Maintenance; Troubleshooting Guide; Need More Help - RCA DRC99731U User Manual

maintenance

Cleaning the Disc
A defective or soiled disc inserted into the unit can cause sound to
drop out during playback.
Handle the disc by holding its inner and outer edges.
• Do NOT touch the surface of the unlabeled side of the disc.
• Do NOT stick paper or tape on the surface.
• Do NOT expose the disc to direct sunlight or excessive heat.
• Clean the disc before playback. Wipe the disc from
the center outward with a cleaning cloth.
• NEVER use solvents such as benzine or alcohol to
clean the disc.
• Do NOT use irregular shaped discs (example: heart shaped,
octagonal, etc.).They may cause malfunctions.
Cleaning the Unit
• Be sure to turn the unit off and disconnect the car power adapter
before maintaining the unit.
• Wipe the unit with a dry soft cloth. If the surfaces are extremely
dirty, wipe clean with a cloth that has been dipped in a weak soap-
and-water solution and wrung out thoroughly, then wipe with a
dry cloth.
• Never use alcohol, benzine, thinner, cleaning fluid or other
chemicals. Do NOT use compressed air to remove dust.
Important Note
• Before transporting the unit, remove any disc from the disc
compartment.

Troubleshooting Guide

No power.
• Ensure the AC power adapter/car power adapter is connected.
• Make sure that the unit is turned on.
The remote control does not function.
• Make sure the infrared remote sensor is not blocked.
• Make sure the plastic sheet has been removed from the remote
control.
• Point the remote directly at the infrared remote sensor on the unit.
• Replace the battery in the remote control with a new one.
• Use remote control near the unit.
No sound or only a very low-level sound is heard.
• The volume control is located on the side of the unit – please try
adjusting this.
• Make sure ON mode was selected.
• Make sure the system is not paused. Press the
• The unit is in fast-forward or fast-reverse mode. Press the
button.
• Make sure the AUDIO/VIDEO output connections are correct.
• The DTS DVD cannot be decoded to have speaker output.
• The unit is too hot; shut off the unit for 30 minutes to cool it down.
No picture.
• The region number of the disc doesn't match the region number
of this unit.
The picture is not clear.
• The DVD is dirty. Gently clean the disc.
• The disc is scratched.
• Adjust the LCD's brightness and contrast using the VIDEO MODE
button on the remote control.
Loud hum or noise is heard.
• The plugs and jacks are dirty. Wipe them with a cloth slightly
moistened with alcohol.
• Clean the disc.
The disc does not play.
• There is no disc inside ("No Disc" appears on the screen).
• Insert the disc correctly with the playback side facing down.
• Clean the disc.
• A non-NTSC disc has been inserted. The unit and disc region
number are incompatible.
• Condensation may have formed inside the unit due to a sudden
change in temperature. Wait about an hour for it to clear and try
again.
No sound is input from the HDMI IN.
• Check the connection between this unit and the HDMI IN jack of
other equipment.
• See if your TV supports this 480p/720p/1080i/1080p DVD system.
• Make sure your TV supports HDCP (High Bandwidth Digital
Content Protection).
Specifications and external appearance are subject to change
without notice.

Need More Help?

Please visit online help at
http://www.RCAav.com
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