Solution - Samsung SCX-6545N Service Manual

4.2.2 Solution

The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, please call for service.
4.2.2.1 Paper feeding problems
Condition
Paper is jammed during
printing.
Paper sticks together.
Multiple sheets of paper do
not feed
Paper does not feed into
the machine.
The paper keeps jamming.
Transparencies stick
together in the paper exit.
Envelopes skew or fail to
feed correctly.
Service Manual
Alignment & Troubleshooting
Clear the paper jam.
• Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only one
type, size, and weight.
• If multiple sheets have caused a paper jam, clear the paper jam.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine.
• If an original does not feed into the machine, the DADF rubber pad may
require to be replaced. .
• There is too much paper in the tray. Remove excess paper from the tray. If
you are printing on special materials, use the multi-purpose tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine.
• There may be debris inside the machine. Open the front cover and remove
the debris.
• If an original does not feed into the machine, the DADF rubber pad may
require to be replaced.
Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.
Ensure that the paper guides are against both sides of the envelopes.
4-102
Suggested solutions
Samsung Electronics