Troubleshooting Guide - Prokonian SP4320-HE-FG Instruction Manual

TROUBLE SHOOTING GUIDE
PROBLEM
1. No power, logs do 1. The unit does not have power.
not glow.
2. E1 displayed on 2. The overheat protection device has
control panel. been engaged.
3. E2 displayed on 3. The ambient temperature sensor is
control panel. broken or not working correctly.
4. E3 displayed on
4. Child lock function activate.
control panel.
5. Fan motor 5. Normal operation.
continues to blow
after unit is powered
off.
6. Power cord gets 6. Normal
warm to the touch. operation.
POSSIBLE CAUSE SOLUTION
1a, Check that unit is plugged into a standard 120
volt outlet. Then make sure power is set at "ON"
position.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
4. To inactivate the Child Lock function, holding
the POWER button for 10 seconds.
5. This is a standard feature; the blower runs for
an additional 20 seconds to ensure heat will not
be trapped inside the unit.
6. This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the outlet.
Make sure the plug fits tightly into the outlet.
During use, check the plug and outlet frequently
to determine if it is HOT; if so, discontinue use of
the appliance and consult with a qualified
electrician to check or change the overheating
outlet(s).
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