PREFACE Honorable customers: Thank you for choosing products from Anviz Technology Co.,Ltd. Our products contain world cutting edge technologies like Fingerprint/Iris/card Recognition and other biometric recognitions, Surveillance, Computer Communication, as well as Microelectronics. With the combination of three technologies: Electronics, Optics, and Computer Communication; Anviz Technology Co.,Ltd.
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User Manual Software Operation Flowchart This software includes: Attendance parameter, Department settings, Administrator management, Device management, Leave class, Holiday List and Attendance report etc. Then how to use this system in a right way? It is far from enough to understand only the function of each module but to know the connections between them and the system operation flowchart.
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User Manual 5. After the shift setting is completed, it will work until shift is allocated to Employee. Each Employee can only have one shift. Please note the starting date of the shift. After the allocation of the shift, the arranged working date and time can be seen clearly for each Employee. 6.
Introduction Multimedia Fingerprint Terminal Description The OA1000 Pro Series multimedia fingerprint identification terminal was using the latest hardware architecture, fingerprint recognition algorithm with a new, superior variety of difficult fingerprint can identify, resolve long-standing use of fingerprint identification in the field limitations issue.
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User Manual RS232, RS485, USB HOST, TCP/IP, 2 Relays, Standard Interface Wiegand Input Output, Door Bell, WIFI(Optional), 3G(Optional) Dynamic Power <280mA Static Power <220mA ESD Protect >15000V Power DC12V/1A Operating -20℃-50℃ / 0%-90% Temperature/ Humidity Material ABS Engineering Plastics Size 180(W)×137(H) ×40(D)mm Color Black (Customizable)
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User Manual Chapter2 Operation Guide This section explains terminal appearance, and operation. (Including how to add and remove users and how to set system parameters, etc.)
OA1000 Pro fingerprint terminal‘s structure: Start Plug in the power supply and wait for the OA1000 Pro boot up. Shown as follows: Under main interface, attendance is now operable and you can enter into the system manage menu as administrator.
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User Manual [Setting] and [Advanced] options to operate the device. (Press number keypad can quickly into the menu. For example, in [Main] Menu press ‗2‘ keypad can quickly into the [User] Menu.) 2.3.1 Enroll Fingerprint In [Main] Menu, select [Enroll] option and press [OK] key to enter ‗Enroll‘ interface: Enter user‘s ID and press [OK] key.
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User Manual 2. If the user ID exists, please select fingerprint on the picture which you want to register (The flashing finger which you have chosen) and press [OK] key. The interface shows ―Press Finger‖: Put the fingerprint on the FP sensor to register. (Scan the same finger twice to enroll the fingerprint.
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User Manual press [Esc] key to save user information. [Enroll FP]: Enter to register user fingerprints; [Mode]: Enter to [Identify Mode] setting interface: [Identify mode] has [System default] and [Set by user]: [System default] Default matching method could set in [Advanced] - [Mode] [Set by user] Set identify mode all by yourself [FP verify first]: The response of the device when user first use registered fingerprint...
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User Manual 2.3.2.2 Modify User In [User] menu, press [] key to select [Modify] option and press [OK] key to enter [Modify] interface: Enter the ID and press [OK] key to confirm, the user information display automatically then could modify the user information. After finished, press [Esc] key to save the modification for user.
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User Manual Press [] key to select item ID of Admin you want to change, then press [] and [] key to change the menus operation permission(‗Option‘ is ‗Yes‘ or ‗No‘ ). Press [OK] key to save Admin‘s device permissions after setting OK. 2.3.3 Data [Data] contains [Record], [Import], [Export], [Backup DB] [Restore DB] options.
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User Manual Select the source file directory, press [] key to select [Import] button and press [OK] key or press [IN] key directly, the system will prompt ‗Will you import all staffs‘ information?‘ Press [OK] key to confirm import the user information. Press [Esc] key to exit. After import is completed, the system prompts ‗Import successfully‘.
