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AstroJet M1DX Operator's Manual

Color duplex printer
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TM
AstroJet
M1DX
COLOR DUPLEX
PRINTER

OPERATOR GUIDE

ASTRO MACHINE CORP.
630 Lively Blvd.
Elk Grove Village, IL 60007
Phone: (847) 364-6363
Fax: (847) 364-9898
www.astromachine.com

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  • Page 1: Operator Guide

    AstroJet M1DX COLOR DUPLEX PRINTER OPERATOR GUIDE ASTRO MACHINE CORP. 630 Lively Blvd. Elk Grove Village, IL 60007 Phone: (847) 364-6363 Fax: (847) 364-9898 www.astromachine.com...

  • Page 2: Safety Precautions

    SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. OBSERVE SAFETY RULES WHEN OPERATING M1DX PRINTER. BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:  Keep hands, hair, and clothing clear of rollers and other moving parts.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Table of Contents SECTION 1 – Getting Acquainted Front View Rear View Print Engine View Ink Tank Dock View Top Printer Control Panel Button/LED Indicators Duplex Printer Control Panel Button/LED Indicators SECTION 2 – Assemble and Install Printer Contents of Packaging Choose a Location Unpacking and Set-up...
  • Page 4 TABLE OF CONTENTS SECTION 4 – Maintenance Replacing Ink Tanks Cleaning Ink Tank Contacts Cleaning/Replacing Printhead Cartridge Replacing Service Station Replacing Ink Waste Tray Jams in Printer Cleaning Shipping or Transporting Printer SECTION 5 – Troubleshooting Guide ® Memjet Printhead Printer Errors and Warnings Appendices...
  • Page 5 TABLE OF CONTENTS NOTES ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________...

  • Page 7: Section 1 - Getting Acquainted

    SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Front View Power (ON/OFF) Switch – Use to turn power ON or OFF during idle time and maintenance. LED Status Indicators – Sensors show status of Printer, Feeder and Duplex Printer. White = Standby. Green = Ready. Red = Not Ready or Stopped. Duplex Feeder –...

  • Page 8: Rear View

    SECTION 1 GETTING ACQUAINTED Rear View Duplex Feeder – Feeds media from the Top Printer into the Duplex Printer. Feeder folds down to use Top Printer as a single-sided Printer. Duplex Feeder Cover Latch – Opens cover to clear media jams. Power Button –...

  • Page 9: Print Engine View

    SECTION 1 GETTING ACQUAINTED Print Engine View Printhead Latch – When closed, connects Ink Revolver Couplings with Printhead Cartridge. When opened, retracts Ink Couplings from Printhead Cartridge and provides access to Printhead Cartridge for cleaning and replacement. WARNING! Never attempt to open Printhead Latch manually, severe damage will result.

  • Page 10: Ink Tank Dock View

    SECTION 1 GETTING ACQUAINTED Ink Tank Dock View Ink Tank Securing Latches – Used to hold Ink Tanks in slots. NOTE: Make sure both sides at bottom part of latch are engaged. Ink Tanks – Printer has 5 Ink Tanks: Cyan, Yellow, Magenta, Black, Black Ink Waste Tray –...

  • Page 11: Top Printer Control Panel Button/Led Indicators

    SECTION 1 GETTING ACQUAINTED Top Printer Control Panel Button/LED Indicators Control Panel has three buttons with LED indicators. POWER (ON/OFF) – Turns Printer power ON and OFF. Turns off power for cleaning and maintenance PAPER (STOP JOB/RESUME) – Stops Paper Feed or Resumes Printing.

  • Page 12: Duplex Printer Control Panel Button/Led Indicators

    SECTION 1 GETTING ACQUAINTED Duplex Printer Control Panel Button/LED Indicators Control Panel has one power button and a diagram with three LED indicators. POWER (ON/OFF): Turns Duplex Printer power ON and OFF. Turns off power for cleaning and maintenance. Indicator LEDs: Show readiness status in Printer, Duplex Feeder and Duplex Printer.

