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Troubleshooting - Black & Decker BDH5000 Instruction Manual

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only, is to return the product to the
retailer from whom it was purchased
(provided that the store is a participating
retailer).Returns should be made within
the time period of the retailer's policy
for exchanges. Proof of purchase may
be required. Please check with the
retailer for its specific return policy
regarding time limits for returns or
exchanges. The second option is to
take or send the product (prepaid) to a
BLACK+DECKER owned or authorized
Service Center for repair or replacement
at BLACK+DECKER's option.
Proof of purchase may be required.
BLACK+DECKER owned and authorized
service centers are listed online at
This warranty does not apply to
accessories. This warranty gives you
specific legal rights and you may have
other rights which vary from state to
state. Should you have any questions,
contact the manager of your nearest
BLACK+DECKER Service Center. This
product is not intended for commercial
use, and accordingly, such commercial
use of this product will void this warranty.
All other guarantees, express or implied,
are hereby disclaimed.
• Vacuum stops
• Battery does not
• Vacuum only moves
backwards or moves
a few inches before
backing up.
• Vacuum keeps moving
in small circle.
For assistance with your product, visit our website for the
location of the service center nearest you or call the BLACK+DECKER help line at


Possible Cause
• Main brush is blocked
or jammed.
• Battery charge is low.
• Battery is not installed
• Charger is not plugged
in correctly.
• Floor has dark stripes
or spots that the
vacuum detects as a
• Sensors are blocked.
• A wheel is blocked.
LATIN AMERICA:This warranty does not
apply to products sold in Latin America.
For products sold in Latin America, check
country specific warranty information
contained in the packaging, call the local
company or see the website for such
REPLACEMENT: If your warning labels
become illegible or are missing, call
1‑800‑544‑6986 for a free replacement.
Possible Solution
• Clean brush or removed
debris using the maintenance
• Charge battery.
• Reinstall battery. Refer
to section "Replacing the
• Ensure the battery charger is
fully plugged into outlet.
• Only use vaccum on
surfaces that do not have a
large difference in color.
• Clean sensors with dry
• Remove debris from blocked

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