Relay Outputs; Create A Fault Report; What You Need When You Call Tech Support - Allen-Bradley PowerFlex DC Hardware Service Manual

Relay Outputs

Create a Fault Report

What You Need When You
Call Tech Support
Terminals 35 and 36 and 75 and 76 are N.O. relay outputs. The relay output
between terminals 35 and 36 is configured with parameter 1392 [Relay Out 1
Sel]. The relay output between terminals 75 and 76 is configured with
parameter 629 [Relay Out 2 Sel].
• See AC Input Contactors in the PowerFlex DC Field Controller
Installation Instructions, publication 23PFC-PM001, for more
information.
The "Main Contactor" fault (F10) indicates a problem that is related to a
contactor used with the device.
• See Fault Descriptions in the PowerFlex DC Field Controller
Programming Manual, publication 23PFC-PM001, for details.
A Technical Support wizard is available in the DriveExecutive and Connected
Components Workbench software application. The wizard gathers
information about the hardware, firmware, non-default parameters, and the
fault and alarm queues, including time stamps. The logged data can be saved as
a text (.txt) file.
Complete fault reports are critical for analysis and repair of devices that are
returned to the factory. At a minimum, perform and record the following:
• Record the contents of the fault queue (faults and times of occurrence).
• Make a record of any burn marks on the printed circuit boards, cabling,
bus bars, and SCR modules.
• Make a record of any liquid and condensation marks on the printed
circuit boards, components, and mechanical parts.
• Make a record of the amount of dust and other additional particles on
the device and device components.
• Make a record of any mechanical damage to the device and device
components.
• Record the size and type of main fuses.
• Record any other important marks and damage.
When you contact Technical Support, please be prepared to provide the
following information:
• Order number
• Product catalog number and device series number (if applicable)
• Product serial number
• Firmware revision level
• Most recent fault code
• Your application
Rockwell Automation Publication 23PFC-TG001A-EN-P - March 2018
Component Test Procedures Chapter 2
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