Troubleshooting Guide - Panasonic DMR-ES15M Operating Instructions Manual

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart
do not solve the problem, refer to "Customer Services Directory" on page 46 if you reside in the U.S.A., or refer to "Product information" on
page 43 if you reside in Canada.
The following do not indicate a problem with this unit:
• Regular disc rotating sounds.
• Poor reception due to atmospheric conditions.
• Image disturbance during search.
• Interruptions in reception due to periodic satellite broadcasting
breaks.
Power
No power.
The unit switches to the
standby mode.
TV screen and video
The images from this unit do
not appear on the television.
Picture is distorted.
Television reception worsens
after connecting the unit.
Status messages do not
appear.
The blue background does not
appear.
The 4:3 aspect ratio picture
expands left and right.
Screen size is wrong.
There is a lot of after-image
when playing video.
When playing DVD-Video
using progressive output, one
part of the picture
momentarily appears to be
doubled up.
There is no apparent change
in picture quality when
adjusted with the Video menu
in the on-screen menus.
Displays
The display is dim.
"12:00A" is flashing on the
unit's display.
Compared to the actual
recorded time, less remaining
time is displayed.
The time recorded on the disc
and the available time shown
do not add up.
The play time shown for MP3
does not agree with the actual
time.
"U88" is displayed and the
disc cannot be ejected.
• Insert the AC power supply cord securely into a known active AC outlet.
• This is a power saving feature. Change "Off Timer" in the Setup menu, if you would prefer.
• One of the unit's safety devices is activated. Press [POWER 8] on the main unit to turn the
unit on.
• Make sure that the television is connected to the VIDEO OUT terminal, S VIDEO OUT terminal
or COMPONENT VIDEO OUT terminals on this unit.
• Make sure that the television's input setting (e.g., VIDEO 1) is correct.
• The television isn't compatible with progressive signals. Press and hold [g] and [q x1.3] on
the main unit at the same time for about 5 seconds. The setting will change to interlace.
• Re-connect all connecting cords securely.
• Select "Automatic" in "Status Messages" in the Setup menu.
• Select "On" in "Blue Background" in the Setup menu.
• Use the television to change the aspect. If your television does not have that function, set
"Progressive" in the Video menu to "Off".
• Check the settings for "TV Type", "4:3 TV Settings for DVD-Video" or "4:3 TV Settings for DVD-
RAM" in the Setup menu.
• Set "DNR" in the Video menu to "Off".
• Set "Progressive" in the Video menu to "Off". This problem is caused by the editing method or
material used on DVD-Video, but should be corrected if you use interlace output.
• The effect is less perceivable with some types of video.
• Change "FL Display" in the Setup menu.
• Set the clock.
• The displayed recording/play time is converted from the number of frames at 29.97 frames
(equal to 0.999 seconds) to one second. There will be a slight difference between the time
displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
approximately 59 minutes 56 seconds). This does not affect the recording.
• Times shown may disagree with actual times.
• Even if you delete recorded content from DVD-R, DVD-R DL, +R, or +R DL, there is no
increase in disc space.
• Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the
last recorded title is deleted. It does not increase if other titles are deleted.
• Available recording space on DVD-R, DVD-R DL, +R and +R DL reduces if you have
repeatedly recorded and edited more than 200 times or so. (For the second layer on
DVD-R DL and +R DL, this happens after about 60 times.)
• While searching, the elapsed time may not display correctly.
• The unit is carrying out the recovery process. Do the following to eject the disc.
1 Press [POWER 8] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [POWER 8] on the main unit for about
10 seconds. The unit is forcibly switched to standby.
2 While the unit is off, press and hold [g] and [CH 1] on the main unit at the same time for
about 5 seconds. Remove the disc.
• Operations do not work due to a poor-quality disc. (Try again using a
Panasonic disc.)
• The unit freezes due to one of its safety devices being activated.
(Press and hold [POWER 8] on the main unit for 10 seconds.)
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