Brother MFC-J5330DW Basic User's Manual
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Brother MFC-J5330DW Basic User's Manual

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Basic User's Guide
MFC-J5330DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals

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  • Page 1 Basic User's Guide MFC-J5330DW Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at...
  • Page 2 Register your product online at www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: • may serve as confirmation of the purchase date of your product if you lose your receipt;...
  • Page 3 FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
  • Page 4 Ordering Accessories and Supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
  • Page 5 PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR...
  • Page 6 Manual Feed Slot Mobile Connect The Manual Feed Slot is a single-sheet Use Brother iPrint&Scan to check the bypass tray. Use this slot to load special print machine status and access various functions media, one sheet at a time. This slot also from mobile devices.
  • Page 7 Mobile Print/Scan Guide This Guide provides useful information about for Brother iPrint&Scan printing from your mobile device, and scanning from your Brother machine to your ® mobile device when connected to a Wi-Fi network. Visit solutions.brother.com/manuals.
  • Page 8 Basic User's Guide Print from your computer (Windows Macintosh) Print photos from a USB flash drive Basic User's Guide Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using mobile functions Online User's Guide Print data downloaded from a cloud...
  • Page 9 To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals. ® (Windows You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on ®...
  • Page 10 Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com • Provides several ways to search • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice. viii...
  • Page 11 • The screens in this User's Guide are for illustration purposes only and may differ from the actual screens. For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

  • Page 12: Table Of Contents

    Copy ........................22 Copy a Document ....................22 Other Copy Options....................22 Scan........................23 Before Scanning ......................23 ® Scan from Your Computer (Windows ) ..............23 ® Scan Using ControlCenter4 Advanced Mode (Windows ) ......23 Scan Using the Scan Button on Your Brother Machine...........24...
  • Page 13 Receive Faxes on Your Computer (Windows only) ........33 Routine Maintenance ..................34 Clean the Scanner....................34 Check the Print Quality....................34 Check the Print Alignment from Your Brother Machine ...........36 Troubleshooting ....................37 Identify the Problem....................37 Error and Maintenance Messages................38 Transfer Your Faxes or Fax Journal Report...........43 Troubleshooting for Wireless LAN setup ..............45...
  • Page 14 Appendix ......................62 Enter Text on Your Brother Machine................62 Check the Machine Information................62 Reset Your Brother Machine ...................63 Reset Functions Overview................63 Supply Specifications ....................64 Index ........................65...

  • Page 15: General Information

    General Information Control Panel Overview 1. Touchscreen Liquid Crystal Display (LCD) Access menus and options by pressing them on the Touchscreen. Adjust the angle of the control panel by lifting it. 2. Menu buttons (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen.
  • Page 16 4. LED Power Indicator The LED lights up depending on the machine’s power status. When the machine is in Sleep Mode, the LED blinks. Power On/Off Press to turn on the machine. Press and hold down to turn off the machine. The Touchscreen will display [Shutting Down] and will stay on for a few seconds before turning itself off.

  • Page 17: Touchscreen Lcd Overview

    Touchscreen LCD Home Screen 3 Overview There are three Home screens that you can access by pressing d or c. From the Home screens, you can access Shortcuts, Wi‑Fi setup, Settings and Ink levels screens. Home Screen 1 Home Screen 3 provides access to [LGR Copy Shortcuts].
  • Page 18 Wireless Status • [Web] Each icon in the following table shows the wireless network status: Press to connect the Brother machine to an Internet service. Your machine is not connected to For more information, see the Online the wireless access point.
  • Page 19 8. [Stored Faxes:] 10. Warning icon [Stored Faxes] displays how many The warning icon appears when there received faxes are in the machine's is an error or maintenance message; memory. press to view the details, and then Press to print the faxes. press to return to Ready mode.

  • Page 20: New Information From Brother

    Access Brother Utilities New Information from Brother ® (Windows New information from Brother appears in the Brother Utilities is an application launcher information bar when the notification settings that offers convenient access to all Brother such as [Message from Brother] and applications installed on your computer.

