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Troubleshooting
Problem
Possible cause
Headset does
Bluetooth is deactivated on the
not go to pairing
headset
mode after the
4-second press of
Music is playing through the
the Sound Effect
headset or a call is in progress
Mode button
Headset does not
Ear pads are not attached properly
attenuate the
after replacement/removal
ambient noise
even though
NoiseGard is
active
Audio stops when
Smart Pause is active and adjusting
adjusting the
or taking the headset off triggers a
headset
pause command
If you encounter a problem that is not listed in the table, or if the solutions provided do not work, please contact an
authorized Sennheiser service partner for assistance.
To find a Sennheiser service partner in your country, visit www.sennheiser.com.
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MB 660
Possible solution
Activate Bluetooth on the headset
Restart the headset by switching it off and on again.
The headset cannot enter pairing mode when music
is being played or calls are being made
Ensure that ear pads are securely hooked to all
corners of the ear cups
Ensure that the headset fits comfortably around the
ears with gentle pressure
Deactivate Smart Pause in CapTune if necessary
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