Troubleshooting - Fujitsu Zero Client DZ19-2 Operating Manual

28 - English

Troubleshooting

In the event of a fault, please start by checking the following points.
If you cannot solve the problem, please contact our Service Desk.
Having this problem?
No screen display
Power indicator does not light up
No screen display
Power indicator is lit
Picture is wrongly adjusted
Indicator flashes red
Network indicator flashes fast orange
Indicator flashes slowly orange
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Check the following points:
► Check that the mains cable or LAN cable
with Power over Ethernet (only on Zero
Client DZ22-2) is connected.
► If electricity is supplied via Power over
Ethernet, check that sufficient power is
available. Refer to the notes in the technical
data.
► Check whether the Zero Client is in
energy-saving mode by pressing any key on
the Zero Client's keyboard.
► Alter the brightness and/or contrast until you
get a picture.
► Press the
MENU
Factory Recall function.
There is no network cable connected to the Zero
Client, or the network cable is faulty.
► Check that the network cable is connected
at both ends so that there also really is a
contact made.
► Use a different network cable to connect the
Zero Client to the network.
If the network or operating indicator does not
change to flashing slowly orange after one
minute, this means that the Zero Client cannot
get an IP address from the DHCP server.
► If the Zero Client and the DHCP server are
in different sub-nets or VLANs, make sure
that the appropriate DHCP relay is set in the
switch.
► Check if there are any messages in the
DHCP server log files indicating that no IP
address is available on the server.
If the network or operating indicator is not
permanently lit blue or green after one minute,
this means that the Zero Client cannot log in to
the Zero Client Controller.
► Check that the vendor class for the Zero
Client Controller is created in the DHCP
server and is enabled for the scope of the
Zero Client.
► Make sure that there is no port filter blocking
the data traffic to the Zero Client Controller.
Troubleshooting
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