Troubleshooting; Common Solutions - Bose SOUNDLINK COLOR II Owner's Manual

Common solutions

Solve common problems by following the recommended solutions.
Problem
Battery won't
charge
No power
(battery)
Speaker won't
pair with mobile
device
Speaker won't pair
with NFC
No sound
What to do
• Secure the ends of the USB charging cable.
• Connect the USB charging cable to a different USB port.
• Use a different USB cable.
• Use a different wall charger.
• Battery may be in protection mode or discharged. Plug the USB charging
cable into a USB wall charger or computer that is powered on.
• Check the battery indicator: Press and hold
battery indicator.
• On your mobile device:
– Turn the Bluetooth® feature off and then on.
– Remove your Bose SoundLink speaker from the Bluetooth list on your
device. Pair again.
• Move your device closer to your speaker and away from any interference
or obstructions.
• Pair a different device (see page 14).
• Clear your speaker's pairing list: Press and hold for 10 seconds. Delete
your Bose SoundLink speaker from the Bluetooth list on your device. Pair
again.
• Reset your speaker (see page 27).
• Make sure your device supports Bluetooth pairing via NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your device to the top of your
speaker.
• Use Bluetooth to pair your device (see page 14).
• Power on your speaker and charge the battery.
• Increase the volume on your speaker, your mobile device and music
source.
• Press to hear the connected device. Make sure you are using the correct
device.
• Move your device closer to your speaker and away from any interference
or obstructions.
• Use a different music source.
• Pair a different mobile device (see page 14).
• If two devices are connected, pause your other device first.
• If two devices are connected, move the devices within range of your
speaker (30 ft. or 10 m).
T R O U B L E S H O O T I N G
while checking the
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