  • Page 21: Uninstall The Brother Software And Drivers (Windows ® )

    Select your machine. Select the operation you want to use. Uninstall the Brother Software and Drivers ® (Windows Launch (Brother Utilities). Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

  • Page 22: Paper Handling

    Paper Handling Load Paper Loading Paper Overview Load the paper in the paper tray as follows. Fan the stack of paper well. The paper size determines the orientation when loading paper. Tray #1 How to Load Paper Letter ♦ Landscape orientation Adjust the paper A4 ♦...
  • Page 23 How to Load Paper Manual Feed Slot Letter Landscape orientation Executive Adjust the manual feed slot paper guides. Ledger Legal Portrait orientation Folio Mexico Legal Adjust the manual feed India Legal slot paper guides. Photo Photo L Photo 2L Index card Envelopes ♦...

  • Page 24: Load Letter Or A4 Size Paper In Tray #1

    Load Letter or A4 Size Paper in Tray #1 • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
  • Page 25 Make sure the paper length guide (1) Replace the tray top cover. touches the edges of the paper. Slowly push the paper tray completely into the machine. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper guides touch the edges of the paper.

  • Page 26: Load Ledger, Legal, Or A3 Size Paper In Tray #1

    Load Ledger, Legal, or A3 Size Paper in Tray #1 • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
  • Page 27 Fan the stack of paper well to avoid Gently adjust the paper width guides (1) paper jams and misfeeds. to fit the paper. Make sure the paper guides touch the edges of the paper. Always make sure the paper is not curled or wrinkled.

  • Page 28: Load Paper In The Manual Feed Slot

    Slowly push the paper tray completely Load Paper in the Manual into the machine. Feed Slot Load special print media in this slot, one sheet at a time. IMPORTANT • DO NOT load more than one sheet of paper in the manual feed slot at any time. Pull out the paper support (1) until it Doing this may cause a paper jam.
  • Page 29 Slide the manual feed slot paper guides Read the instruction displayed on the to fit the envelope width that you are LCD, and then press [OK]. using. Portrait orientation Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

  • Page 30: Change The Paper Size And Paper Type

    Change the Paper Size Change the Check and Paper Type Paper Size Setting Set the Paper Size and Paper Type settings If the Check Paper setting is set to [On] and for the paper tray. you pull the paper tray out of the machine, the LCD displays a message asking if you want to change the Paper Size and Paper Type •...

  • Page 31: Recommended Print Media

    Load Documents Media Load Documents in the Automatic Document Feeder For the best print quality, we recommend using the Brother paper listed in the table. (ADF) Brother paper The ADF can hold multiple pages and feeds each sheet individually. Paper Type...

  • Page 32: Load Documents On The Scanner Glass

    Adjust the paper guides (1) to fit the IMPORTANT document size. DO NOT leave any documents on the scanner glass. If you do this, the ADF may jam. Load Documents on the Scanner Glass Use the scanner glass to fax, copy, or scan one page at a time.
  • Page 33 IMPORTANT If you are scanning a book or thick document, DO NOT slam or press on the document cover.

  • Page 34: Print

    Before attempting any printing operation, printing properties or preferences button to confirm the following: change the printer setting. • Make sure you have installed the Brother software and drivers. Print on Both Sides of the Paper • For USB or network cable users: Make...

  • Page 35: Print Photos Directly From A Usb Flash Drive

    Print Photos Directly Press [OK]. from a USB Flash Drive Read and confirm the displayed list of options. Preview and Print Photos from a USB Flash Drive To change the print settings, press [Print Settings]. Preview your photos on the LCD before you When finished, press [OK].

  • Page 36: Copy

    Copy Copy a Document Press to change the copy settings for the next copy only. When finished, press [OK]. Make sure you have loaded the correct size paper in the paper tray. After you have finished choosing new options, you can save them by pressing Load your document.

  • Page 37: Scan

    Open. Before attempting to scan, confirm the following: Click the Scan tab. • Make sure you have installed the Brother software and drivers. • For USB or network cable users: Make sure the interface cable is inserted correctly.

  • Page 38: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan The machine starts scanning. If using the machine's scanner glass, follow the Button on Your Brother LCD instructions to complete the scanning job. Machine Scan Using the Scan Button on the Machine Use the Scan button on the machine to make temporary changes to the scan settings.

  • Page 39: Fax

    Press Set the machine's Station ID if you want the date and time to appear on each fax you Related Information send. • Enter Text on Your Brother Machine on NOTE page 62 (USA only) Telephone Line Interference/ The Telephone Consumer Protection Act of...

