Warranty Information - Bike Friday Silk User Manual

Warranty Information

PERSONAL NOTES
This warranty is expressly limited to the repair or replacement of
Your Free Notebook page:
the defective frame, fork, or defective part at the discretion of
Green Gear Cycling. This is the sole remedy of the warranty. This
warranty applies only to the original owner and is not transfer-
able.
Claims must be made through Green Gear Cycling or an autho-
rized dealer. Proof of purchase is required. This warranty covers
bicycles and components purchased outside of the United States
only if purchased through an authorized Green Gear Cycling
dealer.
This warranty does not cover normal wear and tear, improper
assembly or maintenance, or installation of parts or accessories
not originally intended or compatible with the bicycle as sold.
Under no circumstance shall Green Gear Cycling be responsible
for incidental or consequential damages.
This warranty gives you specific rights, and those rights may vary
from place to place. This warranty does not affect the statutory
rights of the consumer. The 30-day money back guarantee and
warranty apply to bicycles and parts purchased directly from
Green Gear Cycling, Inc., or from its authorized dealers. Except
as provided herein, this product is provided "as is" without any
additional WARRANTY of any kind, including the WARRANTY OF
MERCHANTABILITY and the WARRANTY of FITNESS FOR A PARTICU-
LAR PURPOSE, whether EXPRESSED or IMPLIED.
Pre-Owned Bike Guarantee
We at Green Gear Cycling, Inc. (Bike Friday) want you, the
customer, to be happy with your pre-owned bicycle. If for any
reason you are dissatisfied, you may return the bicycle to us for
a full refund, less shipping charges. This applies to the purchases
of pre-owned bicycles. In all cases, the return shipping charges
are your responsibility. To take advantage of this guaranty, you
must notify our service department (800.777.0258 / service@
bikefriday.com) within 30 calendar days of your intent to return
the bike, and we must receive it within 35 calendar days of
you taking delivery of the bike. We also accept returns on parts
within 30 days as long as the part is unused and undamaged. Pro-
cessing your refund usually takes 2-6 weeks from the time that
we receive back your returned item(s).
The sizing of the pre-owned bicycles are limited by their cur-
rent construction. Bike Friday will, as part of the purchase price,
replace the stem if necessary or allow for an upgrade to the "fit
stem" program for a more exacting fit. No other modification
to a pre-owned frame (including SatRday boom) is allowed. Any
future corrections to the sizing will be borne by the purchaser.
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www.bikefriday.com 800-777-0258 • +1-541-687-0487 800-777-0258 • +1-541-687-0487 www.bikefriday.com