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User Manual Select the path to export user information, press [] key to select [Export] button and press [OK] key or press [OUT] key directly, the system will prompt ‗Will you export all staffs‘ information?‘ Press [OK] key to confirm the user fingerprint information export. After export is completed, the progress of 100%, the system prompts ‗Export successfully‘.
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[OUT] key directly to backup the database. After backup the system will prompt: ―Backup DB completed!‖. Press [OK] key to confirm, then the USB flash driver or SD card will generate a folder named as Device ID (For example:1), which has two files: ‗FP‘ and ‗OA1000‘. 2.3.3.5 Restore DB First make sure the database file stored in the directory and folder named as Device ID (For example:1).
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User Manual Include types of communication settings of the communications, real-time monitoring, access to IP, the network interface type setting and parameters of the machine‘s network settings. Settings steps as: [Comm mode] → [Internet] → [Ethernet] or [WIFI]. 2.3.4.1 Comm Mode This operation could set network communication mode.
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User Manual When we use WIFI network mode, ‘Option‘ you can choose ‗Inactive‘. [Retrieve IP mode]: There are two modes: Static User set a fixed IP address for the time attendance devices. Net card get the IP address from router automatically, user needn‘t set it again; DHCP [Device IP]: The device‘s IP address.
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User Manual [Web port] and [Factory Reset]. In [Setting] menu, press [] key to select [Device] option and press [OK] key to enter [Device] interface: [Volume]: The volume of the machine, the default volume is 4. [Device ID]: Device ID range is 0-99999999. The default device id is ―1‖ (Device ID use to communication with software, need input unique device ID when you add a terminal in the management software.) [Admin PIN Code]: Password for the administrator to enter management mode, the default is...
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User Manual 2.3.5.3 Display Set system [language], [Storage Picture], [Power saving], [Standby(min)] . In [Setting] menu, press [] key to select [Display] option and press [OK] key to enter [Display] interface. [Language]: The system shows the type of language [Storage Picture]: Enable/Disable display picture which enroll or take photo when attendance. [Power saving]: Enable/Disable screen saver or close screen [Standby(min)]:The waiting time for enable the screen saver Modify the parameter values, is completed by [Esc] key to save and return to the previous...
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User Manual Insert USB flash driver which has firmware file, then press [OK] key to update, we can press [Esc] key to return a higher level interface. 2.3.5.6 Test Test keypad, screen and voice for terminal. In [Setting] select [Test] and press [OK] enter [Test] interface. Through [], [] key to choice the test option, press [OK] to test.
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1-door 2-alarm: means relay1 controls the lock, relay2 controls tamper alarm None: means disable both two relays [Wiegand format]: There are four modes: Wiegand 26 mode, Anviz Wiegand, Fix Facility Code , and card module. Default is Wiegand 26. [Tamper alarm]: Select ―Yes‖ tamper detection settings, select ―No‖ does not detect.
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User Manual 2.3.6.2.2 Time Zone In [Advanced] press [] key to select [Application] option, then select [Time Zone] and press [OK] key to enter [Time Zone] interface: Press [] key to select time zone period number (1-32), set the time zone corresponding begin/end time, Press [F1] or [Esc] key to save the settings, and take the setting effect.
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User Manual [Snapshot save mode]: There are three modes: Not saved Does not save the photo, the default state; Accpeted After user identification passed terminal to take pictures and save the photos. save You can search these photos by software. User identification failed to take pictures and save the photos.
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User Manual 3) [Card + PIN Identify]: This mode means need input password after swiping card 4) [Card +FP identify (1:1)]: This mode means need press user registered finger after swiping card 5) [Card + FP + PIN Identify]: This mode means need press user registered finger and input password after swiping card 6) [Card + FP or PIN Identify]: This mode means need press user registered finger or input password after swiping card...
