Avermedia TD310 Quick Installation Manual page 7

customer may retrieve the product after the repair or replacement process has been completed. Should
the customer fail to collect the product, the company will handle the product as it sees fit without
incurring any liability.
b. Mail-In Service
According to "Mail-In Service," customers will be required to pay for their own products to be mailed to a
designated service center for repair or replacement, and all the risks are borne by the customer. After
the product has been repaired or replaced, AVerMedia will send the product back to the customer at
their own expense and bear all risks, except where otherwise specified by service dealers.
c. Customers' Two-Way Mail Service
According to "Customers' Two-Way Mail Service," customers will be required to pay for their own
product to be delivered to a designated service center for repair or replacement, and all the risks are
borne by the customer. After the product has been repaired or replaced, the product will be returned to
the customer, for which all delivery and other risks are borne by the customer. If the customer fails to
arrange for the return transport of the product, the company will handle the product as it sees fit without
incurring any liability.
No On-Site Service
AVerMedia and its distributor do not provide on-site service, including but not limited to, installation,
maintenance, instructing, troubleshooting problems, the usage of the product or the warranty service. In
the event that calling, updating software, or other means fail to resolve the issue, AVerMedia and its
distributor will arrange warranty service as specified under "Scope of Warranty Services (a)."
Limitation of Liability
AVerMedia accepts responsibility for the damage of loss of products only under the following
circumstances: when the company has a product in store or when a product is being transported by the
company.
If any information contained in the product (including confidential information, proprietary information, or
personal information) is missing or revealed, AVerMedia or its service dealers are without responsibility.
Under any circumstances, if the solutions proposed under the warranty have not fulfilled its basic
purpose, AVerMedia, its subsidiaries, suppliers, and dealers do not assume any burden of liability: (a)