Faq; My Fingerprint Has Been Enrolled But Often Failed In Identification; T&A System Can't Be Connected With Pc; No Records Found Even Though Staff Have Clocked In/Out - Anviz OA1000 User Manual

6

FAQ

6.1

My fingerprint has been enrolled but often failed in identification.

1. The fingerprint was not captured properly
2. Direct sun light or too bright light
3. Too dry finger
4. Too wet finger with oil or cosmetics
5. Low fingerprint quality with callus or peeling
6. Wrong way in placing fingers when punching
in/out
7. Latent fingerprint on the surface of sensor
8. Not enough finger pressure
9. Influence by fingerprint image change
10. Fingerprint not enrolled yet
6.2 T&A system can‟t be connected with PC
1. Communication method not set correctly
2. Cable not plugged firmly or cable hardware
problem
3. Not able to connect COM (wrong COM No.)
4. Not able to connect Net (wrong setting)
6.3

No records found even though staff have clocked in/out

1. Unit power break for a long time (time turn to
zero as default)
2.Minority staff fingerprint false accepted
6.4

The user cannot identify

1. In the sleeping mode
Reason
Reason
Reason
Reason
Solution
Enroll the finger again. Please refer to illustration of
pressing finger.
Avoid direct sun light or other bright light
Touch the forehead to increase oily level of the finger.
Clean fingers with towel
Enroll other fingers with better quality
Please refer to illustration of pressing finger.
Clean sensor surface
Place the finger evenly on the sensor with moderate
pressure
Enroll fingerprint again. Please refer to illustration of
pressing finger.
Place enrolled finger.
Solution
Select the correct communication method
Plug the cable firmly or change another cable
Please enter the right COM No.
Please refer to TCP/IP Set. Connecting Time
Attendance terminal
Solution
Please refer to the manual for time synchronization
1. Please refer to the manual. You can add the
records manually.
2. Please refer to the manual. You can adjust the
fingerprint matching precision.
3. Enroll another fingerprint. And then try again.
Solution
Press any key one the keypad
User Manual
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