Solving Problems; Scanner Problems; Scanner Lights Indicate An Error; The Scanner Does Not Turn On - Epson DS-360W User Manual

User's Guide

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.
❏ Make sure the scanner cover is closed.
❏ Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
❏ Make sure Epson Scan 2 is installed correctly.
❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.
Also make sure that the AC adapter is connected to the scanner.
❏ Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
"Error Indicators" on page 16
&

The Scanner Does Not Turn On

❏ Connect the AC adapter to the scanner.
❏ When using the AC adapter, make sure it is securely connected to the scanner and an electrical outlet.
Also, check that the electrical outlet is working correctly. Plug another device into the electrical outlet and check
that you can turn the power on.
❏ To run the scanner while the battery is flat but without using the AC adapter, do the following.
❏ Use USB 3.0 (SuperSpeed) port. You cannot use USB 2.0 (Hi-Speed) port or USB 1.1 port to run the scanner
on a USB power supply.
❏ Use the USB cable that came with the scanner.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.
❏ If the scanner is running on the battery under low or high temperatures, the scanner will not turn on. Use the
scanner within the operating temperature range.
Solving Problems
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