  • Page 13: Section 2 - Assemble And Install Printer

    SECTION 2 ASSEMBLE/INSTALL PRINTER SECTION 2 – Assemble and Install Printer Contents of Packaging Duplex Printer Ink Tanks – Cyan, Magenta, Yellow, Black, Black Printhead Cartridge Envelope Attachment Spacers (pkg. of 2) AC Power Cord Ethernet Cable (to connect Top Printer and Duplex Printer) Adapter Feet for Top Printer (pkg.

  • Page 14: Remove Transport Locks

    SECTION 2 ASSEMBLE/INSTALL PRINTER Remove Transport Locks 1. Remove the Non-operator Side Cover. (6 screws.) 2. Remove 2 screws from Print Engine Support Bracket [A]. 3. Open Print Engine Access Door. Remove 4 screws securing Transport Locking Bracket [B] to Frame (Under Handle). Remove Bracket and save for future use.

  • Page 15: Remove Service Station Transport Tab And Shipping Tape

    SECTION 2 ASSEMBLE/INSTALL PRINTER Remove Service Station Transport Tab and Shipping Tape 1. Open Print Engine Access Door. Unlatch and pull out Print Engine. 2. Release two latches [A] (one on either side of Print Engine). Open top half of Clamshell by lifting both levers at same time.

  • Page 16: Install Adapter Feet On Top Printer

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Adapter Feet on Top Printer Install two Adapter Feet on the operator side of the Printer. These will help guide and stabilize the Top Printer onto the Bottom Printer. 1. Remove the two Rubber Feet from the operator side (Control Panel side) of the Top Printer.

  • Page 17: Install Top Printer On Duplex (Bottom) Printer

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Top Printer on Duplex (Bottom) Printer CAUTION Two people should lift and position the Top Printer onto the Duplex (Bottom) Printer. 1. [A] Lower the Duplex Feeder on the Duplex Printer. [B] Carefully place feet on the exit end of the Top Printer into the two holes located in front of the Duplex Feeder on the Duplex (Bottom) Printer.

  • Page 18: Connecting Printers

    SECTION 2 ASSEMBLE/INSTALL PRINTER Connecting Printers Plugging in Printer Plug power cord (included with Duplex Printer) into receptacle [1] at rear of Duplex Printer. Plug other end into an appropriate wall receptacle. Internal power supplies in Top Printer and Duplex Printer are rated 115 to 240VAC, 50/60 Hz.

  • Page 19: Overview: Install Firmware And Printer Driver On Top Printer

    SECTION 2 ASSEMBLE/INSTALL PRINTER Turning Power ON and OFF Powering Up Printer: 1. Press Main Power Switch on Rear Panel. 2. Press Power Button on Control Panel. Powering Down Printer: CAUTION WHENEVER POWERING DOWN UNIT, ALWAYS: 1. PRESS POWER BUTTON ON CONTROL PANEL. 2.

  • Page 20: Printer Driver (Top Printer)

    SECTION 2 ASSEMBLE/INSTALL PRINTER Printer Driver (Top Printer) Before installing the Printer Driver on the Top Printer: If the Top Printer already has a Printer Driver installed, you will have to uninstall the existing Printer Driver from the Top Printer. If the Top Printer is new or has never been installed you can proceed to “Install Printer Driver”.
  • Page 21 SECTION 2 ASSEMBLE/INSTALL PRINTER 7. A window opens telling you the Printer was successfully uninstalled. Click “Finish”. 8. A window opens telling you the system must be rebooted to complete the process. Save any open files and close other applications. Click “Reboot”.

  • Page 22: Install Printer Driver

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Printer Driver The Printer Driver can be installed on the Top Printer using the USB connection or the Network connection. For Network connection, there are two ways to install the Driver: Using Auto IP (network automatically assigns the IP address, this is the default).
  • Page 23 SECTION 2 ASSEMBLE/INSTALL PRINTER 3. License Agreement. Check “I accept…” then click “Next>”. 4. Printer Connections. Click “Configure to print using USB”. Then click “Next>”. 5. Installing Printer Software. Software download begins. 6. Would You Like to Install This Device Software? Click “Install”.