  • Page 40: Receive Modes Overview

    Receive Modes Overview • VoIP (Voice over IP) is a type of phone system that uses an Internet Some receive modes answer automatically connection, rather than a traditional ([Fax Only] and [Fax/Tel]). You may phone line. want to change the Ring Delay before using these modes.

  • Page 41: Choose The Correct Receive Mode

    Choose the Correct Receive Will you be using your Brother machine on the same line as your telephone? Mode • Do you want to receive voice calls and faxes automatically? The correct Receive Mode for you is determined by the external devices and...

  • Page 42: Set The F/T Ring Time (Pseudo/Double-Ring)

    [Settings] > [All Because the F/T ring is a setting only on your Settings] > [Fax] > [Setup Brother machine, extension and external Receive] > [Ring Delay]. telephones will not ring; however, you can still answer the machine's call on any telephone.

  • Page 43: Store Numbers

    Store Numbers Change or Delete Address Book Names or Numbers You can set up your machine to store fax numbers in the Address Book. Press [Fax] > [Address Book] If you lose electrical power, the Address Book numbers that are in the machine's >...

  • Page 44: Telephone Services And External Devices

    Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 45: Fax Using Your Machine

    Fax Using Your • [Caller ID History] (Select a number from the Caller ID history.) Machine Press [Call History] > [Caller ID History]. Send a Fax Select the number you want, and then press [Apply]. • [Address Book] (Select a number Load your document in the ADF or place from the Address Book.) it on the scanner glass.

  • Page 46: Fax Using Your Computer (Pc-Fax)

    Fax Using Your more support. Computer (PC-FAX) Send Faxes from Your Computer The Brother PC-FAX feature lets you send a file, created in any application on your computer, as a standard fax and even attach a cover page. ® For Windows For more information, see the Online User's ®...

  • Page 47: Receive Faxes On Your Computer (Windows Only)

    FAX Receive software must be running on your computer. • Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your Brother machine is connected to your computer and turned on.

  • Page 48: Routine Maintenance

    Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colors and text appear or if text is missing on your printouts, the print Unplug the machine from the AC power head nozzles may be clogged. Print the Print outlet.
  • Page 49 If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again. If the print has not improved, contact Brother Customer Service.

  • Page 50: Check The Print Alignment From Your Brother Machine

    Check the Print Repeat this step for the rest of the patterns. Alignment from Your Brother Machine When the print alignment is not adjusted correctly, text looks blurry or crooked, like this. If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment.

  • Page 51: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.

  • Page 52: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. For more detailed information, see the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Error Message Action B&W Print Only...
  • Page 53 Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. Ink Absorber Pad The ink absorber box or flushing box must be replaced. Call Brother Full Customer Service or a Brother Authorized Service Center to have your machine serviced.
  • Page 54 Error Message Action Jam Front/Rear Remove the jammed paper. Jam Front See Related Information: Printer Jam or Paper Jam at the end of this section. Jam Rear If there is a repeat paper jam, try another paper jam clear operation. Jam Manual Feed Slot See Related Information: Remove Paper Scraps at the end of this...
  • Page 55 Error Message Action Out of Fax Memory Do one of the following: • Clear the data from the memory. To gain extra memory, you can turn off Memory Receive. For more information, see the Online User's Guide: Turn Off Memory Receive. •...
  • Page 56 Error Message Action Repetitive No Clean the paper pick-up rollers. Paper Fed For more information, see the Online User's Guide: Clean the Paper Pick-up Rollers. Repetitive Paper Remove any foreign objects and paper scraps in the machine. Jams See Related Information: Remove Paper Scraps at the end of this section.

  • Page 57: Transfer Your Faxes Or Fax Journal Report

    Error Message Action Unable to Scan XX Disconnect the machine from the power for several minutes, and then reconnect it. If you cannot print received faxes, transfer them to another fax machine or to your computer. For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.
  • Page 58 • [Unable to Scan XX] We recommend transferring your faxes to another fax machine or to your computer. You can also transfer the Fax Journal report to see if there are any faxes you must transfer. For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.

  • Page 59: Troubleshooting For Wireless Lan Setup

    • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. • Check that you are selecting the correct SSID (network name) and are entering the correct network key.

