Frequently Asked Questions - VTech VC7151 User Manual

Frequently asked questions

Below are the questions most frequently asked about the cordless
telephone. If you cannot find the answer to your question, visit our
website at www.vtechcanada.com or call 1 (800) 267-7377 for
customer service.
My telephone does
not work at all.
The display shows
No line.
I cannot get a dial
tone.
I get noise, static, or
weak signals even
when I'm near the
telephone base.
Make sure the telephone base is installed
properly, and battery is installed and charged
correctly. For optimum daily performance, return
the handset to the telephone base after use.
Make sure the handset has registered to the
telephone base.
Disconnect the telephone line cord from your
telephone and connect it to another telephone.
If there is no dial tone on that other telephone
either, then the telephone line cord may be
defective. Try installing a new telephone line
cord.
If changing telephone line cord does not help,
the wall jack (or the wiring to this wall jack) may
be defective. Contact your telephone service
provider.
You may be using a new cable or VoIP service,
the existing telephone jacks in your home may
no longer work. Contact your service provider for
solutions.
Move your phone to a higher location. The
phone may have better reception in a high area.
If you subscribe to digital subscriber line (DSL)
high-speed Internet service through your
telephone line, make sure you install a DSL
filter (not included) between the telephone line
cord and telephone wall jack. Contact your DSL
service provider for more information.
If other phones in your home are having the
same problem, contact your telephone service
provider (charges may apply).
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