  • Page 24: Install Over Network Connection, Version A

    SECTION 2 ASSEMBLE/INSTALL PRINTER 8. Finished software installation. Do not check the Print Test Page as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 9. Install Printer Software. Click “Exit”...
  • Page 25 SECTION 2 ASSEMBLE/INSTALL PRINTER 3. License Agreement. Check “I accept…” then click “Next>”. 4. Printer Connections. Click “Configure to print using the Network”. Make sure the Printer is connected to the Network. Then click “Next>”. 5. Printers Discovered. A list of available Printers opens. Check the Printer column to verify you have an M-Series printer.
  • Page 26 SECTION 2 ASSEMBLE/INSTALL PRINTER 8. Finished software installation. Do not check the Print Test Page as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 9. Install Printer Software window. Click “Install Print Software”...

  • Page 27: Install Over Network Connection, Version B

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Over Network Connection, Version B Use this procedure to install the Print Driver over the Network connection on Static IP systems requiring that the IP address be assigned manually instead of automatically. NOTE: Copy the 12-digit Hardware ID number listed on the Printer(s) on the label just below the Ethernet port so you can identify the Printer(s) in a later step.
  • Page 28 SECTION 2 ASSEMBLE/INSTALL PRINTER 7. Finished software installation. Do not check the Print Test Page as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 8. Install Printer Software window. Click “Exit”...

  • Page 29: Install Firmware On Top Printer

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Firmware on Top Printer IMPORTANT! This procedure is for updating the firmware on the Top Printer. NOTE: The firmware on the Duplex Printer is already installed. IMPORTANT! BEFORE STARTING ANY PRINTER FIRMWARE UPDATE, REMEMBER TO USE THE PRINTER DRIVER TO FIRST EXPORT ANY CUSTOM MEDIA SIZES, WATERMARKS OR PRINT SETTINGS YOU HAVE ADDED TO AN OUTSIDE HOLDING FILE.
  • Page 30 SECTION 2 ASSEMBLE/INSTALL PRINTER 4. Once the “printer firmware was successfully updated” window appears, click “OK”. NOTE: If the Update Software dialog box continues to run you can close it now. 5. “Update printer firmware” window appears again:  If this is the only printer being updated, click “Cancel”.

  • Page 31: Set Up Top And Bottom Printer Communication

    SECTION 2 ASSEMBLE/INSTALL PRINTER Set Up Top and Bottom Printer Communication Use the Printer Toolbox to select the following settings to allow the Top and Bottom Printers to synchronize and communicate. 1. Open the Printer Toolbox. 2. Open the Service Menus. (Enter the password to open).

  • Page 32: Install Ink Tanks

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Ink Tanks Printer uses one Printhead Cartridge and five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). 1. Open Printer Toolbox. Ink Tank Levels information (Top Row is Top Printer, Bottom Row is Duplex Printer) appears on left side corner of System Status window.
  • Page 33 SECTION 2 ASSEMBLE/INSTALL PRINTER 5. Insert Ink Tanks (labels up) into appropriate color slots [B]. Close three Ink Tank Latches. INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

  • Page 34: Install Printhead Cartridge

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Printhead Cartridge Printhead Cartridge is a delicate precision device. Handle with extreme care to avoid damage and issues that could degrade print quality. CAUTION  Use electrostatic discharge (ESD) protection when handling.  Hold Printhead Cartridge by handles ONLY. ...
  • Page 35 SECTION 2 ASSEMBLE/INSTALL PRINTER 2. [A] Carefully remove Printhead Cartridge from foil packaging. Tear foil at notch or cut the end with scissors. [B] Remove protective plastic cover. Hold Printhead by handle and unclip cover from Printhead. [C] Remove protective strip from Printhead Electrical Contacts.
  • Page 36 SECTION 2 ASSEMBLE/INSTALL PRINTER 4. Wet Printhead Surface [A]. (Ensures that Printhead will prime correctly.) Release and lift two latches at same time to raise Print Engine Clamshell. Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Close and latch Print Engine Clamshell.

