Getting Support; Getting Support Through Remote Management - Samsung un55j6500AK E-Manual

Getting Support

Getting support through Remote Management

MENU Support
You can use this feature to let Samsung Electronics diagnose your TV remotely, when you need
assistance with your TV. You will need to read and agree to the service agreement before using this
feature.
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This feature is only available when your TV is connected to the Internet.
Getting remote support
You can get one-on-one support offered by a Samsung Remote Support service technician who can
do the followings remotely.
●
Diagnose your TV
●
Adjust the TV settings for you
●
Reset your TV to its factory settings.
●
Install recommended firmware updates
Remote Management
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