Printer Errors - JCM GEN5 Series Operation And Maintenance Manual

Troubleshooting

Printer Errors

Table A-4 lists possible GEN5 Printer Error Conditions and Corrective Actions.
Error
Paper Out
Printer does not detect paper.
Printer senses an internal error
due to connectivity or an interface
problem with the Thermal Print
Print Head
Head. This condition may occur
due to a cabling problem between
the Main Controller Board and the
Printer Engine.
Printer is operating outside of
allowable temperature range
specifications. If the operating
Temperature
environment ambient temperature
is equivalent to room temperature,
the error may be due to a hardware
problem.
Printer detects a Power Supply
Voltage outside of allowable range
Voltage
specifications. The error could be
due to improper cable connection.
The Selected Paper Type is
Indexed Paper, but the black Index
Mark is not detected within
approximately 10" of paper feeding
or printing. 
Missing Black
The error may occur due to the
Index Mark
paper being loaded in the wrong
direction (so that the black Index
Mark is rotated 180°) or due to an
incorrect paper type being loaded
into the printer.
Printer detects an error in the
Paper Jam
Paper Path for Presenting the
Ticket.
P/N 960-100940R_Rev. A
GEN5™ Series Printer
Table A-4 Printer Error Conditions
Description
Load paper correctly.
The Printer will remain in this condition until the power is cycled or the Unit
is reset. If the problem persists, the Printer may require service. Contact JCM
Customer Service for assistance.
The Printer will automatically resume operation after the detected Head
Temperature falls within allowable temperature range specifications.
The Printer will automatically resume operation after the Power Supply
Voltage is detected to be within range specifications (+21VDC to +25VDC).
Check the paper supply and orientation.
Open the Printer Head and inspect the Paper Path for a jammed Ticket.
A - 3
Corrective Action Required
© 2016, JCM American Corporation
Appendix A