Troubleshooting And Support; Problems With Sound - Creative SB1560 User Manual

Troubleshooting and Support

This section provides solutions to problems you may encounter during installation or normal use. This
includes:

Problems with Sound

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Problems with Simultaneous Playback/Recording
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Problems with Sound
No sound from the headphones.
Check the following:
The headphones are connected to the Headphone jack.
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In the speakers and headphone selection of Sound Blaster Omni Control Panel, the Headphones
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option is selected.
No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
The speakers' volume control knob, if any, is set at mid-range. Adjust the volume mixer settings in
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Sound Blaster Omni Control Panel, if necessary.
The powered speakers or external amplifier are connected to the Line Out jacks.
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The speakers and headphone selection in Sound Blaster Omni Control Panel corresponds to your
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speaker or headphone configuration.
No audio can be heard from the source connected to Line-In or Mic-In jack, or the
Internal Microphone Array.
Do the following:
In the Mixer selection of Sound Blaster Omni Control Panel, unmute the Line-In or Mic-In/Mic
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Array from Playback option.
No audio can be recorded from the source connected to Line-In or Mic-In jack, or
the Internal Microphone Array.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Line-In or Mic-In/Mic Array as the default recording device.
iii. In the Mixer selection of Sound Blaster Omni Control Panel, unmute the Line-In or Mic-In/Mic
Array from REC option.
Problems with Simultaneous Playback/Recording
An error message appears when recording and playing back simultaneously.
This may occur due to data transfer limitations if your computer is using a USB 1.1 connection. It may
not be possible to play back, or simultaneously record and play back, content at the highest bit rate
and/or frequency supported (24-bit, 96 kHz). Select lower bit depth and sampling rates for reduced CPU
consumption and lower USB bandwidth requirements. Select lower settings if you encounter
performance problems or if you run out of USB bandwidth. Lower sampling and bit depth rates,
however, usually result in lower audio quality.
This should not be a problem if you are using a USB 2.0 connection.