User Manual After setting press [Esc] key to save and return to the previous menu. Webserver Software Instruction Please ensure ―Device IP‖ address is in the same LAN as client-end PC before you run the software. Please enter the IP address of device from IE, for example, the terminal IP is 192.168.30.150, please input ‗Http:// 192.168.30.150‘...
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User Manual 2.4.2 User Management Browse, add, Edit, delete user. ‗User List‘ shows all user‘s basic information such as ID, Name, Card ID, administrator can change/delete them and password/identify mode: ‗Add User‘ option can create new user, you must input ‗User ID‘ and ‗User Name‘: 2.4.3 Network Settings Step1: Set ‗Internet‘...
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User Manual 1) Device basic information can be shown after click ‗SystemInfo‘: 2) Device ID and Volume can be set in [Device]: 3) Device display parameters can be set in [Display] as below: 4) Fingerprint, Card, ID + fingerprint, ID + Password, Card + fingerprint, Card + Password multi-identify modes are set in [Identify Mode], you can set any one according to users.
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User Manual 5) Fingerprint compare precision has three options: Basic, Good, Excellent. The higher accuracy of the fingerprint requirement is also higher. In device, this option exists [Advanced] menu: [T&A]. 6) The same user time interval between the two time attendance and records reach the set attendance records threshold are set in [Attendance].
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User Manual 8) F1-F6 keypad custom attendance status can be set in [Apply Status], 9) Time attendance status can be changed in [Status Change] as below: 10) OA1000 Pro can connect with ticket printer, baud rate can be set in [Print].
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User Manual 2.4.5 Advance Settings Records query, upgrade firmware, initialize device, restart device, take photos settings, access settings, time zone and Group can be set in [Advance Settings]. 1) How to search records? Input ‗User ID‘, choose Start and End time you want to search. 2) Update device firmware to select file path.
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User Manual 3) Click to Initialize device. 4) Restart device.
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User Manual 5) Path of saving photos , save mode, quantity of saving photos can be set in [Photo]. 6) Relay for ring parameters can be set in [Access].
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User Manual 7) Group of time zone can be set as below: 8) Time zone Begin and End time from Monday to Sunday can be set by yourself.
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User Manual Illustration For Pressing Fingerprint Correct method: Place the center of the finger on the center of scanner window. Wrong method: Too less valid area Too left Too right Defluxion Too down Note: 1. It is better for each user to register two finger prints in case of one finger can‘t work. 2.
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User Manual Chapter3 T&A software Installation and uninstallation This chapter discusses the installation and un-installation of T&A software as well as the hardware and operation system requirement.
User Manual Software Installation and Uninstallation First we should install background management software on the computer. Please refer to the following steps: Operation Environment Hardware requirement: Pentium Ⅳ 1.5GHz above 1G Memory and above, Minimum 1GB hardware space COM (USB Port) CD-ROM (CD-ROM needed in installation) VGA support 1024*768 resolution and above Operation system: Microsoft Windows 2000(recommended)/Microsoft Windows XP/Win7...
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User Manual 4、Click “Browse” to select a local path as a software installation directory, if the software default path, click “Next”. 5、Click “Install” 6、Installation is in progress, please be patient, depending on the computer configuration takes about 1-5 minutes.
1、Enter into the ―Start‖ menu, expand the ―All Programs‖ list, find ―Anviz‖ directory, enter ―CrossChex Standard‖ directory, locate the ―Uninstall‖ to uninstall the program and run (or you can enter the software installation directory to find the Uninstall uninstaller) 2、Confirm whether to uninstall this software, click ―Yes‖...
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User Manual Chapter4 Communication The chapter is mainly about how to add, delete and set communication between PC and terminal.
User Manual Communication T&A Machine Management 4.1.1 Add Unit Go to Device tab Search and Add the C2Pro to management software CrossChex: CrossChex software has developed its own device discovery protocol defined between the software and the device, it can remove the trouble from the device deployment configuration, realize A key installation for device configuration.
