Dymo MobileLabeler User Manual page 22

Bluetooth Connection
Many connection issues can be resolved quickly by disconnecting the power
adapter, and removing and reinserting the battery.
For safety, all cables must be disconnected when handling the LiPO battery.
Problem
Label maker status is Not
connected or does not
appear in the printer list in the
DYMO Connect mobile app
Paired label maker will not
connect in my device's
Bluetooth settings
Authentication error
If you need further assistance, visit the Support section of the DYMO Web site at
http://support.dymo.com.
17 DYMO MobileLabeler
User Guide
Solution

Make sure the label maker power is turned on.

Make sure the label maker is paired in your device's
settings.

Quit DYMO Connect and restart the app.

Make sure the label maker power is turned on.

Unpair the label maker from your mobile device and
then pair again:
iOS
• Tap DYMO ML xxxx and tap Forget this device.
Android
• Tap DYMO ML xxxx and tap Unpair.
Perform a hard restart of the label maker.
Turn off the label maker.
1
Disconnect the power adapter and remove the battery.
2
Reinsert the battery and reconnect the power adapter.
3
Turn the label maker on.
4