  • Page 37: Removing Head Media Guide

    SECTION 2 ASSEMBLE/INSTALL PRINTER Removing Head Media Guide Remove Head Media Guide if primarily printing on thin, flat stock (that is, not printing large batches of envelopes) and are encountering print quality issues. Attachment is used to flatten envelope flaps for better print consistency. 1.

  • Page 38: Install/Remove Envelope Attachment Spacers

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install/Remove Envelope Attachment Spacers Install Envelope Attachment Spacers if you are printing large volumes of envelopes. Remove Spacers if you are primarily printing sheet stock. DO NOT use spacers without Envelope Attachment (Head Media Guide). Install: 1.

  • Page 39: Install Drop Tray Or Optional Conveyor

    SECTION 2 ASSEMBLE/INSTALL PRINTER Install Drop Tray or Optional Conveyor Position the optional Drop Tray or Conveyor for single or double-sided printing as shown below: Install Drop Tray For Single-sided Printing: 1. Lower Duplex Feeder [A]. 2. Position Drop Tray on top of Duplex Feeder as shown [B].
  • Page 40 SECTION 2 ASSEMBLE/INSTALL PRINTER Install Conveyor For Single-sided printing: 1. Lower Duplex Feeder [A]. 2. Make sure that the Conveyor Reversing Switch [B] (located under Conveyor) is set to Left-to- Right operation. 3. Install CDM-700 Conveyor Legs Kit on Conveyor so Conveyor will align properly with Printer.

  • Page 41: Setting Up Feed

    SECTION 2 ASSEMBLE/INSTALL PRINTER Setting up Feed Set up the Top Printer as you would normally (See Top Printer Operator Manual for correct procedure.) To set up the Duplex Printer for double-sided or single-sided printing: Double-sided Printing: 1. Duplex Feeder [A] is in the raised position and magnetically attached to the exit end of the Top Printer.

  • Page 42: Adjust Printer Alignment

    SECTION 2 ASSEMBLE/INSTALL PRINTER Adjust Printer Alignment Alignment between the Top and Bottom Printers' media paths is critical for accurate printing. While minor adjustments to media positioning can be made in the Printer Toolbox on the Printer Control Config screen or on the Layout Tab of the Printer Driver, it may be necessary to physically align the Print Engines' media paths.
  • Page 43 SECTION 2 ASSEMBLE/INSTALL PRINTER 4. Remove Locking Knob from one of the Media Guides on the Top Printer. 5. Screw the Locking Knob into the center hole in the Rear Transport Bracket [B]. 6. With the Print Engine pushed all the way into the cabinet, turn the Knob clockwise in small increments to push the Print Engine toward the Operator Side.

  • Page 44: Section 3 - Operating Printer

    SECTION 3 OPERATING PRINTER SECTION 3 – Operating Printer Once the Printer Driver is installed and Printhead is primed, you are ready to start printing. Set the Printer Driver as default driver. It is then accessible through your applications (such as Microsoft Word). Other types of applications and database management software will work in a similar manner when using this Driver.
  • Page 45 SECTION 3 OPERATING PRINTER To use Back Page: 1. Create a 2-page job (can be first 2 pages of a longer job – Back Page will be page 2). 2. Print job with the following settings: Check Back Page. Set number of copies as "2". Duplex Settings selected.

  • Page 46: Layout Tab

    SECTION 3 OPERATING PRINTER Layout Tab Layout allows you change how document prints without changing original document.  Resizing – Specify Original Size or Custom Resize: Resizes original as a % of normal size. Printer prints document in size you selected regardless of paper size selected.
  • Page 47 SECTION 3 OPERATING PRINTER Using Layout Tab Printing Adjustments Image Position – Left Adjustment moves image area away (-3mm left to +200mm right) from left edge of media. Top Adjustment moves image up or down (-5mm up to +200mm down) from top left corner of media used.