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User Manual LAN(Client): Device-side clients need to select the network mode, and set the server IP COM: Serial communication port RS485:By default, COM1 port connection After editing is complete, click [Save] button to save the terminal information 4.1.2 Modify Unit Select Modify terminal (tick ‗√‘...
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User Manual synchronization time. 4.1.5 Unit Parameter Click 【Device Parameter】 button open the 【Terminal parameter settings】 window: [Sleep time]: Attendance from unattended to go to sleep interval, 0 means not hibernate, maximum sleep time was 250 minutes [Volume]: Attendance voice prompt volume level, 0 represents the mute, the maximum volume of 5 [Date format]: Attendance in the date format, there are about several formats: yy-mm-dd(year-month-day), mm/dd/yy(month -day-year), dd/mm/yy(day-month-year)
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[Ring function]: It is disabled by default, according to the actual needs of their own settings (This feature applies to support a bell function of the model). [Wiegand Mode]: There are two modes: Encrypted Anviz wiegand, wiegand 26, fixed wiegand area code and card number mode wiegand. Default Wiegand 26 (for supported Wiegand outputs of attendance).
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User Manual Anviz crosschex software support 32 access control timetable and 16 access control group, one group support 4 timetables, the target is to setup access timetable to staff, and connect all timetable to a access rule, and give rights to the according staff.
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User Manual Choose the staff at User list, hit“-->” to move to right part or press“-->>”move all staff to ‗employee in group‘ and also realize staff by “<--”or“<<--”,Hit 【Update Access Setting to Device】 upload the group to the device. 4.1.8 Download New Records New attendance record is to read the new record in attendance after the last collection record read out, save it to your computer.
User Manual 4.1.11 Resume User Resume User refers to the use of all personnel software registration information and fingerprint information uploaded to the attendance of local computer database. Click [Resume User] button message box pops up: Click [Yes] button to confirm and start the upload personnel information; Click [No] button to abandon the operation.
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User Manual 4.3.1 Search Record Records Search is the records that meet the search criteria is retrieved. Drop-down button to set the record you want to check the start date and end date, you can click the input box after selecting date After setting the record date Click [Record Search] button, verify records that meet the criteria will appear in the record list: 4.3.2...
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User Manual Time Format: There are four kinds of time formats to choose from. Staffer No. length: Length is set in the exported file in staff numbers, the default is 4. Symbol interval: Delimiter between fields and field. Space symbol length: Space symbol digits. Set up an export conditions, click [Export Record] button, open the ―Save As‖...
User Manual User Management User management includes user information for the add, edit, import, export and so on the operation. In the upper left corner of the user management menu, you can search user by clicking 【Search User】 button through entering user number and name. And you can click the other menus to modify, delete, upload, download and other operations for the user you selected.
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5、 Group number: Refers to the access control group. We can set the employees which access group they belong to. 6、 User type: you can choose normal user or administrator. 7、 Identification: Anviz intelligent attendance devices support multiple identification verification.
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User Manual Click the button [View], ―pops up open dialog box to Select employee photo, click [Open] button to open, use the mouse to select the area as a photo also can use your mouse to drag the picture to their new size: 1, Zoom in out: After Set is finished, firstly click the [Cut Down] button and then click [Save] button to save the employee photo and return to the [Add / Modify User Info] window.
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User Manual 2, Take photos. Click 【 】 button to open[Take Photo] window, as the picture shows below: Adjust the image, Click [Take Pic.] button to take photos for employees. The photo took by you will be displayed under the window, use the mouse to select the area for cut down click [Cut Down]button to cut down photo.
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User Manual 4.4.3 Delete user Delete user is to delete user information from the data sheet. From the list of employees you can select the record that need to delete by using [shift] or [ctrl] button. click [Delete] button pops up confirmation dialog box:. Click [Yes] button to confirm and start to delete the selected information;...
