Appendix Troubleshooting - Panduit DURA-MARK PTR2E User Manual

Appendix - Troubleshooting
Problem
No printer driver installed
for PTR2E.
POWER indicator does not
light GREEN when power
switch is turned to ON (1)
position.
POWER indicator lights
GREEN, but printer will not
print.
Printer appears to be
working (media is being fed
out), but nothing is printed.
Printing is faded or poor
quality.
Prints only partial label or
skips a label.
Printing stops and POWER
indicator lights ORANGE or
RED.
If you are unable to correct the problem, contact Panduit Technical
Service at 888-506-5400, ext. 7470.
16
Solution or Reason
1. If using PAN-MARK ™ Labeling Soft-
ware, install directly from program. Oth-
erwise, download driver from Panduit
web site at www.panduit.com.
1. Check power connections from A.C.
outlet to power supply to printer.
1. Check interface cable connections from
computer to printer.
1. Clean the print head with cleaning pen.
2. Check that the ribbon is properly in-
stalled.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
1. Perform AutoSense gap sensor
adjustment on page 12.
2. Label caught on print head.
3. Print head is not properly latched.
4. Possible software problem. Check the
printer memory configuration.
1. Perform AutoSense gap sensor adjust-
ment on page 12.
2. Possible problem with label stock. Use
only Panduit approved labels and tape.
3. Possible label jam.
4. Insufficient memory for label size.
Check the printer memory configura-
tion.
5. Possible software problem.