  • Page 48: Color Tab

    SECTION 3 OPERATING PRINTER Color Tab Color is used to adjust the color output of the Printer. Use the sliders to adjust Color Tone, Brightness and Saturation. The C, M, Y, K sliders adjust individual colors. Use Defaults to reset to 0 settings. Import/Export Tab Import/Export is used to preserve any custom Media Sizes, Watermarks and/or Print Settings you may have...

  • Page 49: Services Tab

    SECTION 3 OPERATING PRINTER Services Tab Services allows you to:  Print Configuration Page – Prints out current configuration of Printer including current Firmware Version, Network Connection, Printer Serial Number and more.  Print Colorbar Page – Prints type and color bands to check print quality.

  • Page 50: Using Duplex Printer Toolbox

    SECTION 3 OPERATING PRINTER Using Duplex Printer Toolbox Once Printer Driver is installed, you can access the Duplex Printer Toolbox. You can check Printer status, monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on both Top and Duplex Printers from your computer.

  • Page 51: System Status

    SECTION 3 OPERATING PRINTER System Status This screen opens when you access the Toolbox. It provides information about both Printers. Left side: Status Indicator shows Printer activity as ONLINE, ERROR, MAINTENANCE, PRINTING or PAUSED. The gray box (below Status Indicator) shows the name of the job being processed.

  • Page 52: User Interface

    SECTION 3 OPERATING PRINTER User Interface SET-UP SETTINGS: Adjust automated service and cleaning intervals, adjust feeder speed for a job, manually set gap between pieces and adjust Printer for pre-printed media. KWS Setting – (Keep Wet Spitting) Keeps Printhead hydrated while running a job. Select from 3 settings: None, Light (default), Heavy, to determine how much ink will “spit”...

  • Page 53: Ink Usage

    SECTION 3 OPERATING PRINTER FIRMWARE DOWNLOAD: Get the latest version of firmware for your Printer. Two types of firmware files are normally provided: “.bin” files and “.fbf” files. “.fbf” files are loaded using the Printer Toolbox. NOTE: Using the “.fbf” file procedure is an alternative method for downloading firmware.

  • Page 54: Service Menus

    SECTION 3 OPERATING PRINTER JOB COST SETTINGS – Enter your ink cost and printhead cost and media size preference (inches or mm). Set a minimum of at least 100 pcs. to ensure a large enough sample size. Click “Submit”. In Ink Estimation Mode, this feature estimates per page cost and job cost without printing job.
  • Page 55 SECTION 3 OPERATING PRINTER Network Configuration Permits you to view, enter or change settings to connect Printer to your network. Network Connection Set Up: NOTE: If Top Printer is connected to a computer via USB, skip to Step 2. If the Top Printer is connected to a network via the Ethernet Port, see Step 1 below.
  • Page 56 SECTION 3 OPERATING PRINTER Scan Sensors Provides status and log on Sensors located throughout both Printers. (See chart at right.) Click “Stop” button to stop scanning or click out of “Scan Sensors”. SENSOR DESCRIPTION Entry Sensor Interrupted (media present) = 0-60 (Paper Path Entry) Uninterrupted (no media) = 255 Blackmark Sensor...

  • Page 57: Maintenance Drop-Down

    SECTION 3 OPERATING PRINTER Maintenance Drop-Down Perform maintenance tasks. Select drop-down menu for Top Unit or Bottom Unit. Circulate Ink – Purges air from lines and primes system after replacing Ink Tanks or Printhead Cartridge. Quick Clean Printhead – Circulates ink; wipes and cleans Printhead Cartridge.

  • Page 58: Print Drop-Down

    SECTION 3 OPERATING PRINTER Print Drop-Down Print various reports and Printer tests. Each printout displays information about both Printers. Print Setup – Prints a printing pattern used for positioning image on the page. (Duplex Printer: the same page is printed on both units to help align top and bottom Printers.) Print Configuration –...