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User Manual After operation is finished click [close] to complete the export. 4.4.5 Import user Through the prescribed format of EXCEL To import the user information Click [Import] button, pops up EXCEL file path select dialog box : select the Excel file you need, click [Open] button the following dialog box pops up: Click [Yes] to confirm [No] to give up.
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User Manual 4.4.6 Transfer Dept When HR adjustment come, need to replace the employee department, [Transfer Dept] function: can transfer users between different departments from the list of users you can select the user whom need to transfer department by using shift or ctrl button. click [Transfer Dept] button open the [User Transfer] window as the picture shows below: Select the department click [Ok] button to save the information, click [Cancel] button to give up this operation.
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User Manual Select ‗Delete users from the selected device‘ the user information will be deleted from the device. Also put this user to the separating employee. The user who is in the [Disabled], can return to the company by transfer department. 4.4.8 Set Privilege Set privilege means to set storage privileges for employees on the device.
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User Manual Input the number of who is going to be copied If you don‘t know the privilege of him, click 【 】 button to open the [Set Privilege] window to view his settings: At this moment, is not able to modify privilege. after viewing the employee‘s settings Click [No] button return to the [Copy Function and Privilege] window, click [Yes] button pops up the confirmation dialog box:...
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User Manual While downloading user firstly backup users data then backup Fingerprint information . after download is finished, you can see all the user information in the list of users. Also you can know the registration information in the device, Such as ‗Password‘ ‘fingerprint‘ etc. 4.4.11 Download user Download template refers to download the user fingerprint information that was saved in the...
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User Manual information between two devices. or by using fingerprint collection device U-BIO to collect fingerprint template, then upload to the device you are going to use.. select the employee who is going to upload template from the list of users. click [Upload Template] button: when upload template is finished, the user can do fingerprint identification with the device that uploaded the fingerprint...
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User Manual Chapter5 Background Management The main theme of this chapter is how to collect attendance records from different terminals with management software and generate different reports. The background software can manage staff information, set rules of attendance, etc.
―CrossChex Standard‖ from menu Double-click desk icon directory ―Start‖- ―All‖ –―Anviz‖- ―CrossChex Standard‖. Once loading over, it will show a window below: Default User name: ADMIN. Empty password. Press ―confirm‖ to entry. Press ―Cancel‖ to close.
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User Manual Picture Name Function Home Click on the icon, the software will be returned directly to the main page interface. Skin System supply 3 skin color: bule, black and silver. Language Click on the icon can switch software language 2) System Function Name Funciton...
5.2.1 Database Setting Anviz Biometric management software, with default Access database, SQL Server data supported. Can be optional changed by the admin. Access Database:...
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Server IP: Please entering the Server IP address of MS-SQL Server database. User name: Setting when MS-SQL Server database installation. Password: Setting when MS-SQL Server database installation. Database name: Default as ―Att2012‖ Press ―Apply‖. Anviz Biometric management software will generate related database in MS-SQL Server database. 5. 2.2 Base Parameter Base Parameter include 4 parts, ―Employee field content editing‖, ―Custom field setting‖,...
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Press ‗Add field‘ to add the field into the page ‗User‘- ‗Add‘ For example, entering the field ―Marital status‖ into the list. Then it will be shown in the ‗User‘- ‗Add‘. Communication parameters: Set up communication between ANVIZ biometric management software and device parameters.
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Press ‗Apply‘. The setting will be kept and applied. Timing Downloading Record: Anviz biometric management software supports five times Point Timing download attendance records, and can be exported to a text file. Facilitate customer attendance record will be imported into ERP and other third-party software.
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User Manual Downloading record: 5 downloading time supported. Auto-download attendance record. Remark: Anviz biometric management software cannot be closed when downloading working. Once downloaded automatically exported to a text file: for the convenience of customers attendance records into the ERP and other third-party software, select ―After the download is completed automatically exported to a text file,‖...
