Troubleshooting; Q & A - Brother 97OOPC User Manual

Troubleshooting

For printer troubleshooting, refer to the following list of possible problems.
Q & A
Problem
The printer does not print.
A printing error is received.
While printing, striped tape appears.
There is about 1" of blank space at the
leading edge of each printed label.
The label is not cut automatically.
The power button does not light up or
flash.
The printed label contains a blank hori-
zontal line.
After the labels are cut, they are not
ejected from the printer correctly.
A data transmission error appears on the
computer.
44
Check that the interface cable is connected correctly, the tape
cassette is installed correctly, and the tape compartment
cover is closed.
The tape cassette is empty.
Refer to "Installing the tape cassette" (
new tape cassette.
Most TZ/TZe labels have a clear laminate top layer. This
durable laminate helps the label withstand abrasion, fading
and wet conditions providing a crisp, readable image. The
process of adding this laminate layer results in the leading
edge of blank space. Adjusting the label's margin or using the
chain printing feature may reduce the amount of blank space.
• Check the Auto Cut, Chain Printing and Special Tape
settings.
• When using Fabric tapes or Non-laminated tapes, the label
is not cut automatically.
After printing, remove the tape cassette from the machine
and use scissors to cut the tape.
Be sure to read the instructions provided with tapes and
observe all precautions noted in the instructions.
• Check that the main power switch on the back of printer is
on.
• Check that the power supply and adapter cord is connected
correctly. If the power button still does not light up or flash,
contact the retail outlet where the printer was purchased or
your local authorised service center.
There may be some dust on the print head.
Refer to "Maintenance" (
and head roller.
The cutter blade may be dirty.
Refer to "Maintenance" (
• The wrong port may be selected.
®
For Windows , select the correct port from the "Print to the
following port" list in the printer Properties dialog box.
For a USB connection, select "USB00n".
• Is someone printing via network?
If you try to print while other users are printing large
amounts of data, the printer is unable to accept your print
job until the ongoing printing is finished. In such situations,
restart the print job after the other jobs are completed.
• The baud rates for the computer and the printer may not be
the same. Refer to "Setting the computer baud rate" (
P.42) and change the baud rate.
Solution
→
P.15) and install a
→
P.43) and clean the print head
→
P.43) and clean the cutter.
→