  • Page 59: Updating Firmware Using ".Bin" Files

    SECTION 3 OPERATING PRINTER Updating Firmware using “.bin” Files Get latest version of firmware for your Printer. NOTE: Use this procedure to update firmware AFTER you have updated the Printer Driver. Printer Driver update procedure is included with an “Update Package”...

  • Page 60: Section 4 - Maintenance

    SECTION 4 MAINTENANCE SECTION 4 – Maintenance General, periodic maintenance is needed to keep Printer in good working order. This section covers how to care for Ink Tanks, Printhead Cartridge, Service Station, and clear paper jams. Replacing Ink Tanks Replace Ink Tanks when ink runs out. 1.
  • Page 61 SECTION 4 MAINTENANCE 5. Slide new Ink Tanks (labels up) into appropriate color slots [B]. Close three Ink Tank Latches. INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

  • Page 62: Cleaning Ink Tank Contacts

    SECTION 4 MAINTENANCE Cleaning Ink Tank Contacts When reinstalling or replacing Ink Tanks, the Ink Level indicator in the Toolbox may not refresh. This may be due to a dirty Ink Tank Level Prism and/or QA Chip contacts on that Ink Tank(s). Clean contacts as follows: 1.
  • Page 63 SECTION 4 MAINTENANCE 4. Reinstall Ink Tank(s) (labels up), close Ink Tank Latch(es). Click “Continue” on Confirm screen. Click “Service” drop- down menu. Select “Bottom Unit” and “Refresh Ink Levels”. 5. Slide and latch Print Engine back into cabinet. Close Print Engine Access Door. Return Duplex Feeder to the double-sided printing position.

  • Page 64: Cleaning/Replacing Printhead Cartridge

    SECTION 4 MAINTENANCE Cleaning/Replacing Printhead Cartridge Cleaning Printhead is cleaned automatically each time Printer is turned on or when “Quick Clean Printhead” routine is performed. This can be found under Service Tab, “Quick Clean Printhead” in Printer Driver or “User Interface”...
  • Page 65 SECTION 4 MAINTENANCE Replace Printhead Cartridge 1. Open Duplex Toolbox. On the System Status screen, System Status information appears on the right side. 2. Lower Duplex Feeder. Open Print Engine Access Door on Duplex Printer. Unlatch and pull out Print Engine. Press Printhead Latch Release button [1].
  • Page 66 SECTION 4 MAINTENANCE 4. [A] Carefully remove Printhead Cartridge from foil packaging. Tear foil at notch or cut the end with scissors. [B] Remove protective plastic cover. Hold Printhead by handle and unclip cover from Printhead. [C] Remove protective strip from Printhead electrical contacts.
  • Page 67 SECTION 4 MAINTENANCE 6. Wet Printhead Surface [A]. (Ensures that Printhead will prime correctly.) Release and lift two latches at same time to raise Print Engine Clamshell. Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Close and latch the Print Engine Clamshell.

  • Page 68: Printhead Service Life

    SECTION 4 MAINTENANCE Printhead Storage Store and transport cartridge as indicated by “this side up” arrow symbol on packaging. Cartridge and ink supply must be within operating temperature range before attempting to prime cartridge with ink and starting to print. When stored at temperatures below operating range, it may take up to 3 hours for a cartridge in its packaging to reach operating temperature.
  • Page 69 SECTION 4 MAINTENANCE Return Procedure: 1. Verify eligibility for return. Check page count printed by this Printhead, if page total is more than 40,000 pages, replacement policy does not apply. NOTE: This is NOT Printer page count. Make sure Printer is powered up and connected via USB or network.

