Troubleshooting; Returning Unit For Repair - Hall Research Technologies EMX-DVI User Manaul

8.0 Troubleshooting

Problem: No LEDs illuminate or LED's only momentarily FLASH when buttons are pushed, or
No video appears on the connected LCD
Possible Cause: If connected via DVI input cable only, your source may not have
enough power through its DVI connector to power the device, connect and check power
supply
Problem: DVD or Blu-ray content does not display
Possible Cause: The source is content protected using HDCP. HDCP is not supported
in EMULATE mode, use the PASS-THRU mode.

9.0 Returning unit for Repair

If you need to transport or ship your unit: Package it carefully. We recommend that you use
the original container.
Before you ship the units back to Hall Research for repair or return, contact us to get a Return
Authorization (RMA) number.
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EMX-DVI Extender & EDID Mgr
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All rights reserved.