX 685/VX 690 I NSTALLATION UIDE...
- Page 32 To pair the terminal with the base station: Navigate to the BT Devices menu, select the base station’s friendly name, then press the Enter key. Select the base station’s name, then press the Enter key. VX 685/VX 690 I NSTALLATION UIDE...
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Page 33: Chapter
To remove a Bluetooth AP Base Station to which a terminal has been paired: Bluetooth AP Navigate to the BT Devices menu. Charging Base Station Select the Bluetooth AP Base Station you want to remove as a pair. Select Remove All Pairs, then press the Enter key. VX 685/VX 690 I NSTALLATION UIDE... -
Page 34: Wireless Transaction
Remove the card only when the display indicates the transaction is complete. Figure 22 Smart Card Reader CAUTION Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. VX 685/VX 690 I NSTALLATION UIDE... -
Page 35: Using The Magnetic Card Reader
Smart Card when initialized by an application. Transaction To Perform a Gently tap the card onto or hold the card (within 4 cm) against the surface of Contactless Smart the RFID canopy. Card Transaction VX 685/VX 690 I NSTALLATION UIDE... - Page 36 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 24 Contactless Smart Card Transaction NOTE Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. VX 685/VX 690 I NSTALLATION UIDE...
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Page 37: Hapter
Supports up to 26 lines x 26 characters Magnetic Card • Triple track (tracks 1, 2, 3), high coercivity, bi-directional Reader Primary Smart • ISO 7816, 1.8 V, 3 V, 5 V Card • Synchronous and asynchronous cards VX 685/VX 690 I NSTALLATION UIDE... -
Page 38: Sam Card Reader
USB flash, biometric scanner, and barcode reader. Micro- USB to USB converter adaptor is used for USB flash drive, application download, and debugging. Security Complies to PCI 3.x plus country specifics. VX 685/VX 690 I NSTALLATION UIDE... -
Page 39: Hapter
If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a VeriFone-authorized service provider. Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. -
Page 40: Card Readers
Card Readers Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your VeriFone distributor or service provider. VX 685/VX 690 I NSTALLATION UIDE... -
Page 41: Hapter
HAPTER Service and Support For any problems on your terminal, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. -
Page 42: Accessories And Documentation
• Reference the model and part number in the Note box NOTE One MRA number must be issued for each terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. - Page 43 To learn more about the terminal, refer to the following set of documents: VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VPN - DOC260-002-EN VX 685/VX 690 Reference Guide VPN - DOC260-004-EN Verix eVo Volume I: Operating System VPN - DOC00301 Programmers Manual...
- Page 44 ERVICE AND UPPORT Accessories and Documentation VX 685/VX 690 I NSTALLATION UIDE...
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Page 45: Hapter
Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. Not all units require use of a power supply. - Page 46 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • If the problem persists, contact your local VeriFone representative. Check Smart Card Reader •...
- Page 47 VX 685/VX 690 I NSTALLATION UIDE...
- Page 48 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com VX 685/VX 690 Installation Guide VeriFone Part Number DOC260-003-EN-B, Revision B.1...
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