  • Page 70: Replacing Service Station

    SECTION 4 MAINTENANCE Replacing Service Station Service Station [A] (located above Ink Tank Station) cleans Printhead Cartridge of excess ink and debris, keeps Printhead hydrated and protected when not in use, captures ink used to keep nozzles clear, and acts as a base to support media during printing.
  • Page 71 SECTION 4 MAINTENANCE 3. Carefully slide Service Station out of Service Station port. NOTE: DO NOT pull Service Station all the way out until you disconnect Ribbon Cable. USEFUL TIP: Place an absorbent towel under Service Station before you remove it to catch any drips or leaks. 4.
  • Page 72 SECTION 4 MAINTENANCE 6. Slide Latch open on Service Station Circuit Board. 7. [1] Plug Ribbon Connector (blue side up) into space under Latch. [2] Close Latch. 8. [1] Slide Service Station into Service Station port until it touches bar. Align with tracks along sides and Guide on Service Station dock floor.
  • Page 73 SECTION 4 MAINTENANCE 9. GENTLY push Service Station while turning large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station Roller and pull it in. Once Service Station starts moving, stop turning gear. 10. Power up unit. Open Toolbox. Click “Service” drop-down menu.

  • Page 74: Replacing Ink Waste Tray

    SECTION 4 MAINTENANCE Replacing Ink Waste Tray Ink Waste Tray soaks up any excess ink that may drip from Print Engine during operation. After a period of time it may become saturated and need replacement. 1. Lower Duplex Feeder. Open Print Engine Access Door on Duplex Printer.

  • Page 75: Jams In Printer

    SECTION 4 MAINTENANCE Jams in Printer If a jam occurs, STOP the Printer. Some possible causes for jamming are: 1. Feeding more than one piece of media (double-feeding). 2. Damaged media, such as dog-eared (turned down corners). 3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for automated feeding is acceptable in Printer 4.

  • Page 76: Cleaning

    SECTION 4 MAINTENANCE Cleaning WARNING! PRINTER IS A PRECISION MACHINE. CLEAN REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT. Clean Printer regularly to remove accumulated paper dust and ink. Depending on types of media run, paper dust may accumulate inside Printer and on Transport.

  • Page 77: Print Engine

    SECTION 4 MAINTENANCE Print Engine Areas in Print Engine can become glazed with a buildup of dust, paper lint and accumulated ink and have to be cleaned regularly. Open Top Cover. Open Clamshell Assembly by releasing two latches. Use a vacuum to pick up any loose debris.

  • Page 78: Shipping Or Transporting Printer

    SECTION 4 MAINTENANCE Shipping or Transporting Printer If you have to ship or transport Printer for any reason, unit will have to be prepared. Once Printer is prepared, carefully package Printer, Printhead Cartridge, Service Station and Ink Tanks in original packaging. Deprime System 1.
  • Page 79 SECTION 4 MAINTENANCE Remove Service Station 1. Lower Duplex Feeder. Open Print Engine Access Door on Duplex Printer. Unlatch and pull out Print Engine. Release two latches and open Print Engine Clamshell. (Service Station will not fully eject with Clamshell closed.) 2.
  • Page 80 SECTION 4 MAINTENANCE 4. Disconnect Ribbon Cable. Slide Latch open on Service Station Circuit Board to release Ribbon Cable. Remove Service Station. Remove Ink Tanks 1. Lower Duplex Feeder. Open Print Engine Access Door. Unlatch and pull out Print Engine. Open three Latches [A] and pull Ink Tank(s) out of Printer.
  • Page 81 SECTION 4 MAINTENANCE Install Transport Locks 1. Remove the Non-operator Side Cover. (6 screws.) 2. Install 2 screws to secure the Print Engine Support Bracket [A]. 3. Open Print Engine Access Door. Install 4 screws to secure Transport Locking Bracket [B] to Frame (Under Handle).

  • Page 82: Section 5 - Troubleshooting Guide

    SECTION 5 TROUBLESHOOTING SECTION 5 – Troubleshooting Guide Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer. We tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and has an adequate supply of ink before attempting to troubleshoot any problem.

  • Page 83: Printer

    SECTION 5 TROUBLESHOOTING Printer CONDITION PROBLEM SOLUTION Ink Tank installed, no Ink Ink Tank contacts dirty, Remove Ink Tank(s). Level indication in Toolbox preventing Printer/Ink Tank Clean prism and QA Chip contacts, communication. see Maintenance, Cleaning Ink Tank Contacts. Extra lines; losing data Database problem.