  • Page 60: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 61 • Change the LAN cable for a new one. • Use a different LAN port on your hub. • Make sure your machine's wired connection is on. For a wireless network connection: • Confirm your machine's wireless status on the LCD. Your machine is not connected to the wireless access point.

  • Page 62: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
  • Page 63 For more information, see the Online User's Guide: Correct the Paper Feed to Clear Vertical Lines. Related Information • Clean the Scanner on page 34 • Check the Print Quality on page 34 • Check the Print Alignment from Your Brother Machine on page 36...

  • Page 64: Fax And Telephone Problems

    Fax and Telephone Problems If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labeled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall jack. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 65: Troubleshooting For Other Fax Problems

    If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the telephone wall jack to your Brother machine’s LINE jack.
  • Page 66 Difficulties Suggestions Left and right margins Turn on Auto Reduction. are cut off or a single page is printed on two pages. Dialing does not work. Check all line cord connections. (No dial tone) Change Tone/Pulse setting. (Available only for some countries) Poor sending quality.

  • Page 67: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed in the Bottom of the ADF Unit Related Information • Error and Maintenance Messages on Remove any paper that is not jammed page 38 from the ADF. Document is Jammed in the Top of Lift the ADF document support, and remove the jammed paper.

  • Page 68: Printer Jam Or Paper Jam

    Pull the jammed document out to the Printer Jam or Paper Jam right. Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 38 Paper is Jammed in the Front of the Machine If the LCD displays the following paper jam messages, follow these steps: •...
  • Page 69 If your LCD error message was repeat If your LCD error message was repeat paper jam messages, for example paper jam messages, for example [Repeat Jam Front/Rear], lift the [Repeat Jam Front/Rear], do the paper support (1), and then pull it at an following: angle completely out of the machine as a.
  • Page 70 Using both hands, use the finger holds If your LCD error message was repeat on each side of the machine to lift the paper jam messages, for example scanner cover (1) into the open position. [Repeat Jam Front/Rear], move the print head (if necessary) to take out any paper remaining in this area.
  • Page 71 If your LCD error message was [Jam IMPORTANT Front/Rear] or [Repeat Jam Front/Rear], do the following: • If the print head is in the right corner as a. Open the Jam Clear Cover (1) at the shown in the illustration, you cannot move back of the machine.
  • Page 72 paper and slowly pull it out of the If there is a repeat paper jam, a small machine. piece of paper may be stuck in the machine. See Related Information: Remove Paper Scraps. Related Information • Error and Maintenance Messages on page 38 •...
  • Page 73 a. Open the Jam Clear Cover (1) at the the jammed paper out of the manual back of the machine. feed slot. b. Slowly pull the jammed paper out of the machine. Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.
  • Page 74 IMPORTANT If your LCD error message was repeat paper jam messages, for example [Repeat Jam Rear], move the print • If the print head is in the right corner as head (if necessary) to take out any paper shown in the illustration, you cannot move remaining in this area.

  • Page 75: Remove Paper Scraps

    Slowly push Tray #1 completely into the During the procedure, you must load the machine. Maintenance sheet (included with your machine) in Landscape orientation in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of Letter or A4 size thicker paper, such as glossy paper.) Reconnect the power cord.

  • Page 76: Appendix

    When you need to enter text on your Brother Related Information machine, a keyboard will appear on the • Set Your Station ID on page 25 Touchscreen.

  • Page 77: Reset Your Brother Machine

    Settings] > [Initial Setup] > set at the factory. [Reset]. Brother strongly recommends you perform this operation when you dispose of the Press the reset option you want to use. machine. Unplug the interface cable before you...

  • Page 78: Supply Specifications

    For more information about replacement supplies, visit us at www.brother.com/pageyield What is Innobella is a range of genuine supplies offered by Brother. The name Innobella? "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful"...

  • Page 79: Index

    53 setting up.........29 paper..........54 ADF (automatic document feeder)..17 Automatic fax receive........26 Manual receive..........26 Brother Brother numbers.........i Customer Service.......i Paper FAQs (Frequently Asked Questions)..i check paper setting......16 product support........i how to load ........8 service centers........i Print............. 20 alignment check......
  • Page 80 Voice Mail..........30 VoIP systems......... 25, 30 Warranty is in the box Notice of disclaimer ......iii Wireless LAN report......45...
  • Page 81 Visit us on the World Wide Web www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper...

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