Getting Support; Support Through Remote Management - Samsung UN40J5300AG E-Manual

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

MENU > Support > Remote Management
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your
TV remotely. You will need to read and agree to the service agreement before using this feature. A
Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features
are only available when your TV is connected to the Internet.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
●
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset your TV
●
Install recommended firmware updates
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