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User Manual Stat. Rule: Setup the role of attendance statistics A work day count as: This value will be used as a constant value of late / early to leave / free overtime / statistical project which calculate work hours of constant value. The Parameter range:60-1200 min(default 480 min) The shortest working time: In the statistical report, the minimum effective time intervals for constantly punch card records , lower than this time interval will be ignored for participating...
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User Manual Parameter range: 0-480 min(default 30 min) Deduct the off duty X minutes later: Deduct the above recorded time as the over work time. Weekend: setup the fixed weekend, default is Saturday and Sunday. Shift over two days: When the time over 00:00 AM, choose this record for the 1st day or 2nd day. Overtime calculation: Setup the overtime rate for normal, weekend and festival Hit ‘Apply‘...
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2、if there has staff at deleted dept., the would be added to headquarter automatically. 5.2.5 Status Setting The fingerprint devices provided by Anviz Global support 16 attendance status, and all the client could customized setup the attendance status. Status value: Value for 16 different modes。...
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5.2.7 Work Code Anviz global provide fingerprint devices which supports multiple types of settings. An employee may work in a different identity attendance, for easy to calculate attendance statistics with appropriate time and payroll. Click page [Leave class], following shows Work code information: Number: Input number.e.g.:9527...
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User Manual Holiday information Name: Input name Start date: Choose start date Dates: Add dates Press 【ADD】 to add the name and color into holiday list Choose item in ‗holiday list‘, hit 【Modify】 to save changes Choose item in ‗holiday list‘, hit 【DEL】...
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User Manual [Late error allowance] e.g.:5, then the record before 9:05 would not be treated as late. [Early error allowance] e.g.:5, record after 16:55 would not be treated as early [Count As Work Day] statistics unit for the report. e.g. [Count As Work Time] e.g.: 480 (Work time is auto setup by time table) choose[Must C-In] and [Must C-Out],hit 【Save】...
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User Manual Circle: Setup range:1-100,default value: 1 Circle unit: day, week, month Add timetable: Hit add timetable: choose timetable name and date to confirm. Go back to [Shift setting]. Hit 【Add】 to add Delete timetable: Choose the timetable, hit 【Del timetable】 to delete. Clear timetable: Clear all timetable in this shift.
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User Manual of department at the left side, all the info will show at right blank of this list. Notice: Left staff could not be chosen. Use mouse or shift or ctrl key to choose multi staff, hit 【select all】 or 【select none】 to fix the staff.
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User Manual Choose timetables from ‗timetable name‘, hit 【add】, the timetable will show at ‘The current timetable‘ then to realize the current record. Temporary: when a staff need to add a temporary, then hit ―add temporary‖ Hit 【yes】, then hit 【Add】 to open [Add a temporary timetable...
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User Manual Choose ‗Select timetable to add‘, and confirm ‗select the dates‘ Press 【OK】 and press 【Save】 to finish. Press 【Cancel】 to delete. Press 【Clear】 to clear all timetable chosen. Del Temporary: Delete Temporary list 5.2.10 User setting Allocate rights for administrator and users Function module for system authorized management Two parts in User management: User group list: could device multi groups, realize multilevel management.
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User Manual There are two default group in user management, ‗Admin‘ group and ‗User‘ group, Admin has the operation right for the system. And user could be setup by request. Suggest to have one administrator to operate all rights. Press 【Add】 to input new group(First input name, and hit add), and choose User rights at right side.
User Manual 5.2.12 Lock Manager Hit this button, the screen would be locked and need user name and password to restart. 5.2.13 Log out Hit this button, the screen would be locked and need user name and password to restart. 5.2.14 Exit system Close the system safely.
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User Manual Click 【Yes】 button to continue the operation; Click 【No】 button to discontinue the operation. 5.3.3 Record Management Click [Record Management], the following window pops up: Select the appropriate conditions are shown on the right. 5.3.4 Scheduling Record Analysis Click [Scheduling Record Analysis], the following window pops up:...
