Staffer Can't Pass Although Used The User Id+Fp Mode; The Unit Beeps Automatically When No One Punches In/Out; Software Connection Failed - Anviz OA1000 User Manual

2. The device is communicating or
communication interruption
3. Fingerprint sensor control board abnormal
6.5 Staffer can‟t pass although used the User ID+FP mode
1. Enter wrong User ID
2. This user do not have the 1:1 identification
privilege
6.6

The unit beeps automatically when no one punches in/out

1. Direct sun light or too bright light
2. Latent fingerprint on the surface of sensor
6.7

Software connection failed

1. Wrong connection mode
2. Wrong device ID
3. Malfunction network cable
4. Network Settings incorrectly
5. IP addresses conflict
Notice: If you have any other problems, please kindly email us the log files in ‗.zip' or ‗.rar' (The
log files are in the folder ―Log‖ in the installation directory of the software)
In order to better help customers to solve the software and equipment problems encountered in
the process, we integrate 【Frequently Asked Questions】 button in the software. Click the button
when your computer is with installed system connecting to the Interne. Software also will
automatically connect to the technical support page on Shanghai Anviz Technology Co.,Ltd.
official website.
Reason
Reason
Reason
1.Disconnect the connection
2.Resolve the wire interruption
Restart the machine.
Solution
Enter the correct User ID
Set the 1:1 identification privilege
Solution
Avoid direct sun light or other bright light
Clean sensor surface
Solution
Select correct connection mode (LAN or USB)
Input correct device ID
Check PING command and change a good cable
Both PC and device should be in the same network
Reconfigure IP address
User Manual
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