  • Page 84: Errors And Warnings

    SECTION 5 TROUBLESHOOTING Errors and Warnings Printer Alert Window Messages Messages sent from Driver and displayed on PC screen in a small popup window. MESSAGE SOLUTION Wait until message disappears. Printer will start printing your job once Cleaning in Progress cleaning process is complete.

  • Page 85: Toolbox System Status Messages

    SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Valid for printers with firmware version 14.3 or higher installed.) Use the Duplex Toolbox System Status screen to quickly determine and locate a problem in the Printers. Status Indicator shows ERROR shows in red box. Printer Graphic Icon highlights which Printer and system is affected. The System Status information on the right displays the basic problem (in red) and which of the two Printers (Top or Bottom) is affected.
  • Page 86 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION Indicates that Verify that Clamshell is closed “Clamshell” is open. and securely latched on both sides. Make sure that Clamshell Sensor cable switch (located on opposite side) unplugged P202. is activated by Clamshell Lever.
  • Page 87 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION Ink Tank(s) missing or Insert missing Ink Tank(s) or pop not recognized Ink Tank in and out to improve (obtained from an connection. unauthorized reseller). Clear error using “Refresh Ink If correct ink, check Levels”...
  • Page 88 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION Mechanical error Using Scan Sensors page in Toolbox, perform toggle test on One of Printer's Sensor responsible for mechanical registration of failed mechanical components was not component position. properly registered at ERROR on System Status screen.
  • Page 89 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION No Printhead installed If Printer was just powered on, or Printhead not wait a minute; error may clear making proper by itself. connections. Install Printhead Cartridge. J2001 cable Remove and reinstall Printhead.

  • Page 90: Appendices

    Single-Side Mode: 48" L x 54.5" H x 21.5" W (122 cm x 138.4 cm x 54.6 cm) M1: 75 lbs. (34 kg) WEIGHT M1DX: 72 lbs. (32.6 kg) M1DX (w/M1 mounted): 147 lbs. (66.6 kg) ELECTRICAL 115-240 VAC, 50/60 Hz ® Memjet...

  • Page 91: Appendix B - Supplies And Optional Hardware

    APPENDICES Appendix B – Supplies and Optional Hardware The following supply items and optional hardware are available from your Astro Machine Distributor: SUPPLIES Black Ink Tank 123-2412 Cyan Ink Tank 123-2413 Magenta Ink Tank 123-2414 Yellow Ink Tank 123-2415 OPTIONAL HARDWARE Conveyor/Stacker CD/CDM-700 Conveyor Drop Tray (Left-to-Right)

  • Page 92: Index

    Import/Export Tab, Printer Driver ......42 Computer ............12 Indicators, M1 Control Panel Buttons ....... 5 Network ............. 12 Indicators, M1DX Control Panel Button ....6 Printers ............... 12 Indicators, Status ........... 1, 2 USB.............. 12, 17 Ink Revolvers ............. 3, 71 Control Panel Cleaning .............
  • Page 93 INDEX Printhead ............28 Ethernet Ports ............1 Top Printer ............11 Fuse ..............1 Transport Locks ..........75 Install M1 Adapter Feet ........10 Jams ..............69 Maintenance ............54 Jams, Media ............. 69 Media Profiles Chart .......... 39 Operating ............
  • Page 94 INDEX Receptacle, Power ............. 1 Transport Locks ........... 8, 75 Remove/Replace Troubleshooting ............. 76 Envelope Attachment ......... 31 Errors and Warnings .......... 78 Envelope Attachment Spacers ......32 Printer ..............77 Head Media Guide ..........31 Printhead ............76 Ink Tanks ............. 54, 74 Ink Waste Tray ...........

  • Page 95: Printer Maintenance Schedule

    PRINTER MAINTENANCE SCHEDULE General, periodic maintenance is needed to keep Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance. Maintenance Supplies &...
  • Page 97 Copyright © 2016 ASTRO MACHINE CORP. Elk Grove Village, IL 60007 09/22/2016 Part Number: 200-M1DX...

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