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User Manual Select the appropriate conditions are shown on the right. 5.3.5 Analysis of Away/Leave Click [Analysis of Away/Leave], the following window pops up: Select the appropriate conditions are shown on the right. 5.3.6 Attendance Statistics Click [Attendance Statistics] menu, the following window pops up:...
User Manual Select the appropriate conditions are shown on the right. 5.3.7 Report Preview Click [Report Preview] menu, the following window pops up: Select the report you need accordingly. Data Management 5.4.1 Away On Business/Leave Click [Away On Business/Leave] in [Data] menu, the following window pops up:...
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User Manual Select Department, Employee, Leave Class, Reason and Time accordingly to complete setting. 5.4.2 Append Record Click [Append Record] in [Data] menu, the following window pops up: 5.4.3 Group Late/Early Click [Group Late/Early] in [Data] menu, the following window pops up: Select the appropriate condition, and click [OK].
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User Manual Choose export conditions, click export, select the path, the following window pops up, click ‗Save‘ : 5.4.5 Import Record Click [Import Record] in [Data Management] menu, the following window pops up: Select the relative import attendance record file according to the prompts, click [Open] button to start importing.
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User Manual Number + Tab key+ Attendance Status + Tab key+ Work Code + Tab key+ Verification Mode 5.4.6 Export Employee Click [Export] in [Data] menu, the following window pops up: Select ―Export EXCEL file‖ export path. After a successful export, click 【Close】 to complete the export. 5.4.7 Import Employee To import employee information to the system according to EXCEL prescribed format.
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User Manual Select the EXCEL file you want to import, click [Open] to popup a dialogue box: Click 【Yes】 to confirm, 【No】 to quite. After a successful import, click 【Close】 to complete the export. 5.4.8 Backup Database For ensuring the safety of data and recoverability, we advise to back up the database regularly. Click [Backup Database] in [Data] menu, then select the relative route to back up the database, click [Save]: 5.4.9...
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User Manual Select the path to the database you want to restore, click [Open], the following window pops up: Click 【Confirm】 to restart the software. 5.4.10 Clear Obsolete Date Click [Clear Obsolete Date] in [Data] menu, the following window pops up: Select the deadline of relative Obsolete Date, click 【Clear】...
Anviz management software supports online software upgrades. Click 【Upgrades】 button. The system will automatically run, ‗Update.exe‘. The application will automatically connect to the software server of Anviz Biometric Technology Co., Ltd., find the latest software upgrade in the server, and download the software upgrade package to install, as below:...
BUG encountered in the process of using software timely, our R&D and technical team will give you the best service. Click 【Feedback】 requires the customer‘s computer must be connected to the Internet , and having been registered as a member of Shanghai Anviz Technology Co., Ltd. is required before submit questions.
User Manual About the Software Click 【About】 button, the dialog box of software version information will pops up. The software version name, company name and the official website, and software copy rights will be displayed. Help Documentation Click the 【Help】 in the software, the system will call System Help Manual; it will be more convenient for the customers to familiar with the software operation and use.
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User Manual Chapter6 FAQ Frequently asked questions and answers.
User Manual My fingerprint has been enrolled but often failed in identification. Reason Solution Enroll the finger again. Please refer to illustration of 1. The fingerprint was not captured properly pressing finger. 2. Direct sun light or too bright light Avoid direct sun light or other bright light 3.
【Frequently Asked Questions】 button in the software. Click the button when your computer is with installed system connecting to the Interne. Software also will automatically connect to the technical support page on Shanghai Anviz Technology Co.,Ltd. official website.
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User Manual Users can quickly find the software and equipment problems encountered by ―Frequently Asked Questions Database‖. Customers can follow the detailed help files to solve their own problems encountered efficiently.