Medisana 52345 Instruction Manual page 70

GB 10 Miscellaneous
10.1 FAQ
NOTE
More, actual FAQ (Frequently Asked Questions) can be found in the
Internet: www.medisana.com/SBM, tab "FAQ".
The interaction with the camera resp. the camera control are working very slowly
only - what is the problem?
The network bandwith is important for the possible connection speed. The bandwith for
videos of size 640x480@10 fps should be at least between 4 and 5 Mbits and for videos
of size 320x240@30 fps between 1.2 and 1.6 Mbits. Does your network provide lower
bandwith rates, the working speed will decrease remarkably.
After unlocking my Apple device, the camera view cannot be loaded correctly,
although I had a good connection before automatic lock was activated.
What should I do?
Set the time for Auto-Lock in the general settings of your Apple device to "NEVER", if
you plan a constant surveillance. Alternatively you may close the app after your view.
For a new view, restart the app.
The camera has been found by the software, but I cannot access the device.
What could be the cause for this?
In case the IP address of the camera and the PC are not within the same range in the
network, you need to adapt it. The range of the network is identified by the first 3 num-
ber sets of the IP address. E.g. if the IP address of the PC is 192.168.0.100, the camera
can only be accessed within the range of 192.168.0.1 to 192.168.0.255 properly.
The camera can be accessed through a public IP address, but not through the
manufacturer's domain.
Make sure, the DNS settings of the camera and the PC are consistent. Please observe
the example below - the DNS needs to be identical.
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