To Obtain Warranty Service; Technical Support - Bosch Power Max Installation And Operating Instructions Manual

en | 1 8 | Installation and Operating Instructions | Power Max Level 2 Charging Station
SUPPLIERS BE LIABLE FOR ANY, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY EVEN IF BOSCH AND ITS SUPPLIERS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages for some products, so
the limitations or exclusions contained herein may not apply.
7.4

To Obtain Warranty Service

To obtain warranty service during the Warranty Period, the Purchaser may contact Bosch Technical Support Services
(TSS) at 1-877-805-3873 or email to oetech@service-solutions.com for assistance. A Bosch TSS agent will
troubleshoot the Charging Station and determine if it has a defect, and if it is covered under this warranty.
In connection with a warranty inquiry, you will be asked for each of the following:
1. Your name and address;
2. A detailed description of the problem you are experiencing with the Charging Station;
3. The model number and serial number of the Charging Station;
4. Proof of purchase; and
5. Return Shipping information.
If Bosch confirms a defect covered under this warranty, you will:
• Obtain a Return Goods Authorization Number (RGA#) number from Bosch;
• Directed to ship the Charging Station, at your expense, in accordance with the instructions provided by Bosch, }
in either its original package or packaging providing the Charging Station with a degree of protection equivalent
to that of the original packaging, to Bosch at the address so instructed at that time.
• You agree to obtain adequate insurance to cover loss or damage to the Charging Station during shipment and
you understand prior to receipt by Bosch, you assume risk of any loss or damage to the Charging Station.
• If the Charging Station is covered under this warranty, Bosch will either repair or replace the defective Charging
Station at no charge to you and ship the repaired or replaced Charging Station back to you at Bosch's expense,
using a carrier of Bosch's choice.
• Any Charging Station that is found by Bosch to be out-of-warranty or otherwise ineligible for warranty service
will be repaired or replaced upon your approval and payment of Bosch's standard charges.
• Bosch is not responsible for any unauthorized shipments to Bosch, and under no obligation to return the
Charging Station, at its expense. If you do not contact Bosch within five (5) business days of its delivery, Bosch
will dispose of the shipment in a manner of its choice without any liability to you. Any damage incurred returning
an unauthorized shipment back to you is not Bosch's responsibility.
This warranty is not transferable to subsequent owners of the Charging Station. No attempt to alter, modify, or
amend this warranty shall be effective unless authorized in writing by an officer of Bosch. This warranty shall be
governed by and construed in accordance with the laws of the State of Michigan U.S.A., exclusive of its conflict of
laws principles. The U.N. Convention on Contracts for the International Sale of Goods shall not apply. Bosch
reserves the right to amend this warranty policy as required.
7.5

Technical Support

If technical support is required, contact Bosch at:
1-877-805-EVSE (3873)
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569217 | REV. D | 09.08.2016