Philips LC4.3E Service Manual page 12

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EN 12 5. LC4.3E AB
How to Exit
Switch the set to STANDBY by pressing the mains button on
the remote control transmitter or the television set.
If you turn the television set "off" by removing the mains (i.e.,
unplugging the television) without using the mains button, the
television set will remain in SAM when mains is re-applied, and
the error buffer is not cleared.
5.2.3 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Enter
To enter CSM, press the following key sequence on the remote
control transmitter: "123654" (do not allow the display to time
out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear:
1 00035 LC4XEP1 1.08/S4XGVX 1.10 CSM
2 CODES 0 0 0 0 0
3 OP 000 057 140 032 120 128 000
4
5
6 NOT TUNED
7 PAL
8 STEREO
9 CO 50 CL 50 BR 50
0 AVL Off
Figure 5-4 CSM menu
Menu Explanation
1. Indication of the decimal value of the operation hours
counter, Software identification of the main microprocessor
(see "Service Default or Alignment Mode" for an
explanation), and the service mode (CSM = Customer
Service Mode).
2. Displays the last five errors detected in the error code
buffer.
3. Displays the option bytes.
4. Displays the type number version of the set.
5. Reserved item for P3C call centres (AKBS stands for
Advanced Knowledge Base System).
6. Indicates the television is receiving an "IDENT" signal on
the selected source. If no "IDENT" signal is detected, the
display will read "NOT TUNED"
7. Displays the detected Colour system (e.g. PAL/NTSC).
8. Displays the detected Audio (e.g. stereo/mono).
9. Displays the picture setting information.
10. Displays the sound setting information.
Service Modes, Error Codes, and Fault Finding
5.2.4
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How to Exit
To exit CSM, use one of the following methods:
• Press the MENU, STATUS/EXIT, or POWER button on the
remote control transmitter.
• Press the POWER button on the television set.
Digital Customer Service Mode (DCSM)
Purpose
The Digital Customer Service Mode shows error codes and
information on the IBO Zapper module operation settings. The
call centre can instruct the customer to activate DCSM by
telephone and read off the information displayed. This helps
the call centre to diagnose problems and failures in the IBO
Zapper module before making a service call.
The DCSM is a read-only mode; therefore, modifications are
not possible in this mode.
How to activate
To activate the DCSM, put the television in its digital mode (via
the A/D button on the remote control).
1. Press the "Digital" Menu button on the remote control to
activate the digital user menu ("Setup").
2. Activate the "Information" sub menu ( via the "down" and
"right" cursor buttons).
3. In the "Information" sub menu, press the following buttons
on the remote control to activate the DCSM:
"GREEN RED YELLOW 9 7 5 9". Then, the "Service menu"
will appear (see figures below).
Menu explanation
Figure 5-5 DCSM menu - 1
Figure 5-6 DCSM menu - 2
It`s Free
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