Error And Maintenance Messages - Brother MFC-J6930DW Reference Manual

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
If the Touchscreen displays errors and your Android
touch your device to the NFC symbol on the control panel to access the Brother Solutions
Center and browse the latest FAQs from your device. (Your mobile telephone provider's
message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
to On.
Error Message
Black and White
Print Only
Replace ink.
BT Call Sign On
Cannot Detect
Action
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
BT Call Sign is set to On. You cannot change the Receive Mode from
Manual to another mode.
Set BT Call Sign to Off.
For more information, see the Online User's Guide: Enable the
Machine to Work with BT Call Sign (with Your External Telephone
only).
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Remove the used ink cartridge and install a new one.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Slowly turn the ink cartridge so that the ink supply port is pointing
downwards, and then reinstall the cartridge.
™
device supports the NFC feature,
™
device are set
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