HP Stream Laptop PC 14 Maintenance And Service Manual
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HP Stream Laptop PC 14 Maintenance And Service Manual

14-ax0xx
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HP Stream Laptop PC 14
* Model numbers: 14-ax0XX
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Stream Laptop PC 14

  • Page 1 HP Stream Laptop PC 14 * Model numbers: 14-ax0XX Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel and Celeron are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Display ..................................3 Left side ................................. 4 Right side ................................5 Front ..................................5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Button ..............................8 Keys ..............................
  • Page 6 Removing the HP Recovery partition (select products only) ......... 53 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............54 10 Power cord set requirements ........................56 Requirements for all countries ..........................56...
  • Page 7 11 Recycling ..............................58 Index ................................59...
  • Page 8 viii...

  • Page 9: Product Description

    32 MB Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive Camera and HP Webcam: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second microphone Single digital microphone HP Noise Cancellation enabled Audio...
  • Page 10 Category Description Internal card One M.2 card slot for WLAN expansion Ports AC Smart Pin adapter plug Combo audio-out (headphone)/audio-in (microphone) jack High-definition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz USB 3.0 (2) USB 2.0 (1) Keyboard/pointing Keyboard devices Full-size, textured island keyboard (no numeric keypad) TouchPad requirements...

  • Page 11: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP ▲ Documentation.

  • Page 12: Left Side

    Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps (required on some ▲ products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Right Side

    Component Description ▲ Pull the card out of the memory card reader. Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

  • Page 14: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 15: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 16: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 18: Using The Action Keys

    Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.

  • Page 19: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 20 Item Description Function Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ●...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 22 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable): For a list of keyboard country codes, see Keyboard/top cover on page 43 Keyboard/top cover on page For use in blue models...

  • Page 23: Rubber Kit

    Item Component Spare part number For use in purple models 905690-001 For use in white models 910176-001 Memory module, 4 GB (PC3L, 12800, 1600-MHz; not illustrated)) 691740-005 Rubber Kit Item Description Spare part number Rubber Kit for use in blue models 905567-001 Rubber Kit for use in purple models 905739-001...

  • Page 24: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel For use in blue models 905559-001 For use in purple models 905689-001 For use in white models 910177-001 Raw display panel 847664-005 Webcam/microphone module 766523-025 Display Hinge Kit (includes left and right display hinges) 905560-001 Display panel cable 905561-001...

  • Page 25: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter, 45-W, non-PFC, RC, 4.5-mm 741553-850 HP HDMI-to-VGA adapter 701943-001 HP USB to Gigabit RJ-45 Adapter 829941-001 HP USB external DVD±RW DL SuperMulti Drive 747080-001 Power cord (3-pin, black, 1.00-m): Argentina...

  • Page 26: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 27: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 28: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 30: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 31: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in blue models 905564-001 Bottom cover for use in purple models 905690-001 Bottom cover for use in white models 910176-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Battery

    Battery Description Spare part number Battery, 3-cell, 41-WHr, 3.615-AHr, Li-ion 844203-855 Battery cable 905566-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 33: Memory Module

    Memory module Description Spare part number Memory module, 4 GB (PC3L, 12800, 1600-MHz) 691740-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 35 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 36: Rtc Battery

    RTC battery Description Spare part number RTC battery 857380-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 37: Heat Sink

    Heat sink Description Spare part number Heat sink 907105-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 38 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Speakers

    Speakers Description Spare part number Speakers (includes cable) 905565-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 40: System Board

    System board Description Spare part number Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and a non-Windows 905302-001 operating system Intel Celeron N3060 processor, 2 GB system memory, 32 GB eMMC hard drive, and the Windows 10 905302-601 operating system Intel Celeron N3060 processor, 32 GB eMMC hard drive, and a non-Windows operating system...
  • Page 41 Remove the three black Phillips broad head PM2.0×2.5 screws (1) that secure the system board to the computer. Remove the two silver Phillips PM2.0×2.5 screws (2) that secure the system board to the computer. Lift up the left side of the system board (3), and then pull the system board toward the left to remove it from the computer (4).

  • Page 42: Touchpad

    TouchPad Description Spare part number TouchPad for use in blue models 905691-001 TouchPad for use in purple models 906174-001 TouchPad for use in white models 910178-001 TouchPad cable 905563-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 If it is necessary to replace the webcam/microphone module: Detach and lift the module (1) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the module. The webcam/microphone module is available using spare part number 766523-025.
  • Page 45 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. The raw display panel is available using spare part number 847664-005. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
  • Page 46 Remove the two Phillips PM2.0×3.0 screws (1) on the top of the hinges. Remove the four Phillips PM2.5×2.5 screws (2) on the outside bottom of the hinges and the two Phillips PM2.5×4.0 screws (3) at the inside bottom of the hinges. Remove the display hinges (4).
  • Page 47 Remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available using spare part number 905561-001. IMPORTANT: Be sure to note the way the cable routes into the display hinge, as shown in the following image.
  • Page 48 Peel the antenna transceivers from the top of the display enclosure, and then remove the antennas from the enclosure (2). The antenna cables and transceivers are included in the WLAN Antenna Kit, spare part number 906173-001. IMPORTANT: Be sure to note the way the antenna cable routes into the display hinge, as shown in the following image.

  • Page 49: Power Button Board

    Power button board Description Spare part number Power button board 905579-001 Power button board cable 905562-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-004 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Keyboard/Top Cover

    Keyboard/top cover The top cover/keyboard spare part remains after all other spare parts have been removed. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Blue models 905569-xx1 Purple models...

  • Page 52: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 53: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 54: Specifications

    Specifications Computer specifications Metric U.S. Width 33.7 cm 13.27 in Depth 22.6 cm 8.90 in Height 1.79 cm 0.71 in Weight 1.44 kg 3.18 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 55: 35.56-Cm (14.0-In), Hd Display Specifications

    35.56-cm (14.0-in), HD display specifications Metric U.S. Active diagonal size 35.56-cm 14.0-in Resolution 1366x768 (HD) Width 3.0 mm Surface treatment BrightView Brightness 220 nits (typical) Viewing angle Backlight 35.56-cm (14.0-in), HD display specifications...

  • Page 56: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 57: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 58: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 59: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 60: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 61: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 62: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 63 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 64: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 65 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
  • Page 66 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 67 BIOS spare part number 16, 35 spare part number 16, 38 determining version 44 Display Hinge Kit, spare part HP PC Hardware Diagnostics (UEFI) downloading an update 45 number 16, 38 using 54 starting the Setup Utility 44 display panel...
  • Page 68 50 esc 9 spare part number 14, 41 USB flash drive 51 fn 9 power button board cable using HP Recovery media 49 Windows 9 spare part number 14, 41 recovery media power button, identifying 8 creating 48 power connector cable...
  • Page 69 system board removal 32 spare part numbers 32 system recovery 50 system restore point creating 49 system restore point, creating 48 tools required 18 TouchPad buttons 6 removal 34 spare part number 14, 34 TouchPad cable spare part number 14, 34 TouchPad zone, identifying 6 transporting guidelines 20 traveling with the computer 12...

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