Contact Info; Warranty Statement - Intense Cycles M9 PRO Owner's Manual

Contact Info

phone: (951)-296-9596
emails:
Customer Service | cs@intensecycles.com
General Info | info@intensecycles.com
Media, Marketing, Sponsorship | marketing@intensecycles.com
Intense Cycles USA
42380 rio nedo
Temecula, Ca. 92590
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Warranty statement:

1. All Intense Frames are under warranty for two years from the date of purchase
to the original owner only.
2. For warranty issues on Fox Shox call (800)Fox-Shox. Please note that Intense
does not warranty or repair shocks.
3. For warranty issues on CaneCreek headsets or shocks call 800-234-2725. Please
note that Intense does not warranty or repair shocks or headsets.
4. Your completed frame warranty card must be returned to Intense within 30
days of purchase to secure warranty coverage.
5. The warranty will not cover normal wear and tear, normal maintenance items,
damage, failure, accidents, crashing, abuse, mis-use, neglect, or any damage
caused by bicycle components.
6. Intense frames are not intended for use in stunt riding, ramp riding, hucking or
any similar activity.
8. Intense Cycles will not assume any shipping charges for warranties or repairs and
will not accept any frame(s) returned freight collect or without a return authoriza-
tion number (RA#).
9. Any repairs or modifications performed by anyone other than an authorized
Intense Cycles agent will void the warranty.
10. No cash refunds
11. No upgrades or trade-ins.
12. Although Intense Cycles assumes no responsibility for owner-induced dam-
age, we will repair damaged frames to the owner for a minimal charge.
13. Intense Cycles assumes no responsibility for bodily injury or frame damage
due to frame failure caused by abuse, neglect, misuse, or improper maintenance
or set up.
14. Frames purchased from U.S. dealers in countries with authorized Intense
international distribution will void the 2 year factory warranty.
NOTE: To handle a warranty or service claim, contact your local bike shop,
dealer/distributor. If none of these options work, contact Intense Cycles at
cs@intensecycles.com to get a return authorization number (RA#). Intense Cycles
WILL NOT ACCEPT any warranty or